Field Service and Commissioning Technician

Media Resources Inc; Buford (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

Media Resources Inc. is seeking a Field Service and Commissioning Technician to install and commission new digital LED signs and perform on-site service and preventative maintenance across the US (and Canada as needed).

The role requires a 5+ year background in field service, willingness to travel, and the ability to work at heights, install electrical connections, and document service actions in the ticketing system. You will join a hands-on team focusing on quality and customer satisfaction.

Qualifications

• Completion of electronics program or equivalent on-the-job training is asset.
• Trade certification for electronics is an asset.
• Heights work certifications are assets.

Responsibilities

• Commissioning of new LED signs at on-site locations in the USA and Canada as required.
• Perform on-site service and break-fix for LED signs and preventative maintenance.
• Document service actions and log details in the service ticketing system.
• Take photos of displays and upload to project folders.
• Assist with health and safety procedures at the job site.

Skills

5+ years field service

Networking (hardline/wireless/cellular

Electrical installation

Customer service

Communication skills

Education

Electronics training or apprenticeship

Trade certification (asset)

Heights/Lift certification asset

Tools

Bucket trucks operation

Scissor lifts

Job description

Job posting · Current as of February 2026

Field Service and Commissioning Technician

• Full-time, Permanent
• On-Site
• Schedule: Monday to Friday
• Hours of Work: 7:00 a.m. to 3:30 p.m. or 9:30 a.m. to 6:00 p.m., or as determined by the direct manager due to business needs
• Travelling to customer sites as scheduled

Summary

The primary purpose of this position is to provide field service in the commissioning of new digital LED signs, and the on-site service (break-fix) and preventative maintenance of digital LED signs.

Responsibilities and duties

The primary responsibilities and duties include, but are not limited to:

• Mandatory Monday to Friday schedule; with adjustments for travel and customer needs, scheduling may include weekend work as assigned by the manager.
• Commissioning of new LED signs at on-site locations across the USA (and Canada as required).
• Fill out the Clear to Service form right after commissioning is done, or within a week after commissioning.
• Take 4K pictures of the display(s) with content and upload them to the project folder.
• Properly install indoor LED displays — securely fastening mounts to walls/structures and aligning cabinets level, plumb and flat (including Z-axis).
• Demonstrate patience and precision to avoid rushing installations and ensure accurate cabinet alignment.
• Priority break/fix at on-site locations as needed: replace LED modules, power supplies, controllers or other required components to repair signs. Configuration skills for NovaStar systems as well as others.
• Maintain customer satisfaction ratings based on criteria established by the company.
• Input service call information into the service ticketing system to log customer information, actions taken and required next steps, diligently completing drop-down fields to support service and product performance metrics.
• When no commissioning is scheduled, provide support and services to the office/facility, working with the FPP team and configuration group or the NOC USA Service team as assigned by managers.
• Create a positive customer experience while meeting company standards for quality of work and complying with company policies, procedures, legislation, regulation and directions, and identify non-compliance for resolution.
• Participate in and comply with all health and safety processes and initiatives to ensure Media Resources remains a safe workplace.
• Ensure all service requests are completed to the customer’s satisfaction in a timely manner.
• Ensure all service calls are proactively followed up, customers are kept updated on ticket status, and all pertinent information is entered into service tickets.
• Work collaboratively with other team members and leadership.

Requirements and qualifications

Academic Training

• Completion of a two- to three-year college program in electronics or a four-year apprenticeship program in electronic servicing and repair; or completion of high school or college courses in electronics and on-the-job training an asset.
• Trade certification for electronics technicians an asset.
• Working at Heights and Lift Operator certifications are considered an asset.

Work Experience

• 5+ years’ experience in field service and maintenance.
• Experience working at heights and operating bucket trucks and scissor lifts.
• Valid driver’s licence and a clean driving record.
• Ability to travel within the US as well as Canada when required, and to be on the road for a significant amount of time.
• Able to access and work on outdoor LED sign structures at heights up to 100 ft. in varying weather conditions.
• Ability to work independently to suggest and implement solutions for issues encountered in the field.
• Solid understanding of networking (hardline, wireless and cellular).
• Solid understanding of electrical installation and service.
• Exceptional written and verbal communication skills with a real desire to help customers and create a positive customer experience.
• Ability to work professionally with outside service providers.

This posting is for an open vacancy currently available within Media Resources Inc.

Artificial Intelligence (AI) is not utilized in the recruitment process.

MRI does not require Canadian Experience.

We thank all applicants and advise that only those selected for an interview will be contacted and informed of the next steps within 45 days of the interview. MRI will retain a copy of the job posting and associated application form for 3 years.

From engineering and manufacturing through installation and lifetime support, Media Resources delivers LED display systems with lasting visual quality, dependable performance and lower lifetime operating costs.