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Field Service Controls Technician

Cleaning Technologies Group

Cincinnati (OH)

Remote

USD 55,000 - 75,000

Full time

Today
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Job summary

A leading technology company based in Cincinnati is looking for a Field Service Controls Technician. The role involves supervising machine installations and startups at customer locations, performing troubleshooting, and preparing service reports. The ideal candidate should have a two-year college degree in electrical engineering and 2-3 years of relevant technical experience. This position requires extensive travel throughout North America and occasional international trips, making strong communication skills essential.

Qualifications

  • 2-3 years of technical experience in manufacturing automation or machine control.
  • Ability to communicate verbally and in writing with different stakeholders.
  • Must be able to handle multiple projects at once.

Responsibilities

  • Supervise installation and startup of machines at customer locations.
  • Perform field troubleshooting on warranty and repair orders.
  • Prepare service reports on jobs in the field.

Skills

Electrical troubleshooting
Machine installation supervision
Program troubleshooting
Communication skills

Education

Two-year college degree or Trade School Certificate in electrical engineering
Job description
Overview

Job Title: Field Service Controls Technician

Department: Service

Reports To: Technical Service Manager

Exemption Classification: Hourly, Non-exempt

Essential Duties and Responsibilities
  • Supervise installation and startup of machines at the customers’ plant and maintain all working components as determined by customers’ needs.
  • Travel to customers’ location(s) to supervise installation of our machines at the customer’s plant and perform startup of new machine.
  • Perform field trouble shooting on both warranty and repair orders.
  • Review jobs in the shop as production is in progress for possible field service problems.
  • Perform electrical fault/functions on customer’s machinery, including PLC diagnostics.
  • Support customers and other technicians with electrical & program troubleshooting via phone and remote connections.
  • Assist engineering dept with machine runoffs and pre-ship program checks.
  • Work in various software systems.
  • Training of other employees and/or customers on machines.
  • Prepare service reports on jobs in the fields.
  • Assist Field Service Supervisor when required.
  • Other functions as directed.
Supervisory Responsibilities

May assist in training of temporary/new employees.

Qualifications/Skills
Education and/or Experience

Two-year College degree or Trade School Certificate in electrical engineering and/or 2-3 years of technical experience in manufacturing automation, material handling, and/or machine control. Must have product component level knowledge and program trouble shooting experience. Position requires multiple projects be handled at one time.

Language Skills

Communicate verbally and/or in writing with other employees, other departments, supervision and customer relating to work in progress, problems and/or completion. Must be able to present information to groups of employees, customers, vendors etc.

Mathematical Skills

College-level mathematics.

Reasoning Ability

Be able to identify work process problems and possible solutions.

Certificates/Licenses/Registrations

Maintain local, regional and/or national memberships in appropriate professional organizations/associations.

Physical Demands

Stand for prolonged periods of time on concrete floor. Will be required to kneel, squat, stoop, recline, climb, crawl, and/or bend on an as needed basis. Must be able to adjust visual focus. Must be able to lift up to 50 lbs. unassisted, over 50 lbs with assistance of a lifting device.

Work Environment

Traditional shop atmosphere. Subject to temperature variance based on season. Loud noise level. May be exposed to various fumes or smells based on job.

Travel

Occasional travel throughout North America to customer jobsite for startups, machine commissioning, and warranty work as dictated by project. Some International travel required. Average travel estimated at 65-75%.

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