Field Service Manager

Dish Network Corporation; Massachusetts; On-site; USD 63,150 - 90,000; Full time

Benefits offered by this job

Health perks

401(k) plan with company match

Career opportunities

Flexible time-away plan

Job summary

Dish Network Corporation is hiring a Field Service Manager in Massachusetts to oversee a team of technicians ensuring high-quality customer service. Responsibilities include training staff, conducting inspections, and managing operations for customer satisfaction and team performance.

The role offers a competitive salary between $63,150 and $90,000 annually, free DISH programming, and opportunities for professional growth.

Qualifications

• Ability to read and interpret safety rules and procedure manuals.
• Strong competency in leading, developing, mentoring, and coaching.
• Willingness to work flexible hours, including weekends.

Responsibilities

• Manage field operations and ensure customer satisfaction.
• Train new and existing technicians.
• Conduct on-site inspections and improve performance.

Skills

Problem-solving abilities

Interpersonal skills

Customer service focus

Leadership

Communication skills

Education

Ability to read safety manuals

Job description

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

The In-Home Services field professionals lead all field operations and thousands of technicians across nearly 100 facilities across the country. Devoted to building a collaborative and committed group of employees who manage inventory, fleet and performance – IHS is the driving force that connects our customers with the industry’s best products and services for DISH.

Job Duties and Responsibilities

The Field Service Manager provides leadership and manages the overall direction of the Field Service Technician team to ensure 100% customer satisfaction. We are looking for a leader with strong problem-solving abilities, excellent interpersonal skills, and a customer service focus.

As a Field Service Manager you will be responsible for 8‑10 technicians whom you will direct, coach, and develop to create a high-performing team that delivers the best customer service possible. This highly rewarding position offers a very competitive starting salary plus the opportunity to earn generous bonuses based on the performance of your team. We provide free DISH programming, paid training, and incredible opportunities for advancement.

Key Responsibilities

• Supporting new employees through training and future development
• Demonstrating and coaching behaviors that ensure quality customer service
• Training existing Installers/Technicians on changing processes, procedures, and technologies
• Conducting on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standards
• Improving team and individual performance by working hands‑on alongside the technicians
• Managing fleet‑related processes including vehicle maintenance and upkeep
• Addressing escalated customer and/or employee issues

Skills, Experience and Requirements

Education and Experience

• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
• Ability to obtain an elevated understanding of processes, procedures, and responsibilities performed by direct reports
• Ability to write reports and correspondence
• Ability to frequently lift and/or move up to 75 pounds, work in small spaces and/or in all climates, and safely operate a motor vehicle
• Ability to climb a 40‑ft ladder safely; employee, including any tools or equipment that is carried, must be able to remain within the weight requirements of either the 300‑pound ladder or the 375‑pound ladder (the fall protection equipment capacity is 310 pounds and the tools are 40 pounds)
• A strong competency in leading, developing, mentoring, and coaching
• Excellent presentation, facilitation, and communication skills
• Willingness to work flexible hours, including 45+ hours a week, including weekends

Visa sponsorship not available for this role.

Salary Ranges

Compensation: $63,150.00/Year – $90,000.00/Year

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) plan with company match, ESPP, career opportunities, and a flexible time‑away plan. All benefits can be viewed in EchoStar Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role’s location and is subject to change based on work location.

EEO & Accommodation Policy

Candidates need to successfully complete a pre‑employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will remain active for a minimum of 3 days and will be extended by 3 days until the position is filled. EchoStar is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed accommodation policy that applies to employees. Please contact [e-mail] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Click the links to access the following statements: EEOC Know Your Rights (English/Spanish). Pay Transparency. EEO Policy Statement.