Field Quality Engineer - Automotive & Semiconductor Failures

NXP Semiconductors; Shanghai (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

NXP Semiconductors in the United States (Virginia) seeks an engineering professional to manage customer communications and lead failure analysis activities related to automotive semiconductor products.

You will respond promptly to inquiries, coordinate 8D reports, verify field failures, and work with customers to reduce non-NXP causative complaints, leveraging data mining to drive root-cause analysis.

Qualifications

• Bachelor’s or Master’s degree in engineering.
• Excellent communication and analytical/problem-solving skills.
• Proficient in English (spoken and written).
• Strong PC skills with data mining experience.
• Ability to work independently.
• Experience in Automotive or semiconductors preferred.
• Familiar with 8D, 5 Why, FTA, TS, VDA, FMEA, and Control plans.

Responsibilities

• Prompt response/service to customers.
• Manage or coordinate customer communication for customer complaints FA status and 8D reports.
• Lead and cooperate with customer for non-NXP cause complaints reduction.
• Field failure verification for customer complaints.

Skills

Communication skills

Analytical thinking

Problem solving

English proficiency

Datamining

Independent work

Education

Bachelor’s degree in engineering

Master’s degree in engineering

Tools

Data mining tools

Job description

NXP Semiconductors in the United States (Virginia) seeks an engineering professional to manage customer communications and lead failure analysis activities related to automotive semiconductor products.

You will respond promptly to inquiries, coordinate 8D reports, verify field failures, and work with customers to reduce non-NXP causative complaints, leveraging data mining to drive root-cause analysis.