Field Process Engineer 4

LAM RESEARCH Corporation; Boise (ID); Hybrid; USD 95,000 - 125,000; Full time

Job summary

Lam Research in Boise, Idaho seeks a Field Process Engineer to support customers, analyze process outputs, and implement hardware upgrades across installations. You will collaborate with engineering and service teams to optimize device performance and develop robust process recipes.

The role emphasizes on-site customer engagement, data-driven problem solving, and continuous improvement, with Lam’s hybrid work model and opportunities for technical leadership.

Qualifications

• PhD in Electronics, Chemistry, Physics, Materials Science, or related field; or MS with 3+ years; or BS with 6+ years.
• Proficiency with data analysis tools, word processing, spreadsheets, and presentations.
• Excellent written and verbal communication and customer relationship skills.
• Ability to work in a cleanroom environment and on-call if needed.

Responsibilities

• Provide process support, installation, resolve and improve productivity for Lam equipment at customer sites.
• Serve as field support for Beta sites, evaluations, or first-in-fab installations.
• Design experiments, collect data, analyze results, and generate reports for optimization.
• Collaborate with customers to meet technology process requirements and address deviations.
• Develop new/modified processes and define recipes with hardware teams to meet performance.
• Coordinate with cross-functional teams to understand needs and roadmaps.
• Represent Lam to customers and maintain high satisfaction.
• Present technical and marketing materials to address customer needs.
• Provide leadership and instruction for Field Service Engineers and technicians.
• Work with Field Service Engineers on complex problems affecting output.
• Coordinate analysis of failure rates and implement CIP improvements.
• Recommend design changes and monitor performance trends.

Skills

Data analysis tools

Excellent communication

Education

PhD in Electronics

PhD in Chemistry

PhD in Physics

PhD in Materials Science

MS with 3+ years

BS with 6+ years

Job description

The group you’ll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The impact you’ll make

At Lam, as a Field Process Engineer you are a customer-focused expert on our equipment, pushing the boundaries to meet customer needs. You’re responsible for completing process support, evaluation, and documentation of process outputs for hardware modifications and upgrades. You play a vital role in supporting the customer in installations, training, and identifying design improvements with product groups. In this role, you will directly contribute to the success of Lam as well as the customer.

What you’ll do

• Provide process support, installation, resolve and improve process/system/productivity, and develop processes of new applications of Lam equipment at customer sites.


• Serve as key field support for Beta sites, evaluations, or first-in-fab installations.


• Design and conduct experiments, collect data, analyze results, generate reports, and provide recommendations to optimize device architecture and process modules.


• Partner with customers to meet requirements for new technology process, to support existing processes, and to address process deviations through root cause analysis.


• Develop new or modified processes, define best known method process recipes, and partner with the hardware engineering to define chamber requirements and characterize hardware designs to meet customer performance requirements.


• Collaborates with cross-functional teams and customers to understand their needs, technology roadmaps, process flow, requirements, and business challenges.


• Represent Lam to our valued customers and deliver exceptional customer satisfaction.


• Present technical and marketing materials with a win-win mindset to keep customers informed about products and services to address their needs.


• Provides technical leadership, support, and instruction for Field Service Engineers, Technicians, sub-contractors, and customers on installs, repairs, operations, and coordinates application of new procedures.


• Collaborate with Field Service Engineers on complex problems impacting process output.


• Coordinates statistical analysis of failure rates and develops continuous improvement plan (CIP).


• Recommends design changes to key technical solutions, and process development, and monitors performance trends.

Who we’re looking for

Minimum Qualifications:

• PhD in Electronics, Chemistry, Physics, Material Science, or related field; or Masters of Science with 3+ years of relevant work experience; or Bachelors of Science with 6+ years of work experience.


• Proficiency in computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.


• Excellent communication, written and verbal, and customer relationship skills.


• Ability to work in a cleanroom environment, wearing personal protective safety equipment, or cleanroom suit, and on-call if needed.

Preferred qualifications

• In-depth understanding of Statistical Process Control (SPC) and/or Design of Experiments (DOE).


• Effective organizational skills and ability to manage multiple tasks simultaneously, reacting to shifting priorities, and meeting business needs and deadlines.


• Excellent interpersonal skills with the ability to work effectively with diverse teams, customers, and partners.


• Collaborative mindset in matrixed environment.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research (\"Lam\" or the \"Company\") is an equal opportunity employer.

Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws.

It is the Company's intention to comply with all applicable laws and regulations.

Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

Our Perks and Benefits

At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.