Field Service Engineer

Trane Technologies; Davidson (NC); On-site; USD 75,700 - 135,834; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Educational opportunities

Job summary

Trane Technologies in Davidson, NC is seeking a Field Service Engineer to supervise technicians and ensure high-quality maintenance of refrigeration systems. Responsibilities include providing technical support, site assessments, and support in troubleshooting during service.

The ideal candidate will have at least 5 years of commercial/industrial refrigeration experience, strong leadership skills, and a Universal EPA Refrigerant Certification. The position offers health insurance, 401(k) contributions, and competitive salary ranging from $75,700 to $135,834.

Qualifications

• 5 years of commercial/industrial refrigeration service experience or 10 years with High School Diploma/GED.
• At least 3 years of maintenance/service experience required.
• Bachelor’s degree in Technical Management preferred.

Responsibilities

• Provide remote technical support to contractors and technicians.
• Conduct site assessments based on service calls.
• Support troubleshooting during service execution.
• Perform proactive remote diagnostic health checks.
• Assist with technician scheduling and service delivery.

Skills

Strong communication skills

Leadership skills

Teamwork

Mechanical repair knowledge

Microsoft Office skills

Education

Associate Degree or accredited apprenticeship in Refrigeration, HVAC, Electrical, or related Engineering Technology

Universal EPA Refrigerant Certification

Job description

Trane Technologies, a leader in sustainable climate solutions, is looking for a Field Service Engineer in Davidson, NC to oversee technicians, ensure high‑quality maintenance and repair of refrigeration systems on site and remotely.

What you will do:

• Provide remote technical support to installing contractors and field technicians, ensuring break/fix repairs align with Trane guidelines.
• Conduct site assessments as needed based on service call reviews and customer requirements.
• Support complex troubleshooting during service execution and recommend corrective actions to resolve technical issues.
• Deliver scheduled after‑hours, weekend, and holiday technical assistance to service technicians.
• Perform proactive remote diagnostic health checks, service call reviews, and identify continuous improvement and cost‑saving opportunities.
• Assist with technician scheduling, quote support, and coordination with service providers to ensure effective service delivery.
• Support hiring, training, compliance, and technical development of internal and third‑party service personnel.
• Review work orders, refrigerant tracking, and service documentation to ensure completeness, accuracy, and process compliance.
• Partner with internal teams and customers to maintain quality standards, meet regulatory and customer requirements, and improve overall customer satisfaction.
• Direct, assist, and organize on‑site construction crews (subcontractors) as necessary to meet project milestones including startup and quality. Provide guidance and training Day 1 with installation crews, including installation playbook review, pictures, and quality expectations.

What you will bring:

• Associate Degree or accredited apprenticeship in Refrigeration, HVAC, Electrical, or related Engineering Technology with 5 years of commercial/industrial refrigeration service experience, or a High School Diploma/GED with 10 years of related experience.
• At least 3 years of maintenance or service experience and hold a Universal EPA Refrigerant Certification.
• Bachelor’s degree in Technical Management and additional experience in commercial/industrial refrigeration, HVAC, and electrical service leadership is preferred.
• Strong communication, leadership, teamwork, initiative, and sound decision‑making skills to work effectively across all levels of the organization.
• Broad mechanical repair knowledge, strong Microsoft Office and mobile device skills, and willingness to travel up to 40%.

Benefits

• Health insurance and holistic wellness programs that kick in on Day 1.
• Family‑building benefits including fertility coverage and adoption/surrogacy assistance.
• 401(k) match up to 6% plus an additional 2% core contribution, for a total of up to 8% company contribution.
• Paid time off: 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs, including tuition assistance and student debt support.

Compensation

Annual Base Salary Range: $75,700.00 - $135,834.99

Compensation Type: Salary

Incentive Eligible: Yes

Sales Commission Eligible: No

Safety Sensitive Role

Yes – may require additional drug screening.

Equal Employment Opportunity

We are an equal‑opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any other legally protected status.