Field Sales Representatives, Scribe

Athelas Ltd.; Town of Boston (NY); Remote; USD 60,000 - 80,000; Full time

Job summary

At Athelas Ltd., we are seeking a driven individual to manage customer success for our innovative SaaS product. This remote role requires a commitment to client satisfaction, strong project management skills, and the ability to thrive in a dynamic environment. Ideal candidates will have 1-2 years of relevant experience and demonstrate a passion for delivering exceptional customer experiences.

Benefits

Flexible PTO

Medical, dental, and vision benefits

Maternity and paternity leave

Qualifications

• 1-2 years experience in Sales, Account Management, or Customer Success.
• Strong project management experience in fast-paced environments.
• Experience working cross-functionally with sales and operations.

Responsibilities

• Run the full customer lifecycle for our free users.
• Manage relationships and ensure exceptional customer experiences.
• Conduct onboarding calls and monitor usage metrics.

Skills

Project Management

Customer Experience

Communication

Problem Solving

Tools

SQL

Google Suite

Retool

Job description

Healthcare providers go into medicine to care for people, but end up losing valuable time each day to admin work and other workplace challenges. Time that could otherwise be spent helping patients. And patients end up suffering as a result. At Commure, we build solutions that simplify providers' lives and keep them connected to their patients so they can focus on doing what matters most: providing care.

Our innovative suite of software and hardware – augmented by advanced LLM AI, RTLS, and healthcare workflow automations – boosts efficiency across every domain of healthcare, freeing up healthcare providers to spend more of their time caring for patients. Our growing suite of technologies include staff duress alerting, asset tracking, patient elopement, revenue cycle management, clinical documentation and intake, provider copilots, patient engagement and communication, home health, remote patient monitoring, and more.

Today, we support over 250,000 clinicians across hundreds of care sites around the country. And we’re only just getting started: Healthcare’s watershed moment for AI-powered transformation is here – so join us in creating the technology to power healthcare!

What You'll Do

• Run the full Scribe customer lifecycle from end to end for our free users

• Ensure the efficient and timely execution of all essential aspects of client onboarding, from project initiation to launch

• Manage customer relationships and own the delivery of exceptional experiences for every customer

• Demo the free version of our product to customers

• Break down hairy, challenging business problems

• Own execution and outcomes

• Drive operational metrics (process throughput, defect rate, etc.)

• Understand the business in-and-out to be proactive about solving emerging problems

• Run cold outreach with customers via phone/demo call

• Be able to determine territories that have large private practices as a customer base

• Visiting customers in the field to activate Scribe in person

• Experience in conducting customer onboarding calls for new user setup

• Running business reviews/check-ins to monitor usage metrics

• Commitment to delivering customer value by thoroughly understanding clients' use cases and aligning them with Athelas' best practices

This role is 100% remote, but will require 50% travel.

We highly prefer candidates in Philadelphia, New York, Boston, or Washington D.C.

What You Have

• 1-2 years of experience in Sales, Account Management, Customer Success, or Operations at a fast-paced SaaS tech company (Ideally working on a "freemium product")

• Experience working cross-functionally with sales, operations, and engineering teams to address clients' needs and support company objectives.

• Proficiency in documenting and developing best practices to enable incremental improvement for the Implementation team through each new onboarding experience.

• Expertise in project management: You have experience deploying multiple projects in a fast-paced environment. You take pride in being on top of things

• Energized By People: You love interacting with customers and consistently seek to deliver a great customer experience.

• Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests

• Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize, and have a knack for identifying internal and external blockers.

• Comfortable with 50% travel.

• Proficiency in SQL, Retool, and Google Suite is a plus.

• Fluency with Artificial Intelligence frameworks is a bonus.

Why you’ll love working at Commure + Athelas:

• Highly Driven Team: We work hard and fast for exceptional results, knowing we’re doing mission-driven work to transform the country’s largest sector.

• Strong Backing: We are backed by top investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital and Elad Gil.

• Incredible Growth: Prior to our merger, Commure and Athelas had independently grown more than 500% YoY for three consecutive years. We’ve achieved Series D funding, have an industry-leading runway, and continue to scale rapidly.

• Competitive Benefits: Flexible PTO (pending specific geographical locations) , medical, dental, vision, maternity and paternity leave. Note that benefits are subject to change and may vary based on jurisdiction.

Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com.Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.