Field Retail Growth Partner - (Katapult Group)

CCF Family of Brands; Pennsylvania; Remote; USD 85,000 - 135,000; Full time

Job summary

Katapult Group is seeking a Field Retail Growth Partner to serve as the primary in-market representative for PA and NY. This role drives adoption, revenue growth, and partner engagement across franchise and store leadership, while ensuring seamless delivery of Katapult’s financial services through omnichannel partners.

Remote with travel required. You will oversee end-to-end program execution, perform store visits and reviews, and coach teams on standards and compliance.

Qualifications

• Minimum 5 years of retail store leadership experience.
• Experience within financial services; near-prime lending preferred.
• Ability to influence and lead without direct authority.
• Strong operational acumen with reporting and analytics.
• Proven ability to drive behavior change at store level.
• Strong presentation and training capabilities.
• Self-starter with multi-state territory management.
• High level of professionalism and executive presence.

Responsibilities

• Build and maintain relationships with executives and store teams to drive adoption and revenue targets.
• Serve as primary field contact for partners; resolve issues and protect revenue.
• Monitor performance with dashboards; identify trends and plan improvements.
• Identify growth opportunities and expand awareness and utilization.
• Partner with store teams to remove friction in processes.
• Oversee end-to-end execution of the lease-to-own program from pre-launch to optimization.
• Conduct store visits, audits, and business reviews to reinforce standards.
• Ensure adherence to policies and coach on corrective actions.
• Lead onboarding and ongoing training for retail teams and store leadership.
• Deliver workshops on selling strategies and customer experience.
• Provide targeted product knowledge training to staff.
• Monitor market dynamics and provide actionable insights to leadership.
• Collaborate cross-functionally to ensure seamless program execution.
• Represent Katapult at retail meetings and events; support merchandising.

Skills

Retail leadership

Influence without authority

Operational analytics

Presentation & training

Multi-state territory management

Relationship building

Executive presence

Job description

Your Opportunity

Field Retail Growth Partner - (Katapult Group)

Remote (Travel required)

Territory: Pennsylvania and New York

Katapult, The Aaron’s Company, and Community Choice Financial have combined under a unified enterprise, bringing together complementary brands and capabilities to better serve our customers and communities.

What We Offer

Position Overview

The Katapult Field Retail Growth Manager reports to the Head of National Field Retail Sales & Growth and serves as Katapult’s primary in-market representative across assigned Southeast retail territories.

This role is responsible for driving adoption, revenue growth, operational execution, and partner engagement across franchise, regional, district, and store leadership. The Field Retail Sales & Growth Manager ensures seamless delivery of Katapult’s financial services across omnichannel partners while serving as the trusted field liaison between retail partners and internal Katapult teams.

What You’ll Do - Essential Duties and Responsibilities

Relationship & Revenue Leadership

• Build and maintain strong relationships with executive leadership, regional leaders, district managers, and store and support teams. Influence key stakeholders to drive adoption, increase program penetration, and achieve revenue and profitability targets.
• Serve as the primary field contact for assigned partners, proactively resolving issues, protecting revenue, and maintaining a strong “save the sale” mindset.
• Monitor performance through reporting dashboards and store-level metrics, identifying trends, outliers, and performance gaps. Develop targeted action plans with retail leadership to improve application volume, approval rates, take rate, and overall program utilization.
• Identify growth opportunities within the local leadership and execute grassroots strategies to expand awareness, advocacy, and utilization of Katapult’s lease-to-own solution.
• Partner with store teams to identify and eliminate friction points—resolving issues, refining workflows, and simplifying execution—so associates can confidently adopt the process and consistently succeed.

Program Execution & Operational Excellence

• Oversee the end-to-end execution of Katapult’s lease-to-own program from pre-launch collaboration through post-implementation optimization.
• Conduct regular store visits, audits, and structured business reviews to assess performance, reinforce standards, and implement action plans.
• Ensure adherence to Katapult policies, operational guidelines, merchandising standards, and applicable compliance requirements. Coach retail teams on corrective actions when necessary.

Training, Enablement & Engagement

• Lead onboarding and ongoing training for retail sales associates, store leadership, and field operations teams.
• Deliver workshops focused on selling strategies, customer experience excellence, and operational best practices to drive sustained engagement and performance improvement.
• Deliver targeted training sessions for stores or individual associates to deepen product knowledge and strengthen selling skills.

Market Intelligence & Strategic Feedback

• Monitor competitive activity, market dynamics, and field performance trends across assigned territories.
• Provide actionable insights and structured feedback to Retail Operations & Growth leadership to inform reporting enhancements, infrastructure improvements, and expansion strategies.
• Collaborate cross-functional with Business Development, Client Success, Marketing, Risk, and Operations to ensure seamless program execution.
• Celebrate wins and share best practices with associates to help everyone drive results and deliver best-in-class customer service.

Brand Representation & Event Engagement

• Represent Katapult at retail field meetings, partner events, and industry gatherings to strengthen relationships and elevate brand presence.
• Support local marketing initiatives and ensure proper merchandising and point-of-purchase materials are executed effectively in store.
• Provide hands-on training during key events and weekends, supporting associates in real-time transactions and through role-playing exercises to build confidence and comfort.

What We’re Looking For – Qualifications and Skills

• Minimum 5 years of retail store leadership experience required (Store Manager, District Manager, Franchise Operator, or multi-unit leadership strongly preferred).
• Experience within financial services required; near-prime or non-prime lending experience strongly preferred.
• Demonstrated ability to influence and lead through partnership in environments without direct authority.
• Strong operational acumen with the ability to analyze performance reporting, identify trends and outliers, and translate insights into actionable field strategies.
• Proven experience driving behavior change and adoption at the store level.
• Strong presentation and training capabilities with the ability to engage and motivate frontline sales teams.
• Self-starter with the ability to manage a multi-state territory independently.
• High level of professionalism, accountability, and executive presence.

Our Purpose

About Katapult

Our mission is clear: to unlock financial possibilities through innovative technology. Our vision is to remove financial barriers and transform the shopping experience with technology that simplifies and enhances access for consumers. Our core values reflect how we operate—we aim to uplift our employees, customers, and retail partners by offering transparent and innovative financial solutions. We deliver outstanding results through dedication, integrity, and teamwork, creating opportunities for success and growth every day. Inclusion is at the heart of who we are; together, we achieve more. We work hard, play hard, and celebrate big wins.

At Katapult, we believe that opportunity is everything, and our people drive our success. We seek individuals who are committed to excellence, eager to learn, and ready to bring their best every day. With a competitive benefits package, an engaging culture, and ample opportunities for career advancement, Katapult is committed to investing in its people.

The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal‑opportunity employer.

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