Field Service Diesel Technician

Cummins Inc.; El Paso (TX); Hybrid; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a skilled Field Service Diesel Engine Technician to join their dynamic team in El Paso, TX. This role involves hands-on engine repairs and maintenance while fostering strong customer relationships. You will apply your technical expertise to troubleshoot issues, ensuring compliance with health and safety standards. With a supportive environment that encourages growth, this position offers a competitive salary, a sign-on bonus, and opportunities for professional development. If you're passionate about engines and customer service, this is the perfect opportunity for you!

Benefits

Sign-on Bonus

Relocation Package

Qualifications

• Experience with engine products and basic repairs.
• Knowledge of Cummins and industry standards for safety.

Responsibilities

• Complete repairs and rebuilds on engine products in the field.
• Develop productive customer relations and ensure prompt service.

Skills

Mechanical Knowledge

Electrical Knowledge

Diagnostics Application

Customer Focus

Health and Safety Fundamentals

Education

Vocational diploma from relevant technical institution

Apprentice Trained Engine Technician

Tools

Electronic Service Tools

Mechanical Tools

Job description

DESCRIPTION

We are looking for a talented Field Service Diesel Engine Technician to join our team specializing in engine repairs for our Distribution Business El Paso, TX.

$5000 Sign on Bonus!

In this role, you will make an impact in the following ways:

• Complete repairs and rebuilds on engine products in the field

• Develop productive customer relations and ensures prompt and efficient attention to customer needs.

• Apply documented procedures and policies to complete repairs and schedule maintenance, including preparing required parts and tools

• Assist with completion required documentation, such as work completed documentation, time sheets, warranty claims and quality forms, via handwritten forms or business system input screens

• Complete training in line with skill and business requirements

• Ensure adherence to all meaningful Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor

RESPONSIBILITIES

Technician Level I: Relevant technician experience; qualified to perform work on a minimal number of products in-scope for a diesel technician at this location, primarily engaged in maintenance or basic repairs/diagnostics; requires direct supervision and review of workmanship quality.

Competencies:

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Ensures accountability - Holding self and others accountable to meet commitments.

Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.

Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.

Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.

Electrical Knowledge - Demonstrates knowledge of Cummins and industry standards on working with low and/or high voltage by complying with all safe work procedures including Personal Protective Equipment to create a safe work environment; applies basic electrical theories and electronics components knowledge using appropriate tools and procedures to diagnose and repair products safely and efficiently.

Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.

Mechanical Knowledge - Demonstrates knowledge of Cummins and industry standards by complying with all safe work procedures including Personal Protective Equipment to create a safe work environment; applies mechanical principles and theories using appropriate tools and procedures to diagnose and repair products safely and efficiently.

Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.

Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.

Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.

Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Education, Licenses, Certifications:

Apprentice Trained Engine Technician (Preferred).

Vocational diploma from relevant technical institution.

Locally valid driving permit.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Minimal level of workshop related experience required.

Basic level knowledge of and/or experience with engine products.

Locally valid driving permit.

QUALIFICATIONS

DOT

• A current valid license is required for this role

• This role requires a 5 year motor vehicle report, free from major violations

• This role requires applicant to pass a Department of Transportation (DOT) physical

• 3 years driving experience

• This role is subject to Department of Transportation (DOT) driving regulations including Hours of Service and Electronic Log Booking Device use

• Federal law requires a CDL holder to be 21 years of age or older, applicant must be 21 years of age.

Job Service

Organization Cummins Inc.

Role Category Hybrid

Job Type Technician

Min Salary $24

Max Salary $34

ReqID 2414631

Relocation Package Yes

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.