Field Service Coordinator

Balfour & Company; Aventura (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in collegiate and high school commencement services is seeking a Field Service Coordinator to support the sales team and ensure successful event execution. This role involves managing customer inquiries, maintaining sales records, and facilitating communication between the sales team and clients. Ideal candidates will have strong organizational skills, experience in sales support, and the ability to travel within the U.S.

Qualifications

• Proven experience in a sales support or customer service role.
• Ability to travel within the U.S. including overnight trips.
• Valid driver’s license.

Responsibilities

• Manage college accounts and customer inquiries.
• Execute and oversee all details of events in the region.
• Maintain and update sales records and contracts.

Skills

Communication

Interpersonal Skills

Organizational Skills

Attention to Detail

Education

High school diploma or equivalent

College degree in business or marketing preferred

Tools

Microsoft Office Suite

Adobe

CRM software

Job description

About Balfour & Co.
Balfour & Co. is one of the world’s leading Collegiate and High School commencement services companies, offering innovative, personalized products like class jewelry, yearbooks, regalia, school uniforms and photography. With brands such as Balfour, GradImages, ArtCarved, and more, we’ve been helping students celebrate life’s most meaningful moments since 1913. Balfour has around 4,000 employees and operates in 3 countries.

Job Summary:

The Field Service Coordinator will assist the Regional Vice President and the sales team by providing administrative and operational support. This role involves managing college accounts, customer inquiries, maintaining sales records, and ensuring smooth communication between the sales team and clients.

Key Responsibilities:

• Collaborate with the Regional Vice President for successful outcomes of all events in your region through collaboration, coordination, communication, and shared ownership.
• Respond to customer inquiries providing accurate information and resolving issues promptly.
• Execute and oversee all details of the events in your region including event details, marketing, planning, execution, and rebooking.
• Support excellency in event execution including overall presentation quality, on-site product sales and distribution, plus full handling of proper documentation to Internal operations and customers.
• Maintain and update sales records, contracts, and customer databases.
• Assist with scheduling meetings, organizing sales events, and managing travel arrangements for the sales team.
• Flexibility in taking on additional tasks as needed.

Qualifications:

• High school diploma or equivalent; a college degree in business, marketing, or a related field preferred.
• Proven experience in a sales support or customer service role.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite, Adobe and CRM software.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Ability to travel within the U.S. including overnight/extended trips.
• Valid driver’s license.

Work Environment:

• Live withing the southeast territory with occasional travel for sales events or client meetings.
• Collaborative and dynamic team environment.