Field Reimbursement Manager

Valeris; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision plans

Life/AD&D coverage

401(k) with matching

Paid time off

9 holidays + 2 floating

Job summary

Valeris is seeking an experienced reimbursement and access professional to support healthcare providers, patients, and payers across assigned products and geographies. You will educate offices on payer requirements, manage prior authorizations and appeals, and collaborate with HUB services, field teams, and market access to improve patient access.

This role requires travel approximately 20–30% and strong communication skills to coordinate cross-functional efforts supporting multiple products and

Qualifications

• Bachelor’s degree required; relevant professional experience may substitute.
• 3+ years in field reimbursement, patient access, market access, or related healthcare role.
• Strong understanding of healthcare reimbursement processes and payer requirements.

Responsibilities

• Serve as reimbursement/resource for providers across products and geographies.
• Provide proactive virtual reimbursement support and identify accounts needing live field engagement.
• Conduct targeted in-person visits based on reimbursement complexity and access needs.
• Educate provider offices on payer requirements, prior authorizations, appeals, and access pathways.
• Assist offices in understanding billing, coding, and reimbursement processes.
• Document FRM activities accurately in CRM and related platforms.
• Collaborate with HUB, case management, specialty pharmacies, and sales teams while maintaining boundaries.

Skills

Reimbursement knowledge

Virtual and in-person communication

Travel readiness

Education

Bachelor’s degree

Tools

CRM systems

Virtual collaboration tools

Job description

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com.

Key Responsibilities

• Serve as a reimbursement and access resource for healthcare providers and office staff across assigned products, disease states, and geographic areas.
• Provide proactive virtual reimbursement support while identifying accounts or situations that would benefit from live field engagement.
• Conduct targeted in-person visits based on reimbursement complexity, provider education needs, access barriers, account opportunity, or other defined business needs.
• Educate healthcare provider offices on payer requirements, benefit verification, prior authorization requirements, appeals processes, and available access pathways.
• Assist provider offices in understanding specialty pharmacy, specialty distribution, medical benefit, pharmacy benefit, and other applicable product access models.
• Provide education related to billing and coding requirements, claims processes, reimbursement considerations, and available client-approved resources, when applicable.
• Identify access barriers and provide appropriate education, resources, and coordination to support timely patient access to prescribed therapy.
• Monitor assigned cases and reimbursement trends to identify opportunities for proactive provider outreach and education.
• Support offices experiencing recurring reimbursement challenges, complex payer requirements, workflow barriers, or other access-related issues.
• Conduct virtual follow-up with provider offices to support continuity and efficient management of access-related needs.
• Collaborate with HUB services, case management, specialty pharmacies, account teams, sales teams, market access, patient services, and other approved stakeholders while maintaining appropriate role boundaries.
• Identify trends in payer requirements, provider workflows, and access barriers and communicate actionable insights to program leadership.
• Document all FRM activities and interactions accurately and timely within the designated CRM or technology platform.
• Strategically manage assigned accounts and geography, determining when virtual support is appropriate and when live field engagement may provide additional value.
• Participate in client meetings, training programs, business reviews, field meetings, and other program activities as required.
• Maintain current knowledge of payer policies, reimbursement requirements, program resources, and changes within the healthcare access environment.
• Ensure all activities are performed in accordance with company policies, client requirements, HIPAA, applicable laws, and Compliance and Legal guidance.

Qualifications

Required

• Bachelor’s degree or equivalent combination of education and relevant professional experience.
• 3+ years of experience in field reimbursement, patient access, market access, reimbursement support, specialty pharmacy, HUB services, healthcare account management, or a related healthcare role.
• Demonstrated understanding of healthcare reimbursement and patient access processes.
• Experience with prior authorizations, appeals, payer requirements, specialty pharmacy processes, medical and/or pharmacy benefits, and reimbursement barriers.
• Strong virtual and in-person communication and presentation skills.
• Ability to analyze reimbursement challenges and determine the appropriate level of provider support.
• Ability to independently manage a broad geography and prioritize accounts based on business and access needs.
• Ability to work effectively across multiple products, disease states, and varying levels of reimbursement complexity.
• Proficiency with CRM systems, virtual communication platforms, and standard business technology.
• Ability to travel approximately 20–30%, including overnight travel as business needs require.

Preferred

• Previous FRM, reimbursement, patient access, specialty pharmacy, or HUB experience.
• Experience supporting specialty or complex therapies.
• Experience with both pharmacy-benefit and medical-benefit products.
• Knowledge of specialty pharmacy, buy-and-bill, site-of-care, infusion, or complex distribution models.
• Experience supporting multiple products or therapeutic areas.
• Experience working within a hybrid field/virtual operating model.

Core Competencies

• Access and reimbursement expertise
• Virtual and field engagement
• Provider education
• Payer and reimbursement navigation
• Case prioritization
• Complex problem solving
• Territory and workload management
• Relationship development
• Cross-functional collaboration
• Business acumen
• Adaptability across therapeutic areas
• Compliance and professional judgment

Physical Demands & Work Environment

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.
• Although very minimal, flexibility to travel as needed is preferred.
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.

Why Work for Valeris?

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
• Additional health support, including telehealth and Employee Assistance Program (EAP) services
• Company match on Health Savings Account contributions
• Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
• 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
• Paid Time Off (PTO) and Sick Leave to support work-life balance
• Team members receive nine paid holidays plus two floating holidays
• Opportunities for advancement in a company that supports personal and professional growth
• A challenging, stimulating work environment that encourages new ideas
• Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
• A mission-driven, inclusive culture where your work makes a meaningful impact

Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.

Our Commitment to Equal Opportunity

At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.