Field Route Service Representative

ZipRecruiter; Dayton (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the on-location entertainment industry is seeking a Field Route Service Representative in Dayton, Ohio. The candidate will be responsible for servicing and maintaining various entertainment products, ensuring customer satisfaction while upholding company values. Ideal for individuals starting their career, this position includes health benefits, a company car, and opportunities for growth.

Benefits

Health, Dental, and Vision plans

401(k) with 4% company match

Paid time off and holidays

Paid volunteer time

Company-paid STD/LTD insurance

Company car

Company iPhone

Stock Ownership – 100% employer funded

Qualifications

• At least 21 years old to meet customer entry restrictions.
• Build and maintain positive customer relationships.
• Able to lift up to 50 pounds.

Responsibilities

• Drive to assigned customer locations and assist in setting up equipment.
• Count deposits and manage coin software.
• Troubleshoot and repair amusement equipment.

Skills

Organized

Mechanical aptitude

Customer relationship management

Mathematics

Job description

Job Description

The Field Route Service Representative is a liaison between Shaffer and his/her assigned locations/customers. Acting with Shaffer’s Core Values in mind, this entry-level position services and maintains locations, ensuring accurate collections, clean and orderly equipment, and supply needs are met. We are an employee-owned family business specializing in supplying, developing, and promoting on-location entertainment products and innovations, such as arcade games, pool tables, dart boards, jukeboxes, and cranes.

If you're just starting out and excited to learn and grow, we'd love to hear from you—we're here to help you take the next step!

What will your day look like?

• Drive a company-owned vehicle to assigned customer locations on a designated route.
• Assist customers, sales, or management with ideas or suggestions on setting or pulling equipment to help boost revenue for both the customer and Shaffer.
• Count and deposit money, entering meter readings and the proper information into coin software.
• Fill and maintain all ATMs on route.
• Assist the team in installing arcade games, pool tables, dart boards, and other amusement-related equipment at Shaffer customers located within Dayton.
• Fill and maintain all cranes or games on route, including loading the proper plush and product, checking for bill jams, etc.
• Troubleshoot and repair games, pool tables, dart boards, vending machines, and other amusement-related equipment (once trained).

Schedule is Monday to Friday from 8 am to 5 pm, with occasional overtime on weekends.

Physical Requirements

• Able to lift up to 50 pounds.
• Able to use hand tools.

Position Requirements

• Must be at least 21 years old (some customers have restricted entry).
• Conduct themselves in accordance with Shaffer Core Values (C.A.R.E.) at all times.
• Build and maintain positive customer relationships.
• Organized and punctual.
• Able to do math and count money.
• Regular travel throughout the Dayton area—home daily.
• Mechanical aptitude.

What we offer:

• Health & Wellness: Medical, Dental, and Vision plans.
• Financial Security: Life insurance and 401(k) with 4% company match, along with tools and access to advisors.
• Stock Ownership – 100% employer funded, no cost to you.
• Company car and iPhone.
• Paid time off and holidays.
• Paid volunteer time.
• Company-paid STD/LTD insurance.

Why Shaffer

Shaffer Entertainment, established 95 years ago, is a premier provider of on-premise entertainment including pool tables, dartboards, jukeboxes, and cranes. As a relationship-focused company, we have earned a superior reputation with major industry customers, vendors, and competitors. With a solid foundation and growth mindset, we've achieved significant growth in the last 5 years. Our success is rooted in our people, who have created a family-oriented, transparent, and caring environment. We cherish longevity, value work/life balance, and take pride in doing the job right. At Shaffer, we care deeply about our people and customers, and we live by our core values. We are a 5th family business, owned by our employees, focused on future success!

Shaffer is an equal opportunity employer and will consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or expression.