Field Service Engineer (USA) (Central)

AMETEK; Aurora (IL); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Company car

Smartphone

Laptop

Job summary

AMETEK Taylor Hobson is seeking a Field Service Engineer to support our customer base in North America. After a training program, you will install, calibrate, maintain, and service our equipment at customer sites, with remote troubleshooting and quoting duties.

The role requires a degree in electronic or multi-disciplinary engineering, 3+ years of field service experience, and a valid US passport/green card. Travel within NA and occasional international training may be required.

Qualifications

• Degree in electronic, or multi-disciplinary engineering; 3+ years field service experience (electronics & computer/software).
• Must hold valid US Passport or Green Card.
• Must have experience traveling for work.
• Permanent residents and U.S. Citizens only.

Responsibilities

• Install and train at customer sites.
• Calibrate and maintain equipment; perform service repairs.
• Provide after-sales service support and remote troubleshooting.
• Quote services to customers.

Skills

Mechanical engineering

Independent worker

English communication

Travel willingness

Microsoft Office

Teamwork

AI tools

Education

Degree in electronic/multi-disciplinary engineering

Tools

CRM software

Service tools

Office software

Job description

Due to continued growth within the USA service team, we have a vacancy for a field service engineer to support our customer base.

Responsibilities

After completing a training program, you will be involved & responsible for the following activities with regards to our equipment at customers premises:

• Installation and training
• Calibration and maintenance
• Service repair
• After sales service support / remote troubleshooting and diagnostic support
• Quoting services to customers

Essential And Desirable Skills

The successful candidate will:

• Have a background in mechanical, electronic, or multi-disciplinary engineering
• Have exceptional computer skills
• Hold a valid & clean driving license
• Can work independently while representing Taylor Hobson at customer sites
• Be prepared to work flexible hours when required
• Be prepared to assist colleagues in other regions of the world when required
• Have the will to travel within North America (internationally as needed for training, etc.)

Skills & Experiences

• High energy level with ability to take initiative.
• Teamwork oriented with collaborative style, pragmatic, multitasking, flexible.
• Ability to articulate clearly and timely with customers to provide world class service.
• Drive and collaboration experience to identity process improvement areas
• Computer fluent, with specific attention to e-mail and Microsoft Office product skills; CRM and service tools.
• Good communication skills (verbal and written) and the ability to interact effectively in English.
• Follow set procedures but can identify when change is required

Qualifications

• Degree in electronic, or multi-disciplinary engineering; or have previous field service experience. 3+ years’ experience (involving electronics & computer/software)
• Must hold valid US Passport or Green Card
• Must have experience traveling for work
• Permanent residents and U.S. Citizens only (company under I.T.A.R regulations). Not able to consider OPT students/graduates.
• Proven experience in high demand customer service.
• Based out of Central or Western United States with a home office located near a major airport
• Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.

Benefits

• Salary = Fixed Salary + bonus
• Standard Ametek benefits plan plus company car / smartphone / laptop

Business Unit

Established in 1886, Taylor Hobson is the world leader in surface and form metrology and developed the first Roundness and Surface Finish measuring instruments.

We provide contact and non-contact measurement solutions for the most demanding applications on a global basis, with a worldwide infrastructure to support our clients; we are a truly global ultra-precision metrology company.

We are pioneers, continually developing our products to meet the ever-increasing demands of next generation technologies, particularly in Optics, Bearings, Space, Defence, Aerospace, Automotive, Medical and Renewable Energy technologies.

Taylor Hobson's world leading brands include: Talyrond®, Form Talysurf® PGI, Form Talysurf® i-Series, Surtronic®, LUPHOScan, Formalysurf® PGI Optics, Talyvel®, Autocollimators, Micro-Alignment Telescope and AMECare.

Taylor Hobson is part of the Ultra Precision Technologies Division of AMETEK, Inc. which is a leading global manufacturer of electronic instruments and electromechanical devices.

Website: www.taylor-hobson.com

Compensation

Employee Type: Salaried

Currency: USD

Salary Minimum: 85,000

Salary Maximum: 115,000

Incentive: Market

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

For more information on AMETEK's competitive benefits, please click here.

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.5 billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 22,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK is a component of the S&P 500. Visit https://www.ametek.com/careers for more information.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 [phone].