Field Reimbursement Manager - Richmond, VA

VetJobs; Richmond (VA); On-site; USD 145,000 - 197,000; Full time

Benefits offered by this job

Comprehensive benefits package

Bonus program

Stock-based incentives

Generous time-off and retirement plans

Job summary

Amgen is seeking a Field Reimbursement Manager based in Richmond, VA. You will manage defined accounts and execute territory plans to support patient access and reimbursement.

The role requires advanced education with leadership experience and involves educating healthcare providers on payer coverage, resolving coverage issues, and collaborating across HUB and other departments. Expect extensive travel and a comprehensive rewards program.

Qualifications

• Minimum higher education with relevant leadership experience.
• Experience in customer service and/or leadership roles is required.
• Management of people, projects or resources is expected.

Responsibilities

• Lead defined accounts in a geographic region for patient access and reimbursement.
• Support payer processes from prior authorization to appeal/denials.
• Educate HCPs on payer coverage and changes affecting access.
• Coordinate with HUB and other departments to resolve issues.

Education

Doctorate degree

Master’s degree

Bachelor’s degree

Associate’s degree

High school diploma / GED

Job description

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, you can apply. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Field Reimbursement Manager, Richmond, VA

What you will do

Let’s do this. Let’s change the world. In this vital role the Field Reimbursement Manager (FRM) will manage defined accounts within a specified geographic region for Patient Access and Reimbursement. This role involves supporting products by executing the collaborative territory strategic plan. The FRM will ensure an understanding of the reimbursement process, field reimbursement services, and patient support programs. They will also work on patient-level reimbursement issue resolution, requiring knowledge and experience with patient health information (PHI).

Act as an extension of the HUB, providing live one-on-one coverage support.

Offer assistance from physician order to reimbursement, supporting the entire reimbursement journey through payer prior authorization to appeals/denials requirements and forms.

Review patient-specific information in cases where the site has specifically requested assistance resolving any issues or coverage challenges.

Educate and update healthcare providers (HCPs) on key private and public payer coverage and changes that affect patient product access.

Coordinate access/reimbursement issues with relevant partners, including the HUB.

Provide information to HCPs on how the products are covered under the benefit design (Commercial, Medicare, Medicaid).

Serve as a payer expert for defined geography and promptly communicate payer changes to key stakeholders.

Offer office education during the access process, including formulary coverage/utilization management criteria, insurance forms & procedures, benefits investigation, prior authorization, appeal, and/or claims resolution.

Educate offices using approved materials.

Review patient insurance benefit options and alternate funding/financial assistance programs.

Collaborate with other departments to resolve reimbursement issues.

Working Conditions

3 days a week in geography for customer appointments (geography specific).

General office demands – Remote, Work from Home.

One to two home office days per week.

Must be able to travel up to 60-80% via automobile or plane.

Must have a valid driver's license with a clean driving record.

Possible long periods of sitting and/or keyboard work.

Auto req ID

482732BR

Minimum Education Required

High School/GED

Additional Qualifications/Responsibilities

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The field reimbursement professional we seek has these qualifications.

Basic Qualifications

• Doctorate degree
• Master’s degree and 3 years of customer service and/or leadership experience
• Bachelor’s degree and 5 years of customer service and/or leadership experience
• Associate’s degree and 10 years of customer service and/or leadership experience
• High school diploma / GED and 12 years of customer service and/or leadership experience

In addition to meeting at least one of the above requirements, you must have experience directly managing people and/or leadership experience leading teams, projects, programs, or directing the allocation or resources. Your managerial experience may run concurrently with the required technical experience referenced above.

Preferred Qualifications

• Bachelor's degree in business, healthcare, or a related field
• 6 years' experience with specialty/biologic self-injectable (pharmacy benefit) or physician-administered (buy and bill/medical benefit) products
• Bilingual proficiency in English and Spanish, with the ability to communicate effectively in both languages
• Advanced knowledge of medical insurance terminology
• Knowledge of Centers of Medicare & Medicaid Services (CMS) policies and processes with expertise in Medicare (Part B – for buy & bill products and Part D for Pharmacy products).
• Ability to manage ambiguity and problem-solve
• Ability to manage expenses within allocated budgets
• Strong medical reimbursement experience and/or Specialty Pharmacy and Buy & Bill knowledge
• Proven presentation and facilitation skills
• Strong written and oral communication skills
• Organizational skills and project management experience, including the ability to manage multiple projects
• Strong computer literacy, including Word, Excel, and PowerPoint, and the ability to conduct web-based meetings
• Experience in the healthcare industry, including insurance verification, claim adjudication, physician's offices or clinics, pharmacies, and/or pharmaceutical manufacturers

What you can expect from us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In Addition To The Base Salary, Amgen Offers a Total Rewards Plan, Based On Eligibility, Comprising Of Health And Welfare Plans For Staff And Eligible Dependents, Financial Plans With Opportunities To Save Towards Retirement Or Other Goals, Work/life Balance, And Career Development Opportunities That May Include

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans

Salary Range

145,470.70USD -196,813.30 USD

City

Richmond

State

Virginia

Job Category

Management

Job Code

Pharmaceutical Pharmaceutical

Affiliate Sponsor

Amgen

Salary Range

$100,000