Field Process Engineer 5

Lam Research; Hillsboro (OR); On-site; USD 90,000 - 120,000; Full time

Job summary

LAM RESEARCH Corporation is searching for a Field Process Engineer based in Hillsboro, Oregon. This position requires a customer-focused expert responsible for process support and evaluation, designing experiments, and collaborating with cross-functional teams to ensure customer satisfaction and meet technological requirements.

The ideal candidate will hold a PhD with at least 5 years of experience or equivalent, with strong analytical and communication skills. A belief in equal opportunity and commitment to diversity is essential.

Qualifications

• PhD with 5+ years, or Masters with 8+ years, or Bachelors with 12+ years of experience.
• Ability to work on complex issues requiring detailed evaluations.
• Excellent communication skills and customer relationships.

Responsibilities

• Provide process support and installation at customer sites.
• Collaborate with customers to meet technology requirements.
• Design and conduct experiments, analyze results, and provide recommendations.

Skills

Customer relationship skills

Analytical skills

Technical expertise in systems

Communication skills

Project management

Education

PhD in Electronics, Chemistry, Physics, or Material Science

Masters of Science

Bachelors of Science

Tools

Statistical Process Control (SPC)

Design of Experiments (DOE)

Job description

The group you’ll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The impact you’ll make

At Lam, as a Field Process Engineer you are a customer-focused expert on our equipment, pushing the boundaries to meet customer needs. You’re responsible for completing process support, evaluation, and documentation of process outputs for hardware modifications and upgrades. You play a vital role in supporting the customer in installations, training, and identifying design improvements with product groups.

What you’ll do

• Provide process support, installation, resolve and improve process/system/productivity, and develop processes of new applications of Lam equipment at customer sites.
• Serve as key field support for Beta sites, evaluations, or first-in-fab installations.
• Design and conduct experiments, collect data, analyze results, generate reports, and provide recommendations to optimize device architecture and process modules.
• Partner with customers to meet requirements for new technology process, to support existing processes, and to address process deviations through root cause analysis.
• Develop new or modified processes, define best known method process recipes, and partner with the hardware engineering to define chamber requirements and characterize hardware designs to meet customer performance requirements.
• Collaborates with cross-functional teams and customers to understand their needs, technology roadmaps, process flow, requirements, and business challenges.
• Represent Lam to our valued customers and deliver exceptional customer satisfaction.
• Present technical and marketing materials with a win-win mindset to keep customers informed about products and services to address their needs.
• Interfaces directly with customer management. Owns regular and ad hoc customer meetings.
• Provides technical leadership, support, and instruction for Field Service Engineers, Technicians, sub-contractors, and customers on installs, repairs, operations, and coordinates application of new procedures.
• Collaborate with Field Service Engineers on complex problems impacting process output.
• Coordinates statistical analysis of failure rates and develops continuous improvement plan (CIP).
• Recommends design changes to key technical solutions, and process development, and monitors performance trends.
• Recognized within Lam as having significant technical expertise in systems and applications.

Who we’re looking for

Minimum Qualifications:

• PhD in Electronics, Chemistry, Physics, Material Science, or related field with 5+ years of work experience; or Masters of Science with 8+ years of work experience; or Bachelors of Science with 12+ years of work experience.
• Ability to work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
• Sound judgment in selecting methods, techniques, and evaluation criteria for addressing difficult engineering issues.
• Excellent communication, written and verbal, and customer relationship skills.
• Ability to work in a cleanroom environment, wearing personal protective safety equipment, or cleanroom suit, and on-call if needed.

Preferred qualifications

• In-depth understanding of Statistical Process Control (SPC) and/or Design of Experiments (DOE).
• Effective organizational skills and ability to manage multiple tasks simultaneously, reacting to shifting priorities, and meeting business needs and deadlines.
• Excellent interpersonal skills with the ability to work effectively with diverse teams, customers, and partners.
• Collaborative mindset in matrixed environment.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.