Field Service Coordinator

Actalent; United States; Híbrido; USD 30.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

PTO

Descripción de la vacante

Actalent in Waterford, WI, is seeking a Field Service Coordinator to provide scheduling and customer service support for a defined territory, ensuring technicians are deployed efficiently. The role handles preventive maintenance and warranty orders, processes invoices, and tracks service cases in internal systems.

This is a contract-to-hire, hybrid position based in Waterford, combining remote work with on-site collaboration.

Formación

• Two+ years scheduling experience in a service-based industry.
• Strong customer service skills with clear professional communication.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Experience reviewing/managing cases in CRM or service management systems.

Responsabilidades

• Provide responsive customer service for an assigned territory.
• Coordinate and schedule professional service technician resources to meet requirements.
• Process, maintain, and schedule preventive maintenance and warranty orders.
• Process invoices for preventive maintenance activities and service calls.
• Review and manage cases in Salesforce.com ensuring follow-up and resolution.
• Ensure closure of service agreement folders and related Oracle sales orders.
• Report job status and scheduling updates to stakeholders.
• Coordinate travel arrangements for field service technicians.

Conocimientos

Scheduling experience

Customer service

MS Word/Excel/Outlook

CRM systems experience

Herramientas

Salesforce.com

Oracle

Descripción del empleo

Job Title: Field Service Coordinator

The Field Service Coordinator provides comprehensive customer service and scheduling support for a defined territory, ensuring that professional service technicians are efficiently deployed to meet customer needs. This role manages preventive maintenance and warranty orders, processes related invoices, and oversees service cases and agreements in internal systems to ensure accurate documentation and timely closure. The coordinator serves as a central point of contact between customers, technicians, and internal teams, contributing to smooth service operations in a hybrid work environment.

Responsibilities

• Provide responsive and professional customer service support for an assigned territory, serving both internal and external customers.
• Coordinate and schedule professional service technician resources to meet customer service requirements and optimize field coverage.
• Process, maintain, manage, and schedule all preventive maintenance orders and warranty orders in accordance with established procedures.
• Process invoices for preventive maintenance activities and service calls, ensuring accuracy and timely completion.
• Review, prioritize, and manage all cases assigned in Salesforce.com, ensuring appropriate follow-up and resolution.
• Ensure closure of preventive service agreement folders and associated Oracle sales orders, maintaining accurate records and documentation.
• Report job status and scheduling updates clearly and consistently to relevant stakeholders and leadership.
• Coordinate all travel arrangements for field service technicians, including schedules and logistics, to support efficient service delivery.

Essential Skills

• Minimum of two years of experience in scheduling within a service-based industry.
• Strong customer service skills with the ability to communicate clearly and professionally with internal and external stakeholders.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Ability to manage multiple preventive maintenance, warranty, and service orders simultaneously while maintaining attention to detail.
• Experience reviewing and managing cases in customer relationship management or service management systems.
• Ability to coordinate technician schedules and travel arrangements in a fast-paced environment.

Additional Skills & Qualifications

• Experience with Salesforce.com is a plus.
• Experience with Oracle systems is a plus.
• Strong organizational and time management skills.
• Ability to work effectively in a hybrid work setting, collaborating both remotely and on-site.
• Comfort with using technology and business applications to manage schedules, orders, and documentation.

Work Environment

This role operates in a hybrid work environment, combining remote work with time spent at the headquarters in Waterford, WI. The Field Service Coordinator works closely with field service technicians to coordinate schedules and travel, and regularly uses business applications such as Microsoft Word, Excel, Outlook, Salesforce.com, and Oracle. The position involves a professional office setting when on-site, with a focus on collaboration, timely communication, and efficient coordination of service activities.

Job Type & Location

This is a Contract to Hire position based out of Waterford, WI.

Pay and Benefits

The pay range for this position is $22.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 9, 2026.

Workplace Type

This is a hybrid position in Waterford,WI.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications withoutregard to race, sex, age, color, religion, national origin, veteran status, disability,sexual orientation, gender identity, genetic information or any characteristic protectedby law.

If you would like to request a reasonable accommodation, such as the modification oradjustment of the job application process or interviewing process due to a disability,please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in thecity and county of San Francisco, we will consider for employment qualified applicantswith arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as acondition of employment or continued employment. An employer who violates this lawshall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process,including sourcing, screening, and evaluating candidates. AI helps assess applicationsand qualifications, but final decisions are made by our hiring team. By applying, youacknowledge and agree that your application may be reviewed using AI tools.