Field Relationship Manager-Payments-Vice President

JPMorgan Chase & Co.; Plano (TX); On-site; USD 120,000 - 165,000; Full time

Job summary

JPMorgan Chase & Co. Merchant Services seeks a Field Relationship Manager to oversee a portfolio of Middle Market PayFac/FLS clients in the Plano, TX area. You will partner with the bank coverage team and Treasury Services to maintain relationships, drive revenue, and identify cross-sell opportunities.

Travel up to 10% is required, with engagement at the C-suite level. You will lead strategic client management, contract renewals, and expansion initiatives within the designated portfolio,

Qualifications

• 8+ years in strategic relationship management, business development, or related tech experience.
• Experience growing Fortune 500 client relationships.
• Experience with C-suite stakeholders.
• Ability to collaborate across banks and internal teams.

Responsibilities

• Achieve revenue objectives by growing existing relationships and identifying incremental business.
• Collaborate with JPMorgan lines of business to optimize products and service delivery.
• Serve as principal client contact for Merchant Services.
• Coordinate cross-sell opportunities across JPMorgan Payments Treasury Services.
• Understand client needs and develop payment optimization solutions.
• Prepare quarterly business reviews and financial analyses to support proposals.
• Participate in external industry conferences for market visibility.

Skills

Relationship management

Business development

C-suite stakeholder engagement

Cross-cultural collaboration

Presentation skills

Communication skills

Travel willingness

Education

Bachelor's degree or equivalent experience

MBA preferred

Job description

As a Field Relationship Manager within Merchant Services, you will be primarily responsible for an existing portfolio of Middle Market clients (PayFac/FLS). You will partner closely with the firm-wide bank coverage team, including JPMorgan Payments Treasury Services. You will be accountable to maintain strong relationships with key decision-makers and influencers within those assigned client relationships. You will meet JP Morgan Merchant Services' profitability goals through strategic client management, re-contracting of existing business and identification, pursuit and acquisition of incremental business within the designated portfolio.

Merchant Services is the global payment processing business for JPMorgan Chase & Co processing over $2.2 Trillion in annual transaction volume. Merchant Services is a leading provider of payment, fraud, and data security for companies of all sizes and is engaging in a multi-year international expansion, platform modernization.

Job Responsibilities:

• Achieve firm-wide business objectives, including the annual revenue plan at target margins; by maintaining and growing existing relationships, identifying incremental business and maintaining high levels of client satisfaction
• Execute sales/support strategies in conjunction with other lines of business; including, but not limited to the Commercial Bank, JPMorgan Payments Treasury Services, FX and Card Services to optimize product and service delivery
• Acts as a principal point of contact to internal partners, and as the primary contact for the client relationship on behalf of Merchant Services
• Implement and support ongoing client strategy and co-coordinating cross-sell opportunities with other parts of JPMorgan Payments Treasury Services
• Clearly understand client needs by applying a strategic, consultative selling approach to cultivate payment optimization strategies, develop appropriate product solution recommendations and grow the business
• Prepare and deliver quarterly business reviews and analysis on strategic client relationship, as well as provide compelling financial and market analysis to support proposals to expand business
• Participate in external industry conferences to ensure market visibility for the JPMorgan franchise within the identified market segment.

Required qualifications, capabilities and skills:

• 8 + years ofexperience within a strategic relationship management role, business development role; or technology related experience
• Demonstrated ability to grow and expand relationships with Fortune 500 caliber clients
• Experience and comfort level working with C-suite level client stakeholders
• Experience collaborating across multi-faceted financial institutions or similar institutions, especially with relationship bankers, product, service and operations partners
• Demonstrated ability to work across cultures with internal teams and external clients
• Exceptional relationship management skills, strong presentation skills and exceptional verbal and written communication skills
• Travel required-10%

Preferred qualifications, capabilities and skills:

• Bachelor's degree or equivalent experience; MBA preferred
• Expertise in PayFac/FLS verticals is preferred