Field Service Account Manager

Bausch+Ströbel; Branford (CT); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical and dental plans

HRA/FSA

Disability plans

Life insurance & AD&D

Vision plan

Pet insurance

Identity theft protection

Voluntary life & dependent life plans

401k match

Paid holidays & PTO

Job summary

Bausch+Stroebel, a global leader in pharmaceutical packaging technology, seeks a Field Service Account Manager for its Branford, CT headquarters. You will coordinate installations, maintenance, and service projects, managing customer relationships and field service teams.

The role requires strong organizational skills, excellent communication, and the ability to work with technical service personnel. Initially on-site with potential hybrid scheduling after training.

Qualifications

• Strong organizational and project coordination skills.
• Excellent customer service and communication abilities.
• Attention to detail and the ability to manage multiple priorities.
• Experience working with technical service teams or industrial equipment environments.
• Proficiency with Microsoft Office and ERP systems.
• Strong problem-solving and decision-making skills.
• The ability to work independently and collaboratively across departments.

Responsibilities

• Coordinate and manage a wide range of customer service activities, including installations, maintenance visits, troubleshooting support, training programs, qualifications, and other field service projects.
• Prepare service quotations and process service orders through invoicing.
• Coordinate field service schedules and assignments for technicians, trainers, qualification experts, and external service providers.
• Review service reports and develop follow-up actions, including spare parts recommendations and service proposals.
• Serve as the primary point of contact for customer documentation requests and compliance requirements.
• Prepare and distribute project-related documentation, including risk assessments, method statements, insurance certificates, and work permits.
• Handle customer service inquiries and complaints with professionalism and urgency.
• Collaborate with international subsidiaries and service teams to ensure seamless project execution.
• Organize training programs for technicians and service personnel.
• Provide coaching and technical support to the Field Service Coordinator.

Skills

Organizational skills

Project coordination

Customer service

Communication

Attention to detail

Prioritization

Technical service

Tools

Microsoft Office

ERP systems

Job description

Company Description

Join a Global Leader in Pharmaceutical Packaging Technology Bausch+Strobel is a world-renowned manufacturer of pharmaceutical packaging and processing equipment. We partner with leading pharmaceutical companies worldwide to deliver innovative solutions that support the production of life-saving medications. If you are looking for an opportunity to contribute to a growing organization that values innovation, collaboration, and long-term development.

Job Description

About the Role

We are seeking a highly organized, customer-focused Field Service Account Manager to join our Customer Service team at our U.S. headquarters in Branford, Connecticut. This is a unique opportunity to serve as the key link between customers, field service professionals, and internal teams while helping drive exceptional service experiences.

What You'll Do

As a Field Service Account Manager, you will coordinate and manage a wide range of customer service activities, including installations, maintenance visits, troubleshooting support, training programs, qualifications, and other field service projects.

• Manage customer relationships and support business development within the Field Service area.
• Prepare service quotations and process service orders through invoicing.
• Coordinate field service schedules and assignments for technicians, trainers, qualification experts, and external service providers.
• Review service reports and develop follow-up actions, including spare parts recommendations and service proposals.
• Serve as the primary point of contact for customer documentation requests and compliance requirements.
• Prepare and distribute project-related documentation, including risk assessments, method statements, insurance certificates, and work permits.
• Handle customer service inquiries and complaints with professionalism and urgency.
• Collaborate with international subsidiaries and service teams to ensure seamless project execution.
• Organize training programs for technicians and service personnel.
• Provide coaching and technical support to the Field Service Coordinator.

This position is initially fully onsite at our U.S. headquarters. After training, there may be an opportunity to transition to a hybrid schedule with approximately 60% onsite presence.

What Makes You Successful

We're looking for someone who thrives in a fast-paced environment and enjoys coordinating multiple projects while maintaining excellent customer relationships. If you are passionate about customer service, project coordination, and supporting cutting-edge pharmaceutical manufacturing technology, we'd love to hear from you.

Qualifications

What You Bring to the Team

• Strong organizational and project coordination skills
• Excellent customer service and communication abilities
• Attention to detail and the ability to manage multiple priorities
• Experience working with technical service teams or industrial equipment environments
• Proficiency with Microsoft Office and ERP systems
• Strong problem-solving and decision-making skills
• The ability to work independently and collaboratively across departments

Benefits

• We offer medical and dental plans (the company pays 83% of the premium for employees and eligible dependents)
• company-sponsored health reimbursement accounts (HRA), Flexible Spending Accounts (FSA) for medical and/or dependent care
• company-paid short-term and long-term disability plans
• company-paid life insurance and AD&D plan
• voluntary vision plan
• voluntary pet insurance
• voluntary identity theft protection plans
• voluntary life, and dependent life plans at discounted group rates
• a 401k retirement plan with a 4% company match, company paid holidays and generous a PTO plan

Bausch+Stroebel’s US Headquarters is located in Branford, CT

https://us.bausch-stroebel.com/

m/f/d

Bausch+Stroebel is an Equal Opportunity Employer. Bausch+Stroebel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leaves of absence, compensation, and training.