Field Ops Support Specialist

Avari Management; Truckee (CA); On-site; USD 33,000 - 35,000; Full time

Benefits offered by this job

Bonus Eligible

Job summary

Avari Management is seeking a Field Operations Support Specialist in Truckee, CA to provide hands-on service across maintenance, housekeeping, supplies, and property readiness. You will own service tickets from start to finish, document outcomes, and coordinate with Property Managers, Guest Services, and third-party vendors to keep homes guest-ready and compliant.

Ideal candidates have a High school diploma, 1+ year in field operations or hospitality, and are comfortable with mobile apps and

Qualifications

• High school diploma or equivalent required.
• 1+ years of experience in field operations, maintenance, housekeeping, logistics, or hospitality preferred.
• Comfortable working from mobile apps, ticketing systems, and property management software.
• Detail-oriented with a strong commitment to documentation and follow-through.
• Physically able to lift up to 50 lbs and perform field-based tasks.
• Reliable transportation and valid driver’s license.
• Flexible schedule including weekends, holidays, and on-call support as needed.

Responsibilities

• Own assigned service tickets from dispatch through completion, ensuring timely resolution, accurate status updates and clear documentation.
• Perform on-site troubleshooting, inspections, and follow-up to verify quality and closure.
• Escalate issues appropriately and communicate progress to internal stakeholders.
• Conduct pre-arrival and routine property inspections to ensure homes meet brand and quality standards.
• Support maintenance and housekeeping operations through light tasks, quality checks and delivery of supplies.
• Track and manage field inventory and coordinate deliveries with vendors and internal teams.
• Coordinate with cross-functional teams to ensure work orders are completed on time.
• Maintain accurate records in field operations software including photos, inspection results, inventory usage and vendor activity.
• Provide cross-coverage across markets or teams as needed.
• Other duties as assigned.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Field Ops Support Specialist

Field Support Full Time Truckee, CA, US

2 days ago Requisition ID: 1246

Salary Range: $24.00 To $25.33 Hourly

Job Title:Field Operations Support Specialist

Location: Truckee, CA

Compensation:$24.00-$25.33 | Bonus Eligible

Work Type: Full-Time / Part -Time / Seasonal { duration season}

Shift: Short-term vacation rental industry; schedules vary; availability to work weekdays, weekends, occasional long hours, and holidays as needed.

Avari was built to raise the standard of vacation rental management, and we're looking for people who want to help build what's next. Join a growing organization where your ideas matter; your work has an impact, and you could grow alongside the business. Avari Management manages 5,400 properties across 24 markets throughout the East and West Coast. The company is a year into standing itself up after carving out from a national operator. The Property Manager owns the end-to-end homeowner experience for their assigned portfolio. This role serves as the single point of accountability for property performance, homeowner satisfaction, and operational execution.

The Field Operations Support Specialist provides hands-on service and operational support across maintenance, housekeeping, supplies, and property readiness. This role serves as a critical execution arm for Field Operations, owning assigned service tickets from start to finish and ensuring timely resolution, clear documentation, and high-quality standards across the property portfolio. This position works extensively within our field operations software, is accountable for closing work orders with detailed notes, and partners cross-functionally with Property Managers, Onboarding, Revenue, Guest Services, and third-party vendors to keep homes guest-ready and operationally sound.

Core Responsibilities

Ticket & Work Order Execution

• Own assigned service tickets from dispatch through completion, ensuring:
  • Timely resolution
  • Accurate status updates
  • Clear, detailed documentation in the field operations system
• Perform on-site troubleshooting, inspections, and follow-up to verify quality and closure
• Escalate issues appropriately and communicate progress to internal stakeholders

Property Readiness & Field Support

• Conduct pre-arrival and routine property inspections to ensure homes meet brand and quality standards as assigned

Support maintenance and housekeeping operations through:

• Light maintenance tasks
• Quality assurance checks
• Deliver and install supplies, amenities, linens, and equipment as needed

Inventory & Logistics

• Track and manage field inventory (linens, amenities, supplies, equipment) as needed
• Support restocking, transfers, and organization of storage locations as needed
• Coordinate deliveries and returns with vendors and internal teams

Cross-Functional Coordination

• Partner closely with:
  • Logistics Coordinators and Logistics Managers on tickets and resolutions
  • Property Managers on property needs and priorities
  • Guest Services on in-stay issues requiring ticket resolution
  • Onboarding on new home readiness
  • Revenue and Marketing on photo readiness and listing standards
  • Coordinate with third-party vendors to ensure work orders are completed to standard and on time (in coordination with the assigned Property Manager)

Documentation & Systems

• Maintain accurate records in field operations software, including:
  • Work performed
  • Photos and inspection results
  • Inventory usage
  • Vendor activity
  • Follow established SLAs and escalation protocols

General Support

• Support seasonal surges, emergency response, and special projects
• Provide cross-coverage across markets or teams as needed
• Other duties as assigned

Skills & Qualifications

• High school diploma or equivalent required
• 1+ years of experience in field operations, maintenance, housekeeping, logistics, or
• hospitality preferred
• Strong organizational skills and ability to manage multiple tickets and priorities
• Comfortable working from mobile apps, ticketing systems, and property management
• software
• Detail-oriented with a strong commitment to documentation and follow-through
• Physically able to lift up to 50 lbs and perform field-based tasks
• Reliable transportation and valid driver’s license
• Flexible schedule including weekends, holidays, and on-call support as needed
• Professional, service-oriented, and able to work independently while collaborating across teams

Workplace Environment & Physical Requirements

• Ability to work in properties requiring walking, climbing stairs, and physical assessment
• Ability to move freely and lift up to fifty (50) pounds without assistance.
• Valid driver’s license and reliable transportation and ability to conduct in-market property
• visits regularly.
• Available for evening/weekend inspections, calls, or property emergencies
• Primarily market-based role with combination of office and field work

Why Join Avari?

• Inclusive and collaborative culture
• One-team approach across Field and Support Teams
• Opportunity to grow, learn, and make an impact
• Cross-functional exposure across Operations, Property Management, Guest Services, Maintenance, Housekeeping, Sales, and Support
• Opportunity to contribute ideas and help shape processes as Avari continues to grow

Benefits Eligibility: Full-time employees regularly scheduled to work at least 30 hours per week are eligible for Avari benefit programs unless otherwise stated.

Connect & Learn About Avari: Discover our properties, destinations, and the hospitality experience we're building.

Avari Management is an Equal Opportunity Employer committed to a diverse and inclusive workplace. All employment decisions are based on business needs, job requirements, and qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other status protected by law.

Avari Management provides reasonable accommodation for qualified individuals with disabilities in the application process. To request an accommodation, contact [e-mail] .