Field Operations Specialist

Progress Residential; Nashville (TN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive Compensation

Comprehensive Benefits Package

Generous Time Off

Ongoing Learning and Development

Culture that Celebrates You

Job summary

Progress Residential is seeking a Field Operations Specialist to ensure Progress homes are secure and ready to rent. You will walk vacant homes, perform inspections, and re-key prior to move-in, with basic maintenance like changing batteries, bulbs, filters, and winterization.

You’ll prepare homes for move-in, manage keys and garage remotes, submit service requests, and contribute to asset presentation and security. Strong time management and independent work are essential.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year experience in property management or maintenance/inspections.
• Must have reliable transportation and a valid driver's license with clean driving record.
• Property maintenance and repair skills preferred.
• Customer service experience is preferred.
• Comfortable with technology; Salesforce and Yardi knowledge a plus.
• Able to drive safely and follow fleet driving policies.
• Ability to prioritize workload in a fast-paced environment.
• Ability to work without direct supervision and complete tasks on schedule.

Responsibilities

• Walks assigned homes to ensure vacant on-market homes are move-in ready.
• Conducts quality control, move-in inspections, home curation, and cataloging.
• Performs basic maintenance such as changing batteries, bulbs, filters, and winterization.
• Prepares homes for move-in by identifying issues, re-keying, and managing keys.
• Submits vacant service requests as needed.
• Performs light cleaning to ensure asset shows well.
• Verifies utilities are connected and may meet vendors at homes.
• Ensures Smart Home systems are operational and follows policy.
• Installs/removes portable self-show lockboxes as applicable.
• Inspects homes for scam activity and verifies marketing materials.
• Performs occupancy checks on eviction homes, takes photos, shares status.
• Posts notices and communicates status with photos.
• Attends eviction lockouts as needed.
• Follows fleet vehicle maintenance; keeps vehicle/workspace organized.
• May handle administrative functions in customer service.

Skills

Property maintenance

Customer service

Technology proficiency

Driver responsibilities

Education

High School Diploma or GED

Tools

Salesforce

Yardi

Job description

Your career has a home here.

Ready to make an impact with a dynamic, forward-thinking company?

As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents – and an empowering, people-first culture for our team members. That’s why, for two years in a row, our employees have voted Progress a certified Great Place to Work®.

Why join Progress?

As the demand for professionally managed rental homes continues to grow, so do the opportunities at Progress. We’re looking for passionate professionals who are ready to grow with us, make a difference and be part of something meaningful.

Position Summary:

The Field Operations Specialist (FOS) is a field role that ensures Progress homes are secure and in a marketable leasing condition. The FOS is responsible for walking vacant homes, performing home inspections, and re-keying homes prior to resident move-in. They ensure that vacant Progress homes are ready to rent. This role requires basic maintenance and repair skills, such as the ability to change smoke detector batteries, light bulbs and filters or winterization of homes.

Essential Functions:

• Walks assigned homes to ensure that vacant on-market homes are move-in ready.

• Conducts quality control, move-in inspections, home curation, and cataloging.

• Demonstrates basic maintenance and repair skills such as minor repairs to home (changing smoke detector batteries, light bulbs, filters, winterization, etc.)

• Prepares home for scheduled move-in by identifying any issues, removing signage, re-keying and managing keys, reprograming garage remotes, etc.

• Submits vacant service requests, as needed.

• Performs light cleans to ensure asset shows well and is prepared for new resident, such as sweeping, wiping surfaces, trash removal, etc., as applicable.

• Verifies utilities are connected which may include meeting utility vendors at homes to allow access.

• Ensures Smart Home systems are operational and follows Lock and Security Device Policy.

• Installs/Removes portable self-show lockboxes, as applicable.

• Inspects homes for scam activity and ensures marketing home materials are present, to include fraud signs.

• Performs occupancy checks, as needed, on eviction homes or those suspected of skip or trespasser; to include taking photos and communicating home status to applicable team members.

• Posts notices on home and communicates status with photos to applicable team members.

• Appears at eviction lockouts, as needed.

• Follows Fleet vehicle maintenance schedule, keep an organized and clean vehicle/workspace, and manage Fleet inventory within company guidelines.

• May also be responsible for administrative functions in customer service.

Qualifications:

• High School Diploma or GED required.

• Minimum of 1 year experience in either property management or a maintenance/inspections related field.

• Must have reliable transportation.

• Property maintenance and repair skillset preferred.

• Experience in customer service preferred.

• Comfortable with Technology (Salesforce and Yardi knowledge a plus).

• Valid driver’s license and clean driving record required.

• Always maintain valid auto insurance.

• Willingness to drive safely and follow the company’s fleet driving policies.

• Capability to prioritize workload in a fast-paced work environment.

• Ability to work without direct supervision, adhere to the provided schedule, and efficiently complete all assigned tasks within the designated timeframe.

Physical Demands:

• Standing, walking, and/or sitting for extended periods of time

• Moderate climbing, reaching, and use of fingers

• Moderate stooping, kneeling, crawling, pushing, pulling, lifting, talking, and hearing

• Sustains substantially recurring movement to fingers, hands, wrists, legs, and feet

• Ability to judge distances and spatial relationships

• Ability to identify and distinguish color

• Ability to distinguish the differences or similarities in odors

• Ability to lift and/or move 50 pounds or more

• Ability to use standard maintenance equipment

What you can expect from us:

• Competitive Compensation - Including performance-based bonuses that reward your contributions.

• Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.

• Generous Time Off – Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.

• Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.

• A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.

This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.

Employment with Progress Residential is conditional on a satisfactory background and drug screen.

Progress Residential is a proud Equal Opportunity employer, m/f/d/v.