Field Service/Customer Service EE Applications Engineer - Controls and Switches

First Choice Recruiting, LLC; Des Plaines (IL); On-site; USD 90,000 - 125,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Applications Engineer to join their dynamic team in Des Plaines, IL. This full-time role involves providing exceptional technical support for controls and switches, requiring regular travel and hands-on problem-solving skills. The ideal candidate will have a strong background in electrical engineering, excellent communication abilities, and a passion for customer service. Join a forward-thinking company that values innovation and offers a competitive salary, comprehensive benefits, and opportunities for professional growth.

Benefits

401(k)

401(k) matching

Disability insurance

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Qualifications

• 3+ years of customer service experience in a technical field.
• 5+ years of field experience in manufacturing of lighting and controls.
• Strong understanding of electrical control systems.

Responsibilities

• Lead troubleshooting processes for job site issues.
• Provide technical customer service support for Controls/Switches.
• Document technical knowledge and prepare accurate reports.

Skills

Communication Skills

Problem-Solving

Technical Troubleshooting

Customer Service

Electrical Engineering Knowledge

Understanding of Programming Protocols

Education

Bachelor's Degree in Engineering

Tools

Oscilloscope

Multi-Meter

MS Office

Job description

Field Service/Customer Service EE Applications Engineer - Controls and Switches

Field Service/Customer Service EE Applications Engineer - Controls and Switches

1 day ago Be among the first 25 applicants

Direct message the job poster from First Choice Recruiting, LLC

National Sr. Talent Acquisition/Recruiter supporting technical companies and technical start ups

Field Service/Customer Support Applications Controls Engineering Supervisor - Prefer Electrical Engineers

We are seeking to fill a full-time, consistent travel Technical Support Applications Engineering Supervisor position within the Controls/Switches Industry in Des Plaines, IL

Local Candidates Only; No sponsorship available.

The Field Service/Technical Support Supervisor will be working with internal teams, customers and vendors to provide technical support via phone first and then in person at job site if unable to be resolved via phone. This position requires regular traveling during the week as well as occasional, weekends.The availability to travel with little notice is needed. Candidate will be diagnosing and troubleshooting controls software and other mechanical issues to help customers install their applications and programs. Candidate will also be able to build and document product modifications upon request.

Responsibilities:

• Take ownership to lead the troubleshooting process for job site issues. This includes root cause analysis, testing and customer engagement to schedule appropriate solutions.
• Provide detailed reports for all site visit issues, including follow ups with customers, as well as working with internal teams for continuous improvement opportunities.
• Provide technical customer service support for Controls/Switches and other products
• Diagnose and troubleshoot mechanical and electrical issues with the products, including programming protocols
• Properly escalate unresolved problems to appropriate internal teams
• Provide prompt and accurate feedback to customers through excellent customer service
• Refer to internal database or external resources to provide accurate tech solutions
• Prioritize and manage several open issues at one time
• Schedule on site technician visits and manage resources as needed within the technical support team
• Drive collaboration and direct engagement with controls manufacturers/vendors to ensure alignment in troubleshooting efforts
• Follow up with clients to ensure the product is fully functional after troubleshooting
• Ensure all issues are properly logged / prepare accurate and timely documentation on all inspections, maintenance, and repair work
• Document technical knowledge in the form of notes and manuals
• Develop and provide a bill of material for any product modification
• Provide general Engineering support within the team
• Assist in the development and execution of testing requirement procedures
• Must be able to travel to job sites with little notice

Qualifications: Ideal candidates are highly motivated with great communication skills and previous Engineering Support of Controls/Switches/other miscellaneous products.

• Bachelor’s Degree or higher in Engineering with Electrical Engineering preferred
• Minimum of 3 years of experience in customer service skills
• Minimum of 5 years of field experience in the manufacturing field of lighting and/or controls
• Excellent understanding of dimming/programming protocols (DMX, Dali, 0-10V, 1-10V, PWM, Leading & Trailing edge)
• Strong knowledge of low and high powered electrical, digital and analog control systems
• Ability to diagnose and troubleshoot technical issues with regards to controls, flickering, dimming, etc.
• Ability to understand engineering documents, blueprints and wiring schematics
• Ability to provide step-by-step technical help, both written and verbal
• Strong command of the English Language
• Ability to use electrical tools and hand tools (e.g. wire strippers, calipers)
• Ability to use test equipment such as oscillicsope, multi-meter, etc.
• Excellent problem-solving and communication skills including de-escalation customer service skills
• Proficient computer skills with MS Office
• Ability to instruct customers on the products and results
• Ability to work within a construction site when needed

Physical Demands:

• Manual dexterity to perform all job functions
• Continually required to stand for periods of time
• Some exposure to extreme heat or cold due to job site visits
• Possibility of working near moving mechanical parts
• Occasionally lift and /or move more than 50 pounds
• Will need to use ladders, scissor lifts, etc.
• Specific vision abilities required by this job include: Close vision; Color vision; Depth perception and ability to adjust focus

Job Type: Full-time

Pay: $90,000.00 - $125,000.00 per year

• 401(k)
• 401(k) matching
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Customer Service

• Industries

  Appliances, Electrical, and Electronics Manufacturing, Electrical Equipment Manufacturing, and Electric Power Transmission, Control, and Distribution

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Disability insurance

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