Field Project Specialist-Tampa/St. Pete Fl. area

Davita Inc.; Akron (OH); Remote; USD 55,000 - 80,000; Full time

Job summary

A leading company in health and well-being is looking for a Field Project Specialist to oversee installation projects and enhance customer experiences. This role requires a technical degree, strong communication skills, and proficiency in quality assurance, with responsibilities involving site assessments and project collaboration. Remote work is dominant, with minimal on-site requirements, making it a flexible yet impactful position in driving the company's mission.

Qualifications

• Requires a four-year technical degree or equivalent work experience.
• Minimum one year of experience in Quality Assurance, Technical Service, or Customer Service.
• Lean Six Sigma experience is a plus.

Responsibilities

• Execute pre-installation site assessments and quality audits.
• Support installation and service projects, ensuring customer satisfaction.
• Collaborate across teams to implement dispensing systems solutions.

Skills

Communication

Project Management

Quality Assurance

Field Service Knowledge

Education

Four-year technical degree

Tools

MS Word

Excel

PowerPoint

Job description

Information about #32227 Field Project Specialist-Tampa/St. Pete Fl. area

Work Location: Field-Tampa/St. Pete Florida

Shift: Office Hours

Formulated to Care

For more than 75 years, GOJO, Makers of PURELL has been powered by people who are energized by helping the world experience greater health and well-being.

The positive impact of our PURELL hand and surface hygiene solutions is driven by our global community of highly collaborative and talented team members who love to learn, innovate, care for each other, and deliver our Purpose of Saving Lives and Making Life Better.

Role Objective

• Execute pre-installation site assessments for dispensing systems installation projects to determine accurate materials requirements


• Execute quality assessment, technical troubleshooting, post-installation audit, installation support, and other tasks in the field as directed in support of GOJO's strategies


• Create relationships with project champions at customer facilities in support of installation and service projects


• Collaborate within the Field Operations team and across functions to support the implementation of dispensing systems solutions at customer locations


• Collaborate with installation/service partners and customers to as needed to support the implementation of dispensing systems solutions at customer locations


• Support selling team as a "subject matter expert" during sales calls and service visits


• Support other activities as needed to strengthen and extend GOJO's presence in dispensing systems markets
  
  

Essential Functions and Responsibilities

• Professional execution of pre-implementation planning processes, installation audit and support, and post-implementation service including appropriate/timely internal and external communication


• Meet/Exceed service commitments for implementation and post-implementation support programs


• Defuse volatile customer situations by listening intently, identifying the key pain point, and offering GOJO service/support where appropriate


• Help customer understand root cause of dispenser/system performance issues and ensure recommended resolution will meet customer's expectations


• Fully support GOJO's dispensing system warranties


• Is attentive to customer needs/requests outside area of expertise/responsibility. Escalates customer requests to appropriate internal resources for resolution


• Activities/interaction support long-term customer relationships


• Leverage GOJO internal network to ensure high levels of customer satisfaction


• Partner with field sellers to understand and meet customer/end-user expectations


• Plan and execute daily/weekly work autonomously (remote)


• Plan/manage schedules to support timely site survey, service, and audit activities. Coordinate closely with end-user (champion), GOJO Seller, GOJO Sales Ops, and GOJO Field Ops to ensure schedules and expectations are aligned


• Complete daily, weekly, and monthly scorecarding as needed to monitor results


• Skillfully assess customer and end-user leadership environments to identify formal/informal leaders and influencers to support effective/timely communication throughout the survey, service, or audit


• Communicate with installers during onsite audits to provide feedback/direction on installation practices. Correct behaviors that do not comply with GOJO installation standards and expectations. Seek support from GOJO installation management team to address significant concerns.


• Act quickly to resolve technical issues leveraging multiple resources


• Balance multiple projects in various stages of implementation and various locations with various team members concurrently. Adjust quickly as required by end-user schedule changes


• Coordinate with GOJO logistics to ensure timely/complete delivery of necessary material


• Partner with clinicians, engineers, product management, and sales throughout project to share learnings in support of product/service improvement/development efforts


• Provide timely post-implementation service for SMARTLINK (emerging technology, networked devices, big-data, infrared sensor placement) systems to address any system or device failures


• Demonstrate ability to train peers and other workgroup members to support team development
  
  

Education and Experience

Four year technical degree required or equivalent education/work experience with a minimum one year Quality Assurance, Technical service, or Customer Service work. Strong background in dispensing, field service knowledge may offset education/experience requirements. Lean Six Sigma experience a plus. Project Management certification a plus. Other qualifications include:

* Intermediate level of proficiency with MS Word, Excel, and PowerPoint

* Demonstrated ability to communicate ideas clearly and concisely to leadership

* Demonstrated ability to prioritize and balance multiple priorities and projects

Competencies

Drives Results

Cultivates Innovation

Collaborates

Customer Focus

Being Resilient

Supervision/Coordination

Influence of and close coordination with employees who do not report to this position is critical to the success of the role

Role Type

Mostly Virtual - Less than 10% on-site work

Physical Requirements

Office Worker - Work Environment

Travel Requirements

Overnight Travel - 20% or greater - required

To Apply:

To apply for this position, please complete the online application process. You will have an opportunity to include your resume and a cover letter. GOJO is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or status as an individual with a disability. Applicants must be lawfully authorized to work in the United States.

Recruiters, Search Agencies or others referring candidates to GOJO Industries, Inc. without written authorization from GOJO Industries, Inc. Human Resources will not be compensated in any way for their online referral even if GOJO Industries, Inc. hires the candidate. GOJO does not seek or respond to unsolicited resumes for positions that are not listed in the Careers section.