Field Phlebotomy Supervisor Northern California

Free resume; California; On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Stock option plan

Medical, dental and vision insurance

Flexible and unlimited vacation

Competitive annual salary

Job summary

Getlabs is seeking a Field Phlebotomy Supervisor in Northern California to support day-to-day operations and ensure top-notch patient experiences.

You will supervise mobile phlebotomists, assess performance, hire and onboard, manage schedules and budgets, and handle escalations with patients and internal teams.

Candidates should have 2+ years of management, phlebotomy certification, and strong communication; willingness to work in a fast-growing startup.

Qualifications

• At least 2 years of management experience in a leadership position.
• Phlebotomy certification from an accredited agency: AMT, ASCP, or NCCT.
• Proven track record in providing exceptional customer service.
• Strong written and verbal communication skills; Google suite a plus.
• Able to work independently or in a team environment.
• Reliable transportation and clean driving record.
• Competency with Google applications and willingness to embrace new technology.
• Ability to handle ambiguity in the absence of defined systems and processes.

Responsibilities

• Supervise a team of mobile phlebotomists in one or more geographical markets.
• Assess work performance and perform appointment reviews for compliance, quality, and safety; report findings.
• Administer disciplinary action as appropriate.
• Interview and hire new mobile phlebotomists.
• Effectively onboarding of new hires.
• Complete new hire and annual competency assessments for the team.
• Ensure accurate order and patient appointment record-keeping.
• Administer performance reviews; handle employee concerns and grievances.
• Review daily/weekly schedules for team; plan and assign work; adjust as needed.
• Plan and manage a budget.
• Assist with day-to-day customer service and manager-level escalations including interactions with patients via inbound/outbound calls, emails, and other platforms.
• Review and approve team timecards and expenses

Skills

Management experience

Customer service

Communication skills

Independent worker

Google Workspace

Ambiguity handling

Driving

Tools

Google applications

Job description

Field Phlebotomy Supervisor Northern California

Direct company application on remoteok.com . Zero third-party aggregator forms.

Job Description

Getlabs is the leading platform for at-home diagnostics.

Healthcare organizations use Getlabs to send mobile phlebotomists to patientsâ homes and collect labs, vitals, and advanced diagnostics. By leveraging Getlabs, partners can improve patient adherence and close gaps in care with same-day, nationwide availability.

Our team has raised $50M from strategic investors including the two largest diagnostic laboratories in the United States, Labcorp and Quest. Getlabsâ mission is to save lives by expanding access to diagnostics for everyone.

About the role:

We are currently seeking a full-time Field Phlebotomy Supervisor interested in joining a high-growth stage startup. The mandate of the Field Phlebotomy Supervisor is simple but challenging: assist our Operations Manager with the day-to-day operations throughout the market and ensure our patients have the best experience possible.

The Field Phlebotomy Supervisor oversees the quality of territories patient operations. You will be responsible for ensuring that every Getlabs experience meets and exceeds the patient's expectations. You will also help train and ensure quality for our team of hourly phlebotomists. Above all, we are seeking candidates who are self-starters and are resourceful, organized, detail-oriented, communicative, and friendly.

This position is currently limited to candidates residing within a one-hour commute of the San Francisco Bay Area.

At Getlabs, you will:

• Supervise a team of mobile phlebotomists in one or more geographical markets
• Assess work performance and perform appointment reviews for compliance, quality, and safety on a regular basis; accurately report all findings
• Administer disciplinary action as appropriate
• Interview and hire new mobile phlebotomists
• Effectively and efficiently onboard new hires
• Complete new hire and annual competency assessments for team
• Ensure accurate order and patient appointment record-keeping
• Administer performance reviewsHandle employee concerns and grievances
• Review daily/weekly schedules for team and make schedule adjustments as needed; organize, plan, and assign work
• Plan and manage a budget
• Assist with day-to-day customer service and manager-level escalations including interactions with patients via inbound calls, outbound calls, emails, and other communication platforms
• Review and approve team timecards and expenses

What we are looking for:

• At least 2 years of management experience in a leadership position is required
• Phlebotomy certification from an accredited agency is required: American Medical Technologists (AMT), American Society for Clinical Pathology (ASCP), or National Center for Competency Testing (NCCT) In-depth knowledge of phlebotomy duties, responsibilities and techniques a plus!
• Proven track record in providing exceptional customer service
• Strong communication skills; both written and verbal (Google suite a plus)
• A disciplined worker who can work independently or in a team environment
• Reliable transportation and clean driving record
• Competency with Google applications and willingness to embrace new technology
• A proven ability to handle ambiguity in the absence of defined systems and processes

We have great benefits to make your life easier so you can focus on what you're best at:

• Competitive annual salary ranging $95,000-$105,000
• Valuable stock option plan
• Medical, dental and vision insurance options
• Flexible and unlimited vacation
• A company with a huge vision, a dynamic work environment, and a team of talented, ambitious and fun to work-with colleagues!

The health and safety of our employees and their families is our top priority. Due to the ongoing nature of the COVID-19 pandemic we have decided to require vaccination as a condition of employment for any employee who is in contact with patients.

Getlabs is an equal opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other protected classes.