Field Service Employee - Imaging Systems (Field: London, ON)

Philips; United States; Remote; USD 36,000 - 57,000; Full time

Benefits offered by this job

PTO

DC Pension

Stock purchase plan

Job summary

Philips recherche un/une Technicien(ne) de service sur sites pour les systèmes d’imagerie, couvrant une vaste zone et intervenant chez les clients pour installer, diagnostiquer et réparer l’équipement médical.

Le candidat idéal possède une expérience en imagerie et en électromécanique, un diplôme en électronique ou équivalent, et peut voyager largement avec des horaires flexibles tout en respectant les exigences de sécurité et de qualité.

Qualifications

• 1+ an d’expérience en service d’imagerie ou 3+ ans dans l’électromécanique.
• Capacité à installer, diagnostiquer et réparer l’équipement avec les outils appropriés.
• Diplôme universitaire en électronique ou équivalent; diplôme en Biomedical Engineering souhaité.

Responsibilities

• Fournir un service client exceptionnel et générer des revenus de service.
• Effectuer 70% de déplacements sur la zone géographique et réaliser installations et maintenance.
• Rébarque PM, FCO et documentation associée; respecter les exigences qualité et sécurité.
• Réaliser diagnostics électroniques, mécaniques et réseaux et résoudre les problèmes rapidement.

Skills

Imaging service experience

Electromechanical knowledge

Electronic theory

Networking theory

Customer service

Education

College diploma in electronics

Biomedical Engineering Technology diploma

Tools

Diagnostic tools

Test equipment

Safety equipment

Job description

Titre du poste

Field Service Employee - Imaging Systems (Field: London, ON)

Description de poste

Allow your passion for improving lives to shine in this role where you’ll be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites.

Your role:

• Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs. Understand the customer’s business and competitive environment; generate service revenue.
• Actively participate as a member of the regional work team; work to improve team processes and identify training gaps. Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools).
• Perform all administrative duties within established Philips, Provincial, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements.
• Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively. Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems).
• Approximately 70% travel across the specified geography is required. The average driving time is 1-4 hours daily. Occasional overnight stays and travel by air and/or train may be required.

You’re the right fit if:

• You’ve acquired 1+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 3+ years’ in electromechanical industries. This is a multimodality position.
• Your skills include the ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
• You have a college diploma in electronics or equivalent combination of education and experience; Biomedical Engineering Technology diploma highly preferred.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.
• You must be able to:
  • Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.
  • Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations).
  • Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a field role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won’t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Pay Transparency Details

The annual pay range for this position is $51,100 to $80,300, plus overtime eligible.

This role also includes field service and lead generationincentive bonus plans, on-call pay, company fleet/car, training, and advancement opportunities.The actual base pay offered may varydepending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive plan, field service incentive bonus, sales commission or long-term incentives maybe offered.Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includesa generous PTO,DC Pension, Flex Dollars (for HSA/PSA/RRSP), stock purchase plan, education reimbursement and much more.Details about our Canada benefitscanbe foundhere.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions aredependent upon the facts and circumstances of each case.

Additional Information

Canadian work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits _ will not _ be provided for this position. For this position, you must reside in _ or _ within commuting distance to the London, ON.

Philips Canada is committed to treating all people in a way that allows them to maintain their dignity and independence. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.