Field Service Coordinator

USTBC ABB Installation Products Inc.; New Berlin (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

ABB Installation Products Inc. is seeking a Service Technician to provide remote/local technical support for ABB equipment across the Southern region.

The role requires coordinating with contractors, directing technician scheduling, and ensuring availability of tools, supplies, and training. Ideal candidates will travel up to 80% of the time, read electrical diagrams, and uphold EH&S standards while delivering high-quality service.

Qualifications

• 5+ years' experience in the Maintenance Service sector, including Renewable Energy projects or related industries.
• Knowledge of electrical diagrams, MV equipment, power electronics and related manuals.
• Willingness to travel up to 80% of the time and work independently.

Responsibilities

• Provide remote/local technical support to customers, contractors and technicians for ABB equipment.
• Coordinate with contractors and technicians and maintain daily communication to resolve issues.
• Plan, direct and manage scheduling of Service Technician activities from assignment to assignment.
• Ensure technicians have tools, supplies and training needed for assignments; manage inventory and PPE.

Skills

Maintenance service experience

Travel readiness

Reading electrical diagrams

Education

HS Diploma

Job description

At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to: Service Manager

This role is for the Southern region, so ideal candidates will be located in the Southern US.

Key Responsibilities

• Provide Remote/Local technical support to customers, contractors and technicians to resolve the incidents of the portfolio of equipment provided by ABB (PV Inverters, BESS - Battery Energy Storage Systems, PCS - Power Conversion Systems Equipment, Medium Voltage Cell, Medium Voltage Transformers, Auxiliary panels, cooling equipment, communications).
• Coordination with contractors and technicians.
• Maintain daily communication with technicians to resolve any issues, and coordination with contractors and technicians.
• Plan, direct and manage the scheduling of the Service Technician activities from assignment to assignment. Ensure that jobs are staffed appropriately and that the technicians understand length of assignment and responsibility of the job. Complete and maintain required and accurate documentation and records associated with the performed activities.
• Make sure that Technicians have needed tools and supplies to perform jobs.
• Coordinate and ensure that the technicians receive the proper training and equipment needed for assignments. Manage inventory of supplies, including purchasing of tools, equipment and PPE.
• Maintain constant communication with customers to ensure that jobs completed by Technicians are done satisfactorily to customers' needs. Address and resolve any issues or concerns with employees and customer.

Qualifications

• HS Diploma and 5+ years' experience in the Maintenance Service sector, including Renewable Energy Projects or other energy related operations and maintenance industries preferred.
• In depth Knowledge of communication networks, cooling systems, power electronics, interpretation of electrical diagrams, MV equipment, electrical switchgear. Must be able to read and interpret technical manuals, procedures and regulations.
• Must possess knowledge of EH&S regulations required for Technicians to work on solar farms.
• Willingness to travel up to 80% of the time, and must be able to travel and work independently.

More About Us

ABB is an Equal Employment Opportunity and Aff…

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Aff… (Protected Veterans and Individuals with Disabilities may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762).

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail] . Resumes and applications will not be accepted in this manner.

Health, Life & Disability Choice between two medical plan options: A PPO plan called the