Field Quality Technician

Voltage; Chapel Hill (NC); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading technology company in North Carolina seeks a skilled Field Quality Technician to provide on-site technical support and ensure compliance with quality standards. The ideal candidate will have experience with electrical and mechanical systems, customer service skills, and the ability to manage multiple service calls efficiently. This role involves a significant amount of travel, up to 90-95% of the time, across various project sites.

Qualifications

• 2–4 years of experience in field service or maintenance roles.
• Knowledge of safety standards and installation procedures.
• Ability to read electrical drawings and schematics.

Responsibilities

• Provide technical support and conduct installations on-site.
• Maintain compliance with quality standards and conduct audits.
• Act as primary on-site contact for customer communications.

Skills

Electrical systems troubleshooting

Mechanical systems troubleshooting

Customer service

Project coordination

Problem-solving

Education

Associate’s or bachelor’s in electrical, Mechanical or related technical field

Tools

Field service tools

Reporting software

Job description

Overview

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Job Summary

We are seeking a skilled and motivated Field Quality Technician to provide technical support, perform installations, conduct maintenance, and ensure compliance with quality and safety standards at customer sites. This role requires hands-on expertise in electrical and mechanical systems, strong troubleshooting skills, and a customer-focused mindset. The Field Service Technician will represent the company on-site, ensuring proper execution of service activities and supporting continuous improvement initiatives.

• Interpret single-line diagrams & review electrical designs from clients.
• Schedule, coordinate and monitor the assigned projects.
• Provide customer support throughout each stage of a project.
• Review quotes, submittals, and project specific technical questions.
• Maintain a database of project-specific information including technical data & timelines.
• Collaborate with customers and internal design team to improve products and processes.
• Work with Quality & Cable Engineers as well as internal/external sources to answer all technical questions.
• Travel to project sites to solve customer concerns.
• Participate in trade shows, customer visits, sales training & workshops.
• Other assignments as needed.
• Other duties as needed.

Key Responsibilities

Quality Assurance & Field Operations

• Develop, implement, and maintain field quality assurance processes, standards, and documentation.
• Conduct on-site inspections, audits, and testing of installations and service activities to ensure compliance with company and industry standards.
• Monitor and analyze field performance data to identify trends, risks, and areas for improvement.
• Investigate non-conformances, field failures, and warranty claims, implementing effective corrective and preventive actions (CAPA).
• Conduct inspections and field quality checks to verify installations meet company and industry standards (NEC, UL, IEC).
• Complete service reports, work orders, and field documentation with high accuracy.
• Adhere to company policies, safety regulations, and customer requirements.
• Support warranty claim investigations by providing technical data and feedback.
• Serve as liaison between customers, contractors, field teams, and internal departments (engineering, construction, procurement, sales).
• Manage service documentation, work orders, and field reports to ensure accuracy and completeness.
• Provide support on emergency service responses and critical field issues.
• Provide field technical expertise and technical guidance to service technicians and installation crews.

Onsite Installation and Maintenance

• Perform on-site installation, commissioning, and preventive maintenance of equipment and systems.
• Follow established procedures and technical documentation to ensure quality and safety compliance.
• Conduct functional testing and calibration to validate system performance.
• Assist in equipment upgrades, retrofits, and modifications as required.
• Diagnose and repair electrical, mechanical, or system failures during field operations.
• Perform root cause analysis of field issues and provide immediate corrective actions.
• Document problems and escalate unresolved issues to engineering or quality teams.
• Ensure minimal downtime and customer impact during service interventions.

Customer Support & Communication

• Act as on-site point of contact for customers during service activities.
• Provide clear explanations of technical findings and recommended solutions.
• Maintain a professional and customer-focused approach during all interactions.
• Conduct post-service follow-ups to ensure satisfaction and issue resolution.
• Provide feedback from the field to improve product design, installation procedures, and service practices.
• Participate in technical training to remain current with evolving technologies and standards.
• Share best practices with colleagues to strengthen the field service team.

Education/Experience/Skills

• Associate’s or bachelor’s in electrical, Mechanical, or related technical field preferred.
• 2–4 years of experience in field service, maintenance, or technical operations.
• Hands-on experience with electrical systems, wiring, harnesses, or renewable energy systems (solar preferred) or other related industry.
• 1+ years of experience in Quality Management, Quality assurance or related technical field
• 1+ years supporting or participating on field operations or Field service activities, customer service, claims management, or project coordination.
• Knowledge of installation procedures, maintenance protocols, and safety standards.
• Ability to read technical drawings, wiring diagrams, and schematics.
• Proficiency in troubleshooting electrical and mechanical systems.
• Familiarity with field service tools, mobile applications, and reporting software.
• Strong organizational skills to manage multiple service calls and priorities.
• Problem-solving mindset for diagnosing field issues effectively.
• Ability to work independently in diverse environments (construction sites, outdoor, industrial).
• Certifications in electrical systems, renewable energy (e.g., NABCEP), or HVAC.
• OSHA safety training or equivalent.
• Experience with quality management systems and service documentation tools.
• Bilingual preferred (Spanish proficiency).
• Fundamental understanding of PV - solar system /renewable energy background
• Knowledge of warranty management and claims processes.
• Ability to travel up to 90-95 % for customer service visits, audits, and trade shows.
• High level of integrity and dependability with a strong sense of urgency.
• Detail-oriented with demonstrated accuracy.
• Excellent verbal and written communication skills
• Creative and enthusiastic about creating solutions to customer problems.
• Able to work efficiently with minimal supervision. Adaptive learner and apply learning to job functions.

This job description is intended to describe the essential job functions of this position and is not intended to be an all-inclusive statement of job responsibilities.

Physical & Travel Requirements / Work Environment

• Ability to lift up to 50 lbs., stand, walk, bend, and work at heights or in confined spaces as required.
• Frequent exposure to outdoor conditions and construction/industrial environments.
• Travel up to 90-95% of the time, including overnight and occasional international travel.
• Valid driver’s license required; must adhere to all company and site safety requirements.
• May require extended or irregular hours to support field operations.