Field Service Coordinator

George E. Booth Co.; Greenwood (IN); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Full benefits package

Matching 401(k)

Paid vacation

Job summary

George E. Booth Co. in Indianapolis, IN is hiring a full-time Service Coordinator for our Service Division. You will be the main contact for the Service department and manage day-to-day activities, calendars, and field scheduling.

Ideal candidates have 0–3 years in administration or scheduling, strong organizational and communication skills, and are proficient with ERP systems, Salesforce, and Office Suite. Some travel and a clean driving record are required.

Qualifications

• 0–3 years of admin or scheduling experience
• Proficient with ERP systems, Salesforce and Microsoft Office
• Strong organizational and communication skills
• High School Diploma or GED required
• Occasional travel and a clean driving record

Responsibilities

• Serve as the main contact for the Service department
• Coordinate day-to-day activity and calendar for the Service team
• Multi-task and prioritize workload
• Obtain purchase orders from customers
• Interact with customers and sales personnel to quote, obtain POs and schedule field work
• Interpret contract parameters and per diem allowances
• Coordinate equipment for on-site work with the team
• Ensure Service documentation is submitted on time
• Use ERP systems for quoting and invoicing documentation
• Manage calls and emails from customers and schedule changes
• Collaborate with team and cross-departmentally
• Maintain relationships with customers and partners
• Assist in maintaining tooling and calibration documentation
• Provide customer follow-ups
• Identify efficiency improvements in current processes
• All other duties as assigned by supervision

Skills

Administrative skills

Scheduling

Communication

Organization

Customer service

Education

High School Diploma/GED

Tools

ERP systems

Salesforce

Office Suite

Job description

George E. Booth Co. is hiring a full-time Service Coordinator for our Service Division in Indianapolis, IN.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

• Be the main point of contact for the Service department
• Coordinate day‑to‑day activity and maintain the calendar for the Service team
• Multi‑task and prioritize workload
• Obtain purchase orders from customers
• Daily interaction with customers, internal and external sales personnel and principal partners for producing quotations, obtaining POs and scheduling field work
• Interpret customer contract parameters (e.g., differing rates per customer and assigned technical roles, per diem allowances, T&C‘s)
• Work with Service team members to coordinate specialized equipment needed to fulfill on‑site scope of work
• Ensure all Service documentation is submitted on time by field personnel
• Utilize ERP systems to coordinate documentation for quoting and invoicing
• Manage phone calls and emails from customers and schedule changes, problem‑solve and prioritize workload efficiently
• Work well within a team environment and cross‑departmentally
• Build and maintain relationships with customers, colleagues and business partners
• Assist in maintaining documentation for GEB tooling and calibration references
• Provide customer follow‑ups
• Identify areas within current processes where efficiency gains can be achieved
• All other duties as assigned by supervision

Requirements

• Minimum 0–3 years’ experience in an administrative or scheduling role
• Ability to operate standard computer workstation, quick to learn software platforms such as ERP systems, Salesforce and Office Suite products
• Strong organizational and communication skills
• Minimum of High School Diploma/GED required
• Occasional travel and a clean driving record

Full benefits package, matching 401(k), and paid vacation.