Field Operations Technician

Crown Castle; Edison (NJ); On-site; USD 60,000 - 80,000; Full time

Job summary

Crown Castle is hiring a Field Operations Technician to support high-speed fiber optic installations in Edison, NJ. The role involves troubleshooting, maintaining telecommunications equipment, and ensuring service delivery. Ideal candidates have a mix of experience in telecommunications and are equipped with problem-solving skills to thrive in a dynamic environment.

Benefits

Health insurance

401(k) plan

Paid time off

Qualifications

• Two or more years of experience in telecommunications equipment installation.
• Working knowledge of SONET and Ethernet networks.
• Ability to complete both hardware and software updates.

Responsibilities

• Install and maintain high-speed fiber optic transmission equipment.
• Conduct testing of network equipment according to specifications.
• Participate in on-call rotation and respond to customer troubles.

Skills

Problem-solving

Organizational skills

Communication skills

Self-motivated

Education

High school diploma or equivalent

Associate degree or equivalent work experience preferred

CCNA Certification

Tools

Telecommunications test equipment

Microsoft Office

Job description

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Position Title: Field Operations Technician (T3)

Company Summary

Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the New York Stock Exchange (CCI), is part of the S&P 500 and is one of the largest Real Estate Investment Trusts in the US.

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.

Role

Install, provision, test, troubleshoot, splice and maintain high-speed fiber optic transmission equipment and telecommunications circuits supporting service delivery. Perform and assist with the maintenance and configuration of all core technologies deployed.

Responsibilities

• Install, Turn–up, Test and Provision SONET, WDM and Ethernet equipment in an optical fiber network adhering to engineered design.
• Conduct and validate all testing of network equipment to ensure adherence to all Crown Castle Fiber procedures and equipment manufacturer’s specifications.
• Work with the Network Operations Center for final acceptance and testing of all newly installed equipment and rings. Tests to include validation of all provisioning, all alarm monitoring to the NMS (Network Management System), network switch protection, etc.
• Work with Fiber Optic, SONET, Ethernet and SDH related test equipment including OTDR, PMD, Optical Spectrum Analyzer, BER Test Sets, Sniffers.
• Perform site survey of remote locations to ensure quality installation of all racks, equipment power plants, fiber cable, etc. Report any and all defects to the Operations Manager and /or OSP Project Engineer.
• Label and tag all equipment and cabling according to Network Engineering Diagrams.
• Perform advanced analysis and troubleshooting of problems / issues while assisting the NOC/customer.
• Participate in on-call rotation schedule for nights and weekends.
• Perform other duties and responsibilities as required and assigned.
• Perform both hardware and software updates and/or changes to remote site equipment as necessary.
• Complete and maintain electronic records of work completed on various assignments.
• Interface with customers and carriers in support of service delivery and assurance.
• Work independently for extended periods of time.
• Respond to Customer Troubles on 24-hour basis.
• Work closely with the NOC, Sales, Engineering, and customers.
  
  

Education/Certifications

• High school diploma or equivalent
• Associate degree or equivalent work experience preferred
• Valid Driver’s license required
• CCNA Certification (or equivalent) a plus
  
  

Experience/Minimum Requirements

• Two (2)+ years of experience performing installation and maintenance of telecommunications equipment
• Working knowledge of SONET networks and hardware, WDM networks and hardware, Ethernet – 10/100/1000BaseT networks and hardware
• Testing and delivering high speed telecommunications services
• Operating variety of telecommunications test equipment
  
  

Other Skills/Abilities

• Computer skills using Microsoft Office and ability to quickly learn a variety of new tracking and software programs
• Excellent organizational/administrative skills
• Self-motivated team player
• Excellent problem-solving ability
• Solid written and verbal communications skills.
• Work well in an unstructured environment.
• Ability to thrive in a dynamic problem-solving environment
• Ability to multi-task in a fast-paced environment
• Customer service orientation with a strong problem-solving approach
• Strong communication skills
• Basic telecommunications experience/knowledge preferred
  
  

Organizational Relationship

Reports to: Manager Field Operations

Title(s) of direct reports (if applicable): N/A

Working Conditions Works in the Public right of way, exposure to extreme weather, radio frequency, general public. Physical demands of lifting up to 75 pounds, stooping, and climbing ladders. Available to work after hours, weekends, Holidays and On-Call Duty as conditions require. This position will be swing shift hours and possibly weekends.

May be required to travel and be away from home location, for extended periods of time.

Compensation

The pay range offered for this position is $24.18-$33.22 per hour. A candidate’s offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives. Employees (and their families) are eligible for medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan. Employees will also receive a minimum of 18 days of paid time off each year and 12 paid holidays throughout the calendar year.

If you are interested in joining our team, please visit the Crown Castle careers site (crowncastle.com/careers) to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.

Additional Information

Works in field with exposure to RF emissions, construction materials, noise, and wastes. Physical demands of lifting, stooping, standing for extended periods, getting in/out of misc. equipment, and climbing ladders in adverse weather and heat.

A Valid driver’s license is a bona fide job requirement to drive and operate a Crown Castle vehicle in this position. Subject to local and state eligibility, a pre-employment background check with MVR will be conducted to evaluate a candidate’s safety record and eligibility to drive for a job

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Telecommunications and Wireless Services

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