Field Service Diesel Technician ($3,000 SIGN-ON BONUS)

Wagner Equipment Co.; Aurora (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dedicated team at an established industry leader focused on providing excellent service in heavy equipment repair. This role offers the chance to work independently while receiving extensive training and development opportunities. You'll be responsible for diagnosing and repairing CAT equipment, ensuring customer satisfaction, and maintaining high standards of safety and quality. With a competitive pay rate and a comprehensive benefits package, including a sign-on bonus and retirement plans, this position is perfect for motivated individuals looking to grow their careers in a supportive environment. Embrace the opportunity to thrive and make a difference in the field!

Benefits

Paid Time Off (PTO) Plan

Medical, dental, and vision insurance

Life and AD&D Insurance

401K and Roth 401K

Tuition Reimbursement

Employee Assistance Program (EAP)

Access to CEFCU services

Unum Supplemental Life Insurance

Aflac Critical Illness Insurance

Discounted employee phone plans

Qualifications

• 3+ years experience servicing heavy equipment required.
• DOT Health Card and Class D Driver’s License are necessary.

Responsibilities

• Diagnose, troubleshoot, and repair heavy equipment at customer sites.
• Maintain inspection logs and service reports accurately.

Skills

Customer Service

Technical Skills

Communication Skills

Data Entry

Safety Knowledge

Education

High School Diploma or GED

Relevant CAT related courses

Tools

Microsoft Word

Microsoft Outlook

DBS

ET/SIS/SIS Web/STW

Job description

$3,000 SIGN-ON BONUS & REFERRAL BONUS OPPORTUNITIES (Details given during interview)

Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people?

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

Benefits include:

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.

The Field Service technician works with some direct supervision in diagnosing, troubleshooting and repairing heavy equipment at the customer’s site in a manner that reflects the company’s vision of working as “One Professional Team.”

Pay Rate: $32.00 - $57.00 per hour. Pay is dependent on education and experience.

Essential Functions:

• Maintains truck and crane inspection logs on a daily basis
• Completes CAT service reports daily that are legible, have proper grammar and sentence structure, and appropriate SIMS code
• Transmits photos, timecards, service reports, and other information through e-mail
• Maintains good customer records on jobs that have been assigned
• Maintains credit card receipts for accounting purposes
• Works with the Service Department, Product Support Representatives, and Sales Department to meet all of the customer’s needs
• Communicates with customers on the diagnosis and status of repairs, parts, and other concerns
• Teaches and coaches other technicians in the field
• Promotes Wagner Equipment Co. to customers
• Accurately troubleshoots and repairs CAT equipment the first time
• Reads, understands, and applies electrical and hydraulic schematics to repair work
• Safely rigs or hooks components for lifting
• Removes, repairs, and installs major components in varying configurations of equipment
• Maintains tooling in good working order as per MSHA and OSHA regulations
• Makes determinations in the field on warranty repair and guidelines, communicating decisions to customer and dispatcher
• Maintains service vehicle in safe and good repair
• Other duties as assigned by manager

Required Education and Experience:

• High School Diploma or GED
• Relevant CAT related courses
• Seeking all technician skill levels with at least 3+ years’ experience servicing heavy equipment
• 1-3 years administrative/clerical experience
• 3-5 years customer service experience
• 3-5 years sales experience

Additional Eligibility Requirements:

• DOT Health Card
• Class D Driver’s License
• MSHA License

Physical Demands & Competencies:

• Standing, walking, talking, sitting, use of hands & hearing
• Ascending or descending ladders, stairs, etc.
• Heavy work that includes lifting and/or moving objects up to 100 pounds or more
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Basic Knowledge of Microsoft Word and Outlook
• Intermediate Knowledge of DBS
• Intermediate Knowledge of ET/SIS/SIS Web/STW
• Ability to work independently with little or no direction
• Well-rounded knowledge of CAT equipment

Work Environment:

• Noise: Loud
• Indoors and Outdoors

Travel Requirements:

• 75%- 100%

Other Duties:

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.