Field Relationship Manager-Payments-Vice President

JPMorganChase; Plano (TX); On-site; USD 125,000 - 170,000; Full time

Benefits offered by this job

Health coverage

Retirement savings plan

Tuition reimbursement

Job summary

JPMorgan Chase & Co. is seeking a Field Relationship Manager for its Merchant Services team in Plano, TX. You will manage an existing Middle Market PayFac/FLS portfolio and drive profitability through strategic client management and expansion opportunities.

You will collaborate with coverage teams and treasury services to optimize product delivery, while maintaining strong executive relationships and ensuring client satisfaction across regions.

Qualifications

• 8+ years in strategic relationship management, business development, or related tech experience.
• Experience growing relationships with Fortune 500-level clients.
• Proven ability to work with C-suite stakeholders across functions.
• Ability to collaborate across financial institutions with product, service, and operations teams.

Responsibilities

• Maintain and grow client relationships to meet revenue goals.
• Coordinate with JPMorgan lines to optimize product and service delivery.
• Be the primary client contact for Merchant Services.
• Support cross-sell opportunities with treasury and payments teams.
• Understand client needs with strategic, consultative selling.
• Deliver quarterly reviews and financial analysis for expansion proposals.
• Represent the firm at external conferences for market visibility.

Skills

Strategic relationship management

Business development

C-suite stakeholder engagement

Cross-functional collaboration

Presentation skills

Verbal and written communication

Travel

Education

Bachelor's degree

MBA preferred

Job description

Job Description

As a Field Relationship Manager within Merchant Services, you will be primarily responsible for an existing portfolio of Middle Market clients (PayFac/FLS). You will partner closely with the firm‑wide bank coverage team, including JPMorgan Payments Treasury Services. You will be accountable for maintaining strong relationships with key decision‑makers and influencers within those assigned client relationships. You will meet JP Morgan Merchant Services’ profitability goals through strategic client management, re‑contracting of existing business, and identification, pursuit, and acquisition of incremental business within the designated portfolio.

Merchant Services is the global payment processing business for JPMorgan Chase & Co, processing over $2.2 trillion in annual transaction volume. It is a leading provider of payment, fraud, and data security solutions for companies of all sizes, and is engaged in a multi‑year international expansion and platform modernization.

Job Responsibilities

• Achieve firm‑wide business objectives, including the annual revenue plan at target margins, by maintaining and growing existing relationships, identifying incremental business, and maintaining high levels of client satisfaction.
• Execute sales/support strategies in conjunction with other lines of business, including, but not limited to, the Commercial Bank, JPMorgan Payments Treasury Services, FX, and Card Services, to optimize product and service delivery.
• Act as a principal point of contact to internal partners and as the primary contact for the client relationship on behalf of Merchant Services.
• Implement and support ongoing client strategy and coordinate cross‑sell opportunities with other parts of JPMorgan Payments Treasury Services.
• Clearly understand client needs by applying a strategic, consultative selling approach to cultivate payment optimization strategies, develop appropriate product solution recommendations, and grow the business.
• Prepare and deliver quarterly business reviews and analysis on strategic client relationships, and provide compelling financial and market analysis to support proposals to expand business.
• Participate in external industry conferences to ensure market visibility for the JPMorgan franchise within the identified market segment.

Required Qualifications, Capabilities And Skills

• 8+ years of experience within a strategic relationship management role, business development role, or technology‑related experience.
• Demonstrated ability to grow and expand relationships with Fortune 500 caliber clients.
• Experience and comfort level working with C‑suite level client stakeholders.
• Experience collaborating across multi‑faced financial institutions or similar institutions, especially with relationship bankers, product, service, and operations partners.
• Demonstrated ability to work across cultures with internal teams and external clients.
• Exceptional relationship management skills, strong presentation skills, and exceptional verbal and written communication skills.
• Travel required – 10%.

Preferred Qualifications, Capabilities And Skills

• Bachelor’s degree or equivalent experience; MBA preferred.
• Expertise in PayFac/FLS verticals is preferred.

Benefits and Compensation

We offer a competitive total rewards package, including base salary determined by role, experience, skill set and location. Eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity. Additional benefits include comprehensive health‑care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental‑health support, financial coaching, and more. Detailed compensation and benefits information will be provided during the hiring process.

Equal Opportunity Employer

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy, disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental‑health or physical‑disability needs.