Field Performance Technician

Sunrun Inc.; Bloomington (IL); Hybrid; USD 33,000 - 44,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan

Company Match

Stock Purchase Plan

Paid Vacations/Holidays

Paid Baby Bonding Leave

Employee Discounts

PowerU Education Programs

Employee Donation Matching

Volunteer Hour Rewards

Job summary

Sunrun Inc. is seeking a Field Performance Technician to manage and complete service and warranty work in residential solar installations. This role interacts with customers, branch leadership, and the O&M team to ensure safe, timely, and quality service.

Ideal candidates will have a High School diploma and 1–3 years in field construction or solar work; PV experience is a plus, with strong safety and customer service focus.

Qualifications

• High School diploma is required.
• 1-3 years of field construction or solar experience preferred.
• PV design or PV electrical experience is a plus.

Responsibilities

• Troubleshoot and resolve solar electrical warranty and service issues with modules, inverters, monitoring, and BOS components.
• Investigate and document roof leaks with photos and observations.
• Coordinate with Construction Supervisor and Engineering to resolve redline issues.
• Receive, update and complete Field Service Dispatches (FSDs) in Salesforce.

Skills

NEC knowledge

Customer service

Communication skills

Time management

Team player

Electrical safety

Problem solving

Roof access

Driving

Safety compliance

Education

High School diploma

Tools

Salesforce

Job description

Who We Are

At Sunrun, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. To do it, we’re designing a dynamic culture where employee development, well-being, and safety come first. It’s why we’ve become the #1 home solar and battery company in America. We’re unlike any other residential energy company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.

About Sunrun

We’re on a mission to make energy more reliable and affordable for more people. We provide an opportunity with storage and solar to help people access greater energy independence without the big upfront costs. Sunrun is the largest dedicated residential solar and storage company in the country and has a mission to bring stably priced resilient power to the masses.

Overview

The Field Performance Technicians are responsible for the management, scheduling, and completion of all service and warranty related work. The Field Service / Field Performance Technician must have the ability to work both independently and as a member of the Performance O&M team. This position will interact closely with the customers, Branch Manager, the Senior Electrical Foreman, Construction Supervisor and the centralized scheduling Field Service Team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Troubleshoot and resolve solar electric warranty and service issues that arise with: modules, inverters, monitoring and balance of system components


• Investigate and mitigate any reported roof leaks including thorough documentation: complete roof leak checklist, photos and written observations


• Communicate with the Construction Supervisor, and Engineering Team members to resolve any redline issues


• Receive, update and complete Field Service Dispatches (FSDs) with Service Dashboard in Salesforce


• Ensuring the timely communication and completion of service and warranty work with an emphasis on safety, quality, and customer satisfaction


• Develop and refine processes and gain technical skills related to service work for residential solar photovoltaic systems following department policy to prepare for advanced technical skills as FPT2.

Education And Experience

High School diploma is required 1 - 3 years of previous field construction or solar experience required PV design or PV electrical experience is preferred.

LICENSE AND CERTIFICATION REQUIREMENTS (include where appropriate)

Must maintain a clean driving record with the ability to pass a driving background check. Must be 21 years of age and possess a valid driver’s license. Valid state or local Electrical Journeyman certification or license preferred. Depending on state requirements an Electrical Journeyman certification or license may be required.

SKILLS AND COMPETENCIES

• Knowledge of the NEC and applicable codes and standards


• Must be a motivated team player, looking to succeed


• Proven track record of excellent customer service


• Excellent verbal and written communication skills


• Excellent organizational and time management skills


• Strong computer skills Electrical/PV Installation Knowledge: Working knowledge of current NEC codes. Ability to interpret single line drawings and PV systems from roof to meter. Demonstrates knowledge of electrical principles as it pertains to solar interconnection/tie-in and code and how PV systems operate. Understands interconnection activities. Understands basic construction principles.


• Safety: Adheres to company safety policies and procedures including ability to identify and report safety hazards, and the ability to encourage others to work safely


• Customer Service: Ability to establish rapport, build relationships and loyalty with external and internal customers and coworkers, and remains tactful when communicating


• Results Driven: Proven ability to meet deadlines and key metrics. Works independently, as a team player, and drives results in a fast paced, team based environment. Must be willing to assist teammates and build strong relationships to achieve company and department goals


• Problem Solving: Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner. Exercises good judgment. Takes ownership of issues or questions and will elevate problems to the appropriate persons and follow up accordingly with the customer. Knows when to involve supervisors

PHYSICAL DEMANDS

• Ability to transport materials and equipment to complete assigned job tasks (up to 50 pounds frequently and up to 100 pounds with assistance)


• Ability to work on rooftops with various angles and surfaces which requires frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance


• Ability to climb ladders


• Ability to work in outdoor weather conditions including but not limited to: excessive noise, extreme heat, extreme cold, wet environment, and humidity


• Ability to frequently utilize hand functions requiring fine motor skills, including but not limited to: fine manipulation, grasping, and pinching


• Ability to work within the safe range of equipment such as ladders, fall protection harnesses and other personal protective equipment


• Ability to work and maintain balance on roofs and other areas of height


• Ability to work in the sun and possibly low light conditions


• Ability to walk on rafters, roof tiles, and roof shingles without damage


• Ability to distinguish colors such as red, black, yellow, white, green


• Ability to work in confined spaces such as attics, basements, and crawl spaces which requires kneeling and crouching


• Ability to hear verbal commands and warnings


• Ability to work with chemicals using appropriate protections

DISCLAIMER

This description indicates the general nature and level of the qualifications and duties required of employees in this job classification, as well as the essential functions a person must be able to perform to do this job. It is not designed to be a comprehensive inventory of all duties and qualifications required of employees assigned to this job. Sunrun Inc. and its subsidiaries are equal opportunity employers and make employment decisions on the basis of merit and business need. We hire without consideration to race, color, religion, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Sunrun Inc. (Nasdaq: RUN) is the nation’s leading home solar, battery storage, and energy services company. We believe in the power of solar energy to make a real difference in our world. Together, we can tackle the challenges ahead, knowing that every step towards clean energy counts.

Perks & Benefits

• Medical/Dental/Vision Insurance


• Life Insurance


• Disability Insurance


• 401k Plan + Company Match


• Stock Purchase Plan


• Paid Vacations/Holidays


• Paid Baby Bonding Leave


• Employee Discounts


• PowerU - 100% Funded Education Programs


• Employee Donation Matching


• Volunteer Hour Rewards

Learn more at https://sunrun.gobenefits.net/

Starting salary/wage for this opportunity: $23.99 to $31.99. Compensation decisions will not be based on a candidate's salary history. Please speak with your recruiter to learn more. You can learn more here.

Perks & Benefits Medical/Dental/Vision Insurance Life Insurance Disability Insurance 401k Plan + Company Match Stock Purchase Plan Paid Vacations/Holidays Paid Baby Bonding Leave Employee Discounts PowerU - 100% Funded Education Programs Employee Donation Matching Volunteer Hour Rewards

Learn more at https://sunrun.gobenefits.net/