Field Service Engineer

ZipRecruiter; Erlanger (KY); On-site; USD 60,000 - 80,000; Full time

Job summary

A workforce solutions firm in Erlanger, KY is seeking a Field Service Engineer to provide on-site customer support and technical assistance. The ideal candidate will have CNC machining experience and the ability to travel extensively within North America. Strong communication skills and a technical background in machinery are essential. This is a full-time, direct hire opportunity.

Qualifications

• 3-5 years of CNC and General Machine Tool Industry experience required.
• Familiarity with mechanical, electrical and optical systems needed.
• Valid driver’s license and ability to travel required.

Responsibilities

• Provide onsite service and support to customers.
• Perform hands-on on-site troubleshooting and repairs.
• Provide product training to customers.

Skills

CNC programming

Technical support

Communication skills

Education

Associates degree in Electronics or Mechanical Engineering

Tools

CNC controls (Fanuc, Heidenhain, Siemens)

Calipers and micrometers

Voltmeters and oscilloscopes

Job description

Overview

MBS is hiring a Field Service Engineer in Erlanger, KY. This position is a full-time, direct hire opportunity.

Responsibilities

• Provide onsite service and support to customers, manage day-to-day customer installation, problems, and requests to maintain maximum customer satisfaction; work independently or as part of a team.
• Provide on-site installation, validation and commissioning of equipment and verification of proper operation with testing.
• Perform hands-on on-site troubleshooting, service and repairs.
• Provide high level technical support to external customers at their location.
• Translate customer needs into technical requirements and identify technologies that meet those requirements.
• Evaluate and resolve problems at customer sites or via phone in a timely and professional manner; troubleshoot and provide appropriate resolutions.
• Collect detailed information and determine the most effective method of resolution.
• Provide product training for new and established customers and less experienced staff; explain product performance and benefits.
• Collaborate with Customer Service Coordinator, Product Managers and Sales & Marketing to ensure customer satisfaction and problem resolution.
• Attend training courses and meetings as required; provide support for trade shows; support client discovery and assessment for the Sales team.
• Follow health and safety guidelines and contribute to a safe working environment.
• Complete administrative tasks promptly (e.g., service reports, travel schedules, expense reports, technical documentation).
• Perform other duties as assigned.

Requirements

• 3-5 years of CNC and General Machine Tool Industry experience.
• Associates degree in Electronics and/or Mechanical Engineering or equivalent shop experience; degreed or equivalent experience in electronics and motion systems.
• Familiarity with mechanical, electrical and optical systems; metrology experience is a plus.
• Valid driver’s license and ability to travel to various customer locations in North America; passport required; primary travel within the 48 continental states.
• Programming and operation skills with CNC controls (Fanuc, Heidenhain, Siemens and others); advanced knowledge in CNC turning and CNC milling.
• Familiarity with calipers, micrometers, indicators, voltmeters, oscilloscopes and related equipment.
• Travel up to 75% including domestic/international travel and overnight stays.
• Financial readiness to cover travel and expenses such as hotel, flights, car rental and meals.
• Ability to work in a fast-paced environment and to move or lift 50+ lbs; physical ability to reach, grasp, push/pull, bend, twist, squat and climb; hand-eye coordination; ability to stand for prolonged periods.
• Strong communication skills.

About The Kable Group

For over 50 years, The Kable Group has been committed to connecting candidates with companies in need of workforce solutions. We leverage our expertise in core industries to ensure client and candidate needs are satisfied. The Kable Group’s suite of solutions helps find the right fit.

This job description is not intended to be all inclusive and the employee will also perform other reasonably related duties as assigned by the supervisor and management.