Field Service Account Manager

Oil States International; Houma, Northern (LA, KY); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

PTO

Health benefits day 1

Medical Insurance

Dental Insurance

Vision Insurance

401k

Life Insurance

Disability Insurance

FSA

Job summary

Oil States International in Houma, LA seeks a Field Service Account Manager to generate and maintain customers through service work, repairs, refurbishments, and parts delivery for key accounts in the Aftermarket department. You will be the primary customer contact, coordinate schedules and resources, and partner with engineering, operations, and purchasing to ensure on-time, cost-effective service.

Strong communication and leadership with at least 7 years coordinating resources and 3 years

Qualifications

• College degree in related field or equivalent experience.
• Minimum of 7 years prior experience coordinating resources to meet customer needs.
• Minimum of 3 years in a supervisory role.
• Excellent verbal and written communication skills.
• Ability to communicate with all levels within the organization.

Responsibilities

• Serve as primary contact between customer and facility.
• Promote profits in field service through efficient, cost-effective work.
• Provide technical assistance by identifying customer needs via internal interfacing.
• Review orders to ensure costs, schedules, and specifications are met; update management on projects.
• Coordinate schedules and resources with engineering, operations, purchasing and other departments.
• Negotiate acquisition cost, set sales price, and arrange delivery of parts or equipment.
• Review BOMs, drawings, or purchase requisitions to determine requirements for parts or services.
• Provide detailed information on orders to supervision (timelines, cost, margins).
• Prepare and file documentation related to projects for shipment tracking and billing.

Skills

Verbal communication

Written communication

Resource coordination

Leadership

Education

College degree or equivalent experience

Tools

MS Office

Job description

Oil States Houma recognizes that our diverse workforce is our greatest asset. We offer a competitive compensation package, including paid time off as well as health insurance eligibility on the first day of employment. Paid time off includes vacation, holiday and sick time. Benefits include medical, dental, vision, 401k, life insurance, long and short-term disability, and flexible spending accounts. When we contribute to the company’s success, we all win.

Oil States is currently looking for qualified candidates for the position of Field Service Account Manager in Houma, Louisiana.

POSITION SUMMARY:

Responsible for generating and maintaining customers through the delivery of service work, repair and refurb, and spare parts to dedicated customers. The Field Service Account Manager will be the direct point of contact for dedicated customer for all customer needs within the Aftermarket department scope.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assumes role as the primary contact between the customer and the facility.
• Develop and implement procedures to ensure revenue profits are maintained in the field service area by promoting beneficial customer relations and ensuring work is performed efficiently and in a cost-effective manner.
• Provide technical assistance by identifying customer needs on service procedures, quotations, parts requirements or substitutions, repair techniques, etc. by interfacing with internal personnel.
• Review and process customer orders received to ensure projected costs, schedules, and specifications are met. Keeps management up to date as needed on all projects.
• Manage customer requests for quotes pertaining to aftermarket parts, projects, service work and/or systems.
• Develop and coordinate schedules and resources on all projects by partnering with appropriate departments such as engineering, operations, purchasing, etc. Maintain and develop status reports and completion schedules on all job scopes to keep all informed.
• Negotiate acquisition cost, establish sales price, and coordinate delivery of parts or equipment based on customer needs or specifications.
• Reviews sales order bill of materials, drawings, or purchase requisitions to determine requirements for parts, materials, or outside services pertaining to a particular assigned project.
• Provide departmental supervisory personnel with detailed and specific information concerning the order requirements, such as completion timetable, cost-v-margin, and other critical information.
• Prepare and/or compile all necessary documentation related to the project to allow shipment tracking and billing by accounting.
• All other duties as assigned by supervisor.

OTHER DUTIES AND RESPONSIBILITIES:

• Code jobs and enter into the system.
• Offer technical support to other departments.
• Participate in 7 day after hours call rotation.
• Provide employee feedback and contribute to the personnel evaluation process based on interaction during coordinated jobs.

QUALIFICATION REQUIREMENTS:

• College degree in related field or equivalent experience
• Minimum of 7 years prior experience coordinating resources to meet customer needs.
• Minimum of 3 years in a supervisory role.
• Excellent verbal and written communication skills.
• Ability to communicate with all levels within the organization.
• Good mathematical and measurement skills.
• Good working knowledge of computers and software.
• Ability to prioritize and manage multiple tasks.
• Ability to follow and relay detailed and complex instructions.

PHYSICAL REQUIREMENTS

• Prolonged sitting
• Walking, standing, bending, stooping, carrying, and lifting to 45 pounds.

An Equal Opportunity Employee

An E-Verify Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.