Retail Merchant Services - Relationship Manager - Payments - Vice President

JPMorganChase; Plano (TX); On-site; USD 100,000 - 140,000; Full time

Job summary

A leading financial services firm is seeking a Relationship Manager in Plano, Texas, to enhance the client experience and manage relationships with global corporate clients. Applicants should have over 8 years of experience in strategic relationship management within the Payments industry and possess strong presentation and communication skills. Responsibilities include achieving business objectives, optimizing service delivery, and preparing quarterly business reviews. The role requires travel and collaboration across various business lines.

Qualifications

• Demonstrated ability to grow and expand relationships with Fortune 500 caliber clients.
• Experience working with C-suite level client stakeholders.
• Travel required.

Responsibilities

• Achieve business objectives by maintaining and growing relationships.
• Optimize product and service delivery across business lines.
• Act as primary contact for client relationships.
• Prepare and deliver quarterly business reviews.
• Participate in external industry conferences.

Skills

Strategic relationship management

Business development

Contract negotiation

Client stakeholder management

Collaboration

Presentation skills

Verbal communication

Written communication

Education

8+ years in the Payments industry

Master’s in Business Administration

Job description

Job Description

Join the Merchant Services team! As a key member of the team, you will drive the end‑to‑end client experience. As a Relationship Manager within Merchant Services, you will primarily be responsible for a select portfolio of global large corporate clients. You will partner closely with the firm‑wide bank coverage team, JPMorgan Payments Treasury Services. You will maintain strong relationships with key decision‑makers and influencers within those assigned client relationships, and meet JP Morgan Merchant Services’ profitability goals through strategic client management.

Job Responsibilities

• Achieve firm‑wide business objectives, including the annual revenue plan at target margins; by maintaining and growing existing relationships, identifying incremental business and maintaining high levels of client satisfaction.
• Execute sales/support strategies in conjunction with other lines of business; including, but not limited to Commercial Bank, Corporate Client Bank, JPMorgan Payments Treasury Services, FX and Card Services to optimize product and service delivery.
• Act as a principal point of contact to internal partners and as the primary contact for the client relationship on behalf of Merchant Services.
• Establish and maintain strong internal partnerships with respective JPMorganChase coverage teams through ongoing collaboration and communication.
• Implement and support ongoing client strategy and co‑coordinate cross‑sell opportunities with other parts of JPMorgan Payments, Treasury Services.
• Understand client needs by applying a strategic, consultative selling approach to cultivate payments optimisation strategies and develop appropriate product solution recommendations.
• Prepare and deliver quarterly business reviews and analysis on strategic client relationships, as well as provide compelling financial and market analysis to support proposals to expand business.
• Participate in external industry conferences to ensure market visibility for the JPMorgan franchise within the identified market segment.

Required Qualifications, Capabilities, and Skills

• 8+ years of experience in strategic relationship management and/or business development in the Payments industry.
• Contract negotiation experience.
• Senior sales and account executive management experience.
• Experience managing complex clients.
• Demonstrated ability to grow and expand relationships with Fortune 500 caliber clients.
• Experience working with C‑suite level client stakeholders.
• Demonstrated track record of collaboration across multi‑faced financial institutions or similar institutions, especially with relationship bankers, product, service and operations partners.
• Strong presentation skills.
• Exceptional verbal and written communication skills.
• Travel required.

Preferred Qualifications, Capabilities, and Skills

• Technology related experience.
• Master’s in Business Administration.
• Expertise in specialized industries such as other financial institutions, fintech, billers, major and specialty retail and vertical knowledge within the payments industry.

Federal Deposit Insurance Act

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.

Equal Opportunity Employer Statement

We recognise that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer, highly supportive of diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.