Field Operations Team Lead

Leidos; Washington (District of Columbia); On-site; USD 92,000 - 167,000; Full time

Job summary

Leidos is seeking an experienced Field Operations Team Lead to support the AFNCR IT Services program across JBAB and surrounding sites in the National Capital Region. You will manage IT operations, maintenance planning, and engineering efforts in a fast-paced, mission-critical environment with over 3,000 users.

You will lead a team of eight IT professionals, drive standard operating procedures, and ensure service levels while coordinating with AFNCR stakeholders and customer offices.

Qualifications

• Bachelor’s degree or higher with 8+ years in IT operations or IT management.
• Experience overseeing multiple IT support teams delivering services.
• DoD 8140 certification and active DoD Secret clearance.

Responsibilities

• Oversee teams delivering core IT functions: desktop support, device management, mobile devices, and asset fulfillment.
• Lead a team of eight IT professionals and ensure program service levels are met.
• Diagnose and restore issues across desktops, laptops, networks, and printers using standard tools.
• Submit incidents via Remedy and ServiceNow; escalate to Operations Manager as needed.
• Manage security for classified assets, including movement, storage, inventory, and training.
• Track timelines for network connections and audit ticket notes for program requirements.
• Develop SOPs for tech refresh, routine support, and desktop support processes.
• Coordinate with broader program teams and brief the customer on timelines, deliveries, and assets.

Skills

IT team leadership

DoD 8140 certification

DoD Secret clearance

IT operations

Education

Bachelor’s Degree

Master’s degree

Job description

Leidos is seeking an experienced Field Operations Team Lead to join our Digital Modernization Group in support of the AFNCR ITS mission at Joint Base Anacostia-Bolling (JBAB). This position supports high-visibility national defense operations and key stakeholders, including Air Force District of Washington (AFDW) and Headquarters Air Force (HAF). Unleash Your Potential At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer’s success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. If this sounds like an environment where you can thrive, keep reading!

The AFNCR IT Services program provides support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), Office of the Secretary of Defense (OSD), Joint Chiefs of Staff, and other Air Force activities within the AFNCR, missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB), and other locations, leased spaces, and alternate sites. The major support areas required are IT Operations and Maintenance; Plans, Projects, and Engineering (PP&E); and National Military Command Center (NMCC). The senior leaders and national defense missions that are supported require that the AFNCR operations never fail, resulting in a fast-paced, challenging, but also rewarding environment.

Summary: You’ll play a vital role in supporting IT operations, maintenance, planning, and engineering across a dynamic and fast-paced mission-critical environment covering the Pentagon, Joint Base Andrews, JBAB, and alternate locations within a 300-mile radius of the National Capital Region (NCR).

The Challenge: Oversee teams responsible for executing core IT functions, including desktop support, technology refresh initiatives, mobile device management, and routine device fulfillment in support of a user base exceeding 3,000 personnel. Guide a team of eight IT professionals, fostering a culture of excellence in customer service while ensuring program service levels are met. Apply proven troubleshooting techniques to diagnose and restore functionality for desktops, laptops, network services, and printers in a live production environment. Be familiar with remote support tools such as Remote Desktop and BEL Manage. Submit incidents and service requests using Remedy and ServiceNow. Escalate unresolved issues to the Operations Manager and Site Lead for further resolution. Act independently on complex assignments and collaborate with other IT professionals as needed. Manage a rigorous security process for classified assets across the field ops team including classified asset movement, storage, inventory, destruction and team training. Ability to communicate inventory levels and assets that are required to fill tickets for program level prioritization of assets. Track and coordinate desktops and laptops timelines for connection to the network. Audit tickets for all field ops queues for completion of ticket notes in alignment with program requirements and perform training for the team for shortcomings. Drive the creation of standard operating procedures for tech refresh, routine requirements, and desktop support. Interface with broader program teams for support and escalation as needed. Coordinate large office standups as a primary field operations interface with the customer on timelines, deliveries, assets counts, and install expectations.

What Sets You Apart

• Bachelor’s Degree and 8+ years of prior relevant experience or Masters with 6+ years of prior relevant experience.
• Demonstrated experience overseeing multiple teams delivering IT support services.
• Proven ability to manage programs effectively and deliver accurate, timely reports to leadership, supporting informed decision-making and mission success.
• Must hold a current DoD 8140 certification (e.g., Security+ CE or higher).
• Active DoD Secret security clearance (or higher).
• Experience supporting U.S. Government and/or DoD customers.
• Strong troubleshooting skills and a proactive, self-starting mindset.

You Might Also Have

• Military experience, particularly in supporting senior military leaders.
• Master’s degree in IT or a related field.

If you’re looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We’re not hiring followers. We’re recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We’re already at step 30 — and moving faster than anyone else dares.

Original Posting

October 21, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range

Pay Range $92,300.00 - $166,850.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $17.2 billion for the fiscal year ended January 2, 2026. For more information, visit www.Leidos.com.

Pay and Benefits Pay and benefits are fundamental to any career decision. That’s why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [e-mail].

Commitment and Diversity All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.