Field Service Diesel Technician

Cummins Inc.; Ocala (FL); On-site; USD 37,622 - 56,426; Full time

Benefits offered by this job

Relocation Package

$5000 Sign on Bonus

Job summary

Cummins Inc. is seeking a Field Service Diesel Engine Technician in Ocala, FL. This role involves repairs and rebuilds on engine products, developing customer relations, and ensuring compliance with health and safety practices.

The ideal candidate has customer service experience, intermediate knowledge of engine products, and is available for evening and weekend work. A vocational diploma and a valid driving permit are preferred. A $5000 sign-on bonus is offered.

Qualifications

• Basic level field service work experience.
• Intermediate level knowledge of and/or experience with engine products.
• Available to work evenings and weekends.

Responsibilities

• Complete repairs and rebuilds on engine products in the field.
• Develop productive customer relations and ensure prompt attention to customer needs.
• Ensure adherence to Health and Safety policies.
• Complete training in line with skill and business requirements.

Skills

Customer focus

Communicates effectively

Develops talent

Manages complexity

Self-development

Diagnostics Application

Electronic Service Tool Application

Engine Systems Interactions

Technical Escalation

Education

Vocational diploma from relevant technical institution

Locally valid driving permit

Job description

Job Overview

We are looking for a talented Field Service Diesel Engine Technician to join our team specializing in engine repairs for our Distribution Business in Ocala, FL.

$5000 Sign on Bonus!

Key Responsibilities

• Complete repairs and rebuilds on engine products in the field.


• Develop productive customer relations and ensure prompt and efficient attention to customer needs.


• Apply documented procedures and policies to complete repairs and schedule maintenance, including preparing required parts and tools.


• Assist with completion of required documentation, such as work completed documentation, timesheets, warranty claims, and quality forms, via handwritten forms or business system input screens.


• Complete training in line with skill and business requirements.


• Ensure adherence to all meaningful Health, Safety & Environmental policies, procedures and legislation and report any issues/ incidents to supervisor.

Competencies

• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.


• Customer focus - Building strong customer relationships and delivering customer‑centric solutions.


• Develops talent - Developing people to meet both their career goals and the organization’s goals.


• Manages complexity - Making sense of complex, high‑quantity, and sometimes contradictory information to effectively solve problems.


• Self‑development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.


• Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury‑free workplace.


• Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.


• Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.


• Engine Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.


• Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re‑use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre‑failure condition.


• Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.


• Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.


• Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Education, Licenses & Certifications

• Apprentice Trained Engine Technician (Preferred)


• Vocational diploma from relevant technical institution


• Locally valid driving permit


• This position may require licensing for compliance with export controls or sanctions regulations.

Experience

• Basic level field service work experience


• Intermediate level knowledge of and/or experience with engine products


• Customer service experience


• Available to work evenings and weekends

DOT Requirements

• A current valid license is required for this role


• This role requires a 5 year motor vehicle report, free from major violations


• This role requires applicant to pass a Department of Transportation (DOT) physical


• 3 years driving experience


• This role is subject to Department of Transportation (DOT) driving regulations including Hours of Service and Electronic Log Booking Device use

- Federal law requires operators of commercial vehicles to be 21 years of age or older; applicant must be 21 years of age.

Drug Testing

This position is subject to Federal Transit Administration random and pre‑employment drug testing requirements. This role will be subject to ongoing random drug and alcohol testing.

Salary

Min Salary: $27.31 per hour

Max Salary: $40.96 per hour

Benefits

Relocation Package: Yes

Work Location: 100% On-site (in person)

Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.

Equal Employment Opportunity

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E‑Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I‑9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.