Field Service Application Specialist

Tecan; New York (NY); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off and holidays

Professional development

Job summary

Tecan seeks a Field Service Applications Specialist to support liquid handling automation across the Americas. You will partner with Field Automation Engineers, Application Scientists, and customers to deliver application-based automation solutions, integrating software, hardware, and biological workflows.

You will provide advanced technical expertise, support pre- and post-sale activities, and help optimize customer workflows through automation design and training.

Qualifications

• Bachelor’s degree in a relevant scientific field is required.
• Minimum two years of experience with laboratory automation or liquid handling systems.
• Experience developing automation applications using instrument software or programming languages.
• Hands-on experience with automated laboratory instrumentation.
• Knowledge of molecular biology workflows (NGS, PCR/qPCR, nucleic acid purification, DNA/RNA quantification).

Responsibilities

• Provide advanced technical expertise across the customer lifecycle for liquid handling automation.
• Design, configure, and implement application-based automation solutions using software, scripting, hardware, and lab workflows.
• Deliver installation support, troubleshooting, training, and workflow optimization.
• Collaborate with Field Automation Engineers to promote application-driven solutions.
• Train and support Field Automation Engineers and service teams.
• Travel across the Americas and internationally for installations, training, and service activities.

Skills

Customer communication

Analytical thinking

Time management

Problem solving

Cross-functional collaboration

Travel readiness

Education

Bachelor's degree in Biomedical Engineering, Biology, Computer Science

Tools

Instrument software

Programming languages

VBScript/VBA/.NET (nice to have)

Job description

Are you passionate about laboratory automation, scientific applications, and helping customers maximize the value of their liquid handling systems? We are seeking a Field Service Applications Specialist (FSAS) to serve as the post-sale technical expert supporting Liquid Handling automation platforms throughout the Americas.

In this role, you will partner closely with Field Automation Engineers, Application Scientists, Product Management, and customers to deliver application-based automation solutions that integrate software, hardware, and biological workflows. You will provide advanced technical expertise throughout the customer lifecycle, including application development, installation support, troubleshooting, training, and workflow optimization.

How Will You Make an Impact?

• Become a technical expert in Liquid Handling automation, providing advanced application support throughout the customer lifecycle.
• Support both pre-sale and post-sale activities by evaluating customer applications and recommending automation solutions.
• Design, configure, and implement application-based solutions using software, scripting, hardware, and laboratory workflows.
• Collaborate with Field Automation Engineers to shift customer discussions from product features toward application-driven solutions.
• Provide application analysis, workflow configuration, instrument demonstrations, installation support, and advanced troubleshooting.
• Deliver technical training and application support to Field Automation Engineers and members of the service organization.
• Partner with Product Management and Applications teams to communicate customer feedback and field requirements.
• Serve as the primary technical resource for complex application issues involving liquid handling automation platforms.
• Assist customers with programming, workflow optimization, and application-specific problem resolution.
• Maintain awareness of emerging scientific technologies, laboratory workflows, and automation trends.
• Travel extensively throughout the Americas and internationally as needed to support customer installations, training, and service activities.
• Ensure compliance with company quality systems, safety policies, and regulatory requirements.
• Complete assigned projects while maintaining high standards for documentation, communication, and customer satisfaction.

What You Bring

• Strong customer-focused communication and relationship-building skills.
• Excellent written, verbal, and presentation abilities.
• Strong analytical thinking and problem-solving capabilities.
• Ability to manage multiple priorities in a fast-paced technical environment.
• Excellent organizational and time management skills.
• Ability to conceptualize and develop application-based automation solutions.
• Strong follow-up skills and attention to detail.
• Collaborative mindset with the ability to work effectively across technical and commercial teams.
• High level of initiative, accountability, and professionalism.
• Ability to thrive under pressure while maintaining exceptional customer service.
• Commitment to continuous learning and staying current with scientific literature and emerging technologies.
• Willingness and ability to travel up to 50%, including regional and international travel.

Your Background

• Bachelor's degree in Biomedical Engineering, Biology, Computer Science, or a related scientific discipline.
• Minimum of two years of experience with laboratory automation or liquid handling systems in academic or industry environments.
• Experience developing automation applications using native instrument software or programming languages.
• Hands-on experience with automated laboratory instrumentation.
• Knowledge of molecular biology workflows including:
  • Next-Generation Sequencing (NGS) sample preparation
  • PCR and qPCR setup
  • Nucleic acid purification
  • DNA/RNA quantification and normalization
• Experience supporting customers in technical or scientific environments.
• Strong working knowledge of Microsoft Windows applications.

Nice to Have

• Experience with VBScript, VBA, and .NET programming.
• Experience designing and implementing laboratory automation workflows.
• Background supporting Field Service Engineers or Application Scientists.
• Experience delivering customer training and technical presentations.
• Knowledge of liquid handling programming, scripting, and workflow optimization.
• Familiarity with third-party laboratory instruments and reagent integration.
• Experience collaborating with Product Management and cross-functional technical teams.

What We Offer

• Competitive compensation and comprehensive benefits package.
• Medical, Dental, and Vision insurance.
• 401(k) with company match.
• Paid time off and company holidays.
• Professional development and technical training opportunities.
• Career growth within a global leader in laboratory automation.
• Collaborative and innovative team environment.
• Opportunity to support cutting-edge technologies advancing life science research worldwide.

Salary range: $100K– $125K

(Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with industry data.)