Field Service Apprentice Mechanic

FirstCall Mechanical; Town of Wellsville (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

FirstCall Mechanical is seeking a Field Service Apprentice Mechanic. This role involves providing hands-on support for industrial equipment maintenance, prioritizing customer service and safety. Ideal candidates will demonstrate a strong mechanical aptitude, an eagerness to learn, and a commitment to quality work.

Benefits

Competitive Weekly Pay

Comprehensive Healthcare Coverage

401(k) with 5% match

Generous Referral Bonus of $2,500

Qualifications

• Valid Driver License with an acceptable driving record.
• Ability to respond to after-hours service needs.
• Proficient in using service software and digital job documentation.

Responsibilities

• Support cleaning, blasting, painting, and additional industrial services.
• Assist in performing preventative maintenance and unit overhauls.
• Provide support to customers with various service needs.

Skills

Mechanical Aptitude

Customer Service

Technical Ability

Job description

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WHO IS FIRSTCALL MECHANICAL?

KATS is a fast-growing Industrial Equipment and Repair Service company. Founded in 2024, KATS partnered with FirstCall Mechanical in 2025.

Description

A FirstCall Mechanical Company

FIELD SERVICE APPRENTICE MECHANIC

Location: Wellsville, NY

WHO IS FIRSTCALL MECHANICAL?

KATS is a fast-growing Industrial Equipment and Repair Service company. Founded in 2024, KATS partnered with FirstCall Mechanical in 2025.

FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Pennsylvania, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, Louisiana and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction.

FirstCall Mechanical not only partners with companies to nurture growth in the market but also provides equal focus on employee growth and development as well. We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.

Benefits Overview

FirstCall Mechanical values our employees' well-being, growth, and success! Employees are offered a robust benefits package, including:

• Competitive Weekly Pay
• Comprehensive Healthcare Coverage - Medical, Dental, Vision, Free Telehealth + More
• Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term Disability
• Time-Off & Holidays - Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for Veterans
• Career Growth & Development- Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program
• Generous Referral Bonus of $2,500 per referral
• Role-Specific Perks - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot and pants allowances
  
  

Position Overview

We are currently seeking a Field Service Apprentice Mechanic to join our fast-growing KATS Team. The ideal candidate will bring a solutions-first mindset, strong technical skills, and a passion for professional development. This role requires a high level of customer service, technical ability, and the drive to ensure work is completed safely, on time, and to the highest quality standards. This individual should be able to maintain confidentiality and have a decent level of mechanical aptitude and a desire to learn new skills. This candidate must be safety orientated, analytical, perceptive, with a critical thinking mindset. The individual should have effective communication skills and be self-motivated.

Job Responsibilities

• Support cleaning, blasting, painting, oil flushing, and additional industrial services
• Support shop services in Wellsville, NY. Blasting, cleaning,painting, disassembly, repair and assembly of rotating equipment
• Assist in setting up new equipment and ensuring it operates correctly
• Assist in performing proactive service checks, preventative maintenance and complete unit overhauls to keep equipment in optimal working condition
• Identifying problems and implementing solutions to restore equipment functionality and reduce downtime
• Provide support to customers with various service needs. Involve additional support from the team as necessary
• Frequently going to various customer sites to provide on-site service
  
  

Accountabilities

• Demonstrated commitment to field excellence, service reliability, and safety
• Uphold and promote FirstCall’s values through every customer and employee interaction
  
  

ORGANIZATIONAL ALIGNMENT

This position reports to the Field Service Superintendent and works closely with the install team, operations leadership, and customers.

Qualifications

QUALIFICATIONS

• Strong mechanical aptitude
• Valid Driver License with an acceptable driving record
• Ability to work flexible hours and respond to after-hours service needs
• Proficient in using service software, timekeeping apps, and digital job documentation
• Travel 70%
  
  

BEHAVIORAL PROFILE

Language Skills

Able to clearly communicate instructions and interact professionally with customers. Capable of writing detailed service reports and communicating updates across departments

Reasoning Ability

Capable of making confident, quick decisions under pressure. Skilled in prioritizing multiple demands and solving complex service issues in the field.

Physical Demands

This role is physically active and regularly involves walking job sites, climbing, kneeling, and lifting equipment or tools up to 75 pounds. Clear vision and manual dexterity are essential to performing hands-on tasks safely.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Seniority level

• Seniority level

  Internship

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Facilities Services

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