Field Operations Supervisor - Mobile Patrol

Securitas Security Services USA, Inc.; Wilmington (MA); On-site; USD 32,000 - 41,000; Full time

Job summary

Securitas USA in Wilmington, MA is seeking a Field Operations Supervisor to oversee overnight Mobile Patrol operations across multiple client locations. This hands-on leadership role coordinates officers, responds to incidents, and ensures patrols are completed on time.

You will monitor patrol routes, reallocate resources as needed, and use TrackTik and GPS to verify tours and reports. This full-time overnight position requires strong communication, vigilance, and the ability to balance field

Qualifications

• Experience supervising overnight security teams.
• Ability to coordinate across multiple client locations.
• Strong attention to detail and safety accountability.

Responsibilities

• Supervise Mobile Patrol Officers conducting security tours and site inspections across multiple client locations.
• Monitor officer locations and tour progress throughout the shift.
• Coordinate route order and timing to ensure required patrols are completed within scheduled windows.
• Re‑route or reassign officers when call‑outs, urgent requests, or site issues affect coverage.
• Respond to alarms, access issues, suspicious activity, property damage, and other incidents identified during patrols.
• Coordinate with local law enforcement when incidents require a joint response.
• Maintain regular communication with officers for check‑ins, direction, and safety accountability.
• Review digital tour and incident reports for accuracy and completeness.
• Follow up on missed, late, or incomplete patrols and address recurring issues.
• Monitor patrol vehicle condition, mileage, and safe operation.
• Escalate significant incidents and operational concerns to branch or client leadership as appropriate.

Skills

Leadership

Field supervision

Communication

Incident response

Multi-site coordination

Tools

TrackTik

GPS

Security reporting software

Job description

Pay: $26.50/hourly

Location: Wilmington, MA

Employment Type: Full-Time

Schedule: Tuesday–Saturday, 11:00 PM–7:00 AM — 40 hours/week

Securitas is hiring a Field Operations Supervisor to oversee overnight Mobile Patrol operations across multiple client locations. This is a hands‑on field leadership position for someone who can coordinate officers across active patrol routes, respond to changing priorities, and make sure scheduled security tours are completed accurately and on time.

The Field Operations Supervisor maintains visibility over Mobile Patrol activity throughout the shift, supports officers in the field, responds to incidents and coverage issues, and helps ensure consistent service across assigned client locations.

What You'll Do

• Supervise Mobile Patrol Officers conducting security tours and site inspections across multiple client locations
• Monitor officer locations and tour progress throughout the shift
• Coordinate route order and timing to ensure required patrols are completed within scheduled windows
• Re‑route or reassign officers when call‑outs, urgent requests, or site issues affect coverage
• Respond to alarms, access issues, suspicious activity, property damage, and other incidents identified during patrols
• Coordinate with local law enforcement when incidents require a joint response
• Maintain regular communication with officers for check‑ins, direction, and safety accountability
• Review digital tour and incident reports for accuracy and completeness
• Follow up on missed, late, or incomplete patrols and address recurring issues
• Monitor patrol vehicle condition, mileage, and safe operation
• Escalate significant incidents and operational concerns to branch or client leadership as appropriate

Systems & Mobile Patrol Administration

This position also supports the systems that keep Mobile Patrol operations running effectively. Responsibilities may include:

• Using TrackTik to monitor checkpoint tours, live GPS activity, incidents, and reporting
• Assisting with the setup and maintenance of site patrol tours
• Programming and replacing NFC checkpoint tags, barcodes, and QR checkpoints
• Configuring tour timing, checkpoint requirements, exception questions, and photo requirements
• Troubleshooting damaged or missing checkpoint equipment

What We’re Looking For

• Strong leadership, communication, and decision‑making skills
• Ability to manage multiple priorities and make adjustments throughout an active overnight shift
• Comfortable supervising employees who are working independently across multiple locations
• Strong attention to detail and follow‑through
• Ability to review reports and identify missed or incomplete work
• Comfortable using GPS, mobile technology, and electronic security reporting systems
• Ability to respond calmly and appropriately to incidents and changing operational needs
• Experience with TrackTik or similar security management software is preferred
• Previous security, field supervision, mobile patrol, or operations experience is preferred

This role requires someone who can balance field supervision, problem‑solving, accountability, and client service while keeping a geographically dispersed Mobile Patrol operation on track.

Occasional availability by phone or text outside scheduled shift hours may be required for urgent operational matters.

Make an Impact at Securitas USA

Securitas USA employees come from all walks of life, bringing a variety of skills, experiences, and perspectives. United by a shared purpose, we help make the world a safer place. We provide security services to meet the unique needs of our clients to help safeguard their people and assets.

At Securitas USA, our core values are the foundation of everything we do. Represented by the three red dots in our logo, Integrity, Vigilance, and Helpfulness guide how we serve our clients, support our colleagues, and engage with our communities.

Integrity

We act with honesty, accountability, and professionalism in everything we do, and we foster a culture where transparency, respect, and ethical behavior are expected.

Vigilance

We stay alert, aware, and attentive to our surroundings. Through observing and reporting, our employees help identify potential risks and respond to situations that may impact safety and security.

Helpfulness

We are approachable and service‑oriented, whether assisting a client, colleague, or member of the community.

Securitas USA is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

Reasonable Accommodation: Securitas USA is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Securitas USA will take steps to assure the people with disabilities are provided with reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [e-mail].