Field Process Engineer 2

Lam Research; Phoenix (AZ); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Lam Research in Phoenix, Arizona is seeking a Field Process Engineer to support customer installations and process evaluations. The role requires a Master's degree and expertise in data analysis tools and communication skills. You will collaborate with customers to ensure satisfaction and provide technical support.

Candidates should possess strong analytical abilities and the capability to work in cleanroom environments. Lam Research offers a hybrid work model combining on-site and remote flexibility.

Qualifications

• Master's degree in Electronics, Chemistry, Physics, Material Science, or a closely related field.
• Proficiency in computer applications, including data analysis tools and Microsoft Office.
• Strong verbal and written communication skills.

Responsibilities

• Provide process support and installation of Lam equipment at customer sites.
• Complete Design of Experiments (DOE) evaluations.
• Conduct experiments, collect and analyze data, generate reports.

Skills

Process support

Data analysis

Technical communication

Problem-solving

Education

Master’s degree in a relevant field

Tools

Data analysis tools (e.g., JMP, Minitab, Excel)

Microsoft Office Suite

Job description

The Group You’ll Be A Part Of

Lam’s Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers' installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

Impact You’ll Make

As a Field Process Engineer, you are a customer‑focused expert on our equipment, pushing the boundaries to meet customer needs. You are responsible for completing process support, evaluation, and documentation of process outputs for hardware modifications and upgrades. You play a vital role in supporting customers in installations, training, and identifying design improvements with product groups.

What You’ll Do

• Provide process support and installation of Lam equipment at customer sites.
• Complete Design of Experiments (DOE) evaluations to characterize process windows for new installations or modifications.
• Develop new processes for small variants to existing customer applications.
• Conduct experiments, collect and analyze data, generate reports, and provide recommendations.
• Collaborate with cross‑functional teams and customers to understand their needs, technology roadmaps, process flows, requirements, and business challenges.
• Represent Lam to our valued customers and deliver exceptional customer satisfaction.
• Present technical and marketing materials with a win‑win mindset to keep customers informed about products and services to address their needs.

Minimum Qualifications

• Master’s degree in Electronics, Chemistry, Physics, Material Science, or a closely related field with at least 2 years of relevant work experience.
• Proficiency in computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.
• Ability to work in a cleanroom environment, wearing personal protective safety equipment or a cleanroom suit, and be on‑call if needed.

Communication Skills

• Strong verbal and written communication skills.
• Ability to clearly convey technical concepts to both technical and non‑technical audiences.
• Demonstrated ability to collaborate effectively across teams and with customers.

Analytical & Logical Thinking

• Proven logical thinking and structured problem‑solving capabilities.
• Ability to analyze data, identify root causes, and propose actionable solutions.

Technical Skills

• Proficiency in data analysis tools (e.g., JMP, Minitab, Excel).
• Familiarity with Microsoft Office Suite or equivalent tools for documentation and presentations.

Work Style & Environment

• Self‑motivated, detail‑oriented, and capable of working independently with minimal supervision.
• Willingness to work in cleanroom environments and be on‑call when required.

This is a graduate eligible role.

Preferred Qualifications

Process Engineering Knowledge

• Experience with Statistical Process Control (SPC) and/or Design of Experiments (DOE).
• Familiarity with semiconductor or high‑tech manufacturing environments.

Problem Solving

• Strong analytical mindset with the ability to make data‑driven decisions.
• Experience in troubleshooting process issues and implementing continuous improvements.

Language Skills

• Ability to communicate in Mandarin (spoken and written) is a plus.

Other Preferences

• Sabre tools.
• Electroplating a plus.

Our Commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non‑discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on‑site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On‑site Flex and Virtual Flex. On‑site Flex requires working 3+ days per week on‑site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. Virtual Flex requires working 1–2 days per week on‑site at a Lam or customer/supplier location, and remotely the rest of the time.