Sr. Field Performance Technician (Talent Pool, Future)

Sunrun Installation Services Inc.

Hawaii

On-site

USD 39,000 - 52,000

Full time

14 days+

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Benefits offered by this job

Medical/Dental/Vision Insurance

Life Insurance

Disability Insurance

401k Plan + Company Match

Stock Purchase Plan

Paid Vacations/Holidays

Paid Baby Bonding Leave

Employee Discounts

Funded Education Programs

Employee Donation Matching

Volunteer Hour Rewards

Job summary

Sunrun Installation Services Inc. is looking for a Field Performance Technician in Hawaii to manage the scheduling and execution of service and warranty tasks.

The ideal candidate will have 1-3 years of field experience, preferably in solar, and will be responsible for training and developing the team while ensuring high standards of customer service. Join a dynamic culture that prioritizes employee growth and safety, contributing to a company that leads in clean energy solutions.

Qualifications

At least 1 year of experience in field construction or solar.
Clean driving record and valid driver's license required.
Ability to work independently and in a team.

Responsibilities

Manage scheduling and completion of service and warranty work.
Support training for new field service technicians.
Lead meetings to align the field service team.

Skills

Customer service

Electrical/PV installation knowledge

Team collaboration

Problem-solving

Safety compliance

Time management

Education

High School diploma

1-3 years field experience

PV design or electrical experience

Job description

Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It's why we've become the #1 home solar and battery company in America. Today, we're on a mission to change the way the world interacts with energy, and we're building a company and brand that puts power at the center of life. And we're doing it by designing a dynamic culture where employee development, well-being, and safety come first. We're unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle - from sale through installation and beyond - so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with. This is an evergreen job posting created to build candidate interest in preparation for when this position receives budget approval.

Overview

The Field Performance Technicians are responsible for the management, scheduling, and completion of all service and warranty related work. The Field Service / Field Performance Technician must have the ability to work both independently and as a member of the Performance O&M team. This position will interact closely with the customers, Branch Manager, the Senior Electrical Foreman, Construction Supervisor and the centralized scheduling Field Service Team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Organize, lead, and maintain the warranty and service schedule.
Work with the Electrical Foreman, Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects as needed
Assist with training and development for Field Service Technicians and Field Communications Technicians.
Lead regular meetings to align and train the local field service team on best practices
Support the on-boarding and training of new members of the field performance team
Regularly exceed defined goals for field performance key performance indicators including but not limited to turnaround time, experience rating and average dispatches completed
Assist with other tasks including inspections and site audits when assigned

EDUCATION AND EXPERIENCE

1 - 3 years of previous field construction or solar experience required
PV design or PV electrical experience is preferred
High School diploma is required

LICENSE AND CERTIFICATION REQUIREMENTS (include where appropriate)

Must maintain a clean driving record with the ability to pass a driving background check.
Must be 21 years of age and possess a valid driver's license.
Valid state or local Electrical Journeyman certification or license preferred.
Depending on state requirements an Electrical Journeyman certification or license may be required

SKILLS AND COMPETENCIES

Knowledge of the NEC and applicable codes and standards Must be a motivated team player, looking to succeed Proven track record of excellent customer service Excellent verbal and written communication skills Excellent organizational and time management skills Strong computer skills Electrical/PV Installation Knowledge: Working knowledge of current NEC codes. Ability to interpret single line drawings and PV systems from roof to meter. Demonstrates knowledge of electrical principles as it pertains to solar interconnection/tie-in and code and how PV systems operate. Understands interconnection activities. Understands basic construction principles. Safety: Adheres to company safety policies and procedures including ability to identify and report safety hazards, and the ability to encourage others to work safely Customer Service: Ability to establish rapport, build relationships and loyalty with external and internal customers and coworkers, and remains tactful when communicating Results Driven: Proven ability to meet deadlines and key metrics. Works independently, as a team player, and drives results in a fast paced, team based environment. Must be willing to assist teammates and build strong relationships to achieve company and department goals Problem Solving: Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner. Exercises good judgment. Takes ownership of issues or questions and will elevate problems to the appropriate persons and follow up accordingly with the customer. Knows when to involve supervisors

PHYSICAL DEMANDS

Ability to transport materials and equipment to complete assigned job tasks (up to 50 pounds frequently and up to 100 pounds with assistance) Ability to work on rooftops with various angles and surfaces which requires frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance Ability to climb ladders Ability to work in outdoor weather conditions including but not limited to: excessive noise, extreme heat, extreme cold, wet environment, and humidity Ability to frequently utilize hand functions requiring fine motor skills, including but not limited to: fine manipulation, grasping, and pinching Ability to work within the safe range of equipment such as ladders, fall protection harnesses and other personal protective equipment Ability to work and maintain balance on roofs and other areas of height Ability to work in the sun and possibly low light conditions Ability to walk over rafters, roof tiles, and roof shingles without damage Ability to distinguish colors such as red, black, yellow, white, green Ability to work in confined spaces such as attics, basements, and crawl spaces which requires kneeling and crouching Ability to hear verbal commands and warnings Ability to work with chemicals using appropriate protections

DISCLAIMER

This description indicates the general nature and level of the qualifications and duties required of employees in this job classification, as well as the essential functions a person must be able to perform to do this job. It is not designed to be a comprehensive inventory of all duties and qualifications required of employees assigned to this job. Sunrun Inc. and its subsidiaries are equal opportunity employers and make employment decisions on the basis of merit and business need. We hire without consideration to race, color, religion, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.

Starting salary/wage for this opportunity: $28.20 to $37.60

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO | Sunrun Sunrun Inc. (Nasdaq: RUN) is the nation's leading home solar, battery storage, and energy services company. We believe in the power of solar energy to make a real difference in our world. Together, we can tackle the challenges ahead, knowing that every step towards clean energy counts. Join us on this journey towards a more sustainable tomorrow.

Perks & Benefits