Field Service/Customer Engineer II - Etch

Applied Materials; City of Albany (NY); On-site; USD 42,705 - 57,859; Full time

Job summary

Applied Materials is hiring a Customer/Field Service Engineer in Albany, NY. This role involves installing and optimizing complex systems, ensuring customer satisfaction, and adhering to safety procedures. Candidates should possess strong diagnostic and communication skills, and be able to work under pressure.

The position offers a full-time schedule with a travel requirement of 20%. Applied Materials promotes a diverse workplace and is an Equal Opportunity Employer.

Qualifications

• Proficient in primary toolset with ability to acquire additional systems.
• Strong problem-solving skills with a focus on customer relations.
• Ability to perform diagnostics and quality repairs.

Responsibilities

• Install, support, and optimize complex systems at customer sites.
• Communicate effectively with engineers and manage customer satisfaction.
• Adhere to safety procedures and ensure operational quality.

Skills

Customer satisfaction

Diagnostic techniques

Technical communication

Tools

Test equipment

Documentation tools

Job description

Customer/Field Service Engineer

Salary: $31.00 - $42.40

Location: Albany, NY

Job Mission

Applied Materials is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality, and our field service engineers are positioned in the frontline – Installing, supporting and optimizing complex systems and machinery in our customer sites around the globe. Our machines combine advanced electronics, lasers and optics, robotics, mechanics, chemistry, controls, computing and software, and our field service engineers master these fields together with customer facing skills, and grow throughout their careers as they advance in rank and knowledge.

Key Responsibilities

• Is proficient on primary toolset and demonstrates ability to acquire additional systems and applications. Performs startup activities through Tier II with limited support. Able to complete qualifications with minimal assistance.
• Completes quality repairs. Actively responds to fab issues by communicating with engineers in other locations and participating in escalation conference calls. May initiate or participate in projects to drive down costs or increase uptime. Ability to carry out action plans and report findings. Verifies operational quality of system equipment.
• Follows all checklists and procedures and ensures correct Revs of procedures and schematics are available prior to performing work. May identify procedural issues.
• Can perform most retrofits on equipment. Assists in process issues.
• Applies diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.
• Assumes responsibility for full customer satisfaction ensuring excellent relations within assigned area. Demonstrates strong interest and knowledge of the customer's business. Builds and maintains customer satisfaction through clear, consistent communication and the sharing of collective knowledge. Operates in high pressure or ambiguous situations. Solicits customer feedback. Understands the impact of various actions/decisions on the account. Is aware of potential dissatisfactions and escalates as appropriate. Develops and executes corrective action plans.
• Performs BKM's. Actively engages in the use of knowledge management systems. Complies with all IP guidelines.
• Complies with all safety procedures and consistently demonstrates safety as a value.

Functional Knowledge

• Is skilled in a range of processes, procedures, systems and tool sets to carry out assigned tasks or has developed deep skills and knowledge of tools in a single area

Business Expertise

• Uses knowledge of how the team integrates with others to accomplish the team objectives
• Builds and maintains customer satisfaction through clear, consistent communication and the sharing of collective knowledge

Leadership

• Provides informal guidance and support to more junior team members

Problem Solving

• Provides solutions to problems in situations that are atypical or infrequently occurring based on practice and existing precedents or procedures

Impact

• Impacts the quality, timeliness and effectiveness of the team; uses discretion to modify work practices and processes to achieve results or improve efficiency

Interpersonal Skills

• Explains technical information within the team

Additional Information

Time Type: Full time

Employee Type: Assignee / Regular

Travel: Yes, 20% of the Time

Relocation Eligible: Yes

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.