Field Quality Control Inspector/ Auditor

ABM Industries Inc.; New York (NY); On-site; Full time

Job summary

ABM Industries is seeking a Guest Experience Ambassador in New York City. This role focuses on enhancing safety, quality, and customer service across operations. Applicants should possess a high school diploma and experience in customer service, with strong communication and problem-solving skills emphasized. A comprehensive benefits package is offered.

Benefits

Comprehensive benefits package

Qualifications

• Minimum 2 years customer service experience required.
• Must be 18 years of age or older.
• Aviation experience preferred.

Responsibilities

• Conduct daily Quality Assurance inspections.
• Ensure compliance with safety and operational standards.
• Communicate audit progress and findings.

Skills

Communication

Customer Service

Problem Solving

Team Collaboration

Advanced Service Techniques

Education

High School Diploma or GED

Some college coursework or equivalent experience preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Essential Duties:

• Responsible for ensuring improvements in safety, security, quality, productivity, client relationships, and customer service are correctly implemented.
• Meet work standards by following production, productivity, quality, and customer-service standards; resolve operational problems; identify work process improvements.
• Ensure compliance with regulations by examining and analyzing records, reports, operating practices, and documentation.
• Prepare for audits by researching materials, formulating a plan of action, and communicating with stakeholders.
• Conduct daily on-site Quality Assurance inspections in compliance with contractual specifications and customer expectations.
• Communicate audit progress and findings by preparing reports and providing information in meetings.
• Provide management reports by collecting, analyzing, and summarizing management information.
• Establish and maintain effective communication and working relationships with co-workers, dispatchers, supervisors, managers, and clients.
• Help instill a culture of safety, security, and quality, delivering measurable results.
• Comply with all safety, security, compliance, and quality standards and procedures established by the company, clients, and regulatory authorities.
• Perform other duties as assigned.

SALARY: $24.64/hr.

• The pay listed is the hourly rate for this position. A specific offer will vary based on the applicant's experience, skills, abilities, geographic location, and market data.

Benefit Information: ABM offers a comprehensive benefits package. For more information, visit ABM 2024 Employee Benefits.

Minimum Requirements:

• High School Diploma or GED
• Valid state-issued driver’s license
• Some college coursework or equivalent experience preferred
• 2 years customer service experience
• Aviation experience preferred
• Must be 18 years of age or older
• Must submit to and pass a drug screen
• Must meet all requirements to receive the Port Authority airport security badge, including a successful background check and 10-year work history.

Knowledge, Experience, and Skills:

• At least one year Guest Experience Ambassador experience with good performance, ethics, and attendance
• Impeccable personal presentation and grooming – must keep uniform immaculate at all times when guest-facing
• Advanced communication and relationship-building skills – able to build relationships with internal and external partners using experience and advanced service techniques
• A collaborative team player who can work and communicate effectively with others
• A problem solver capable of working independently and as part of a team to resolve issues and adapt to changing circumstances
• Must be computer literate with a basic but solid understanding of Microsoft Outlook, Word, and Excel