Field Operations Specialist

Progress Residential PM Holdings, LLC; Jacksonville (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Bonuses

Medical benefits

401(k) with company match

Paid holidays

Floating holiday

PTO

Training & development

Job summary

Progress Residential is seeking a Field Operations Specialist to ensure vacant homes are secure and ready to rent. You’ll walk properties, perform inspections, re-key before move-in, and help prepare homes for leasing.

The role requires reliability, basic maintenance skills, a driver’s license, and the ability to work independently in a fast-paced environment. Join a nationwide leader in single-family rental homes.

Qualifications

• High School Diploma or GED required.
• Minimum of 1 year experience in property management or a maintenance/inspections related field.
• Must have reliable transportation.
• Property maintenance and repair skillset preferred.
• Experience in customer service preferred.
• Comfortable with technology; Salesforce and Yardi knowledge a plus.
• Valid driver’s license and clean driving record required.

Responsibilities

• Walks assigned homes to ensure vacant on-market homes are move-in ready.
• Conducts quality control, move-in inspections, home curation, and cataloging.
• Performs light maintenance tasks such as changing batteries, bulbs, filters, etc.
• Prepares home for move-in by identifying issues, re-keying, and managing keys.
• Submits vacant service requests as needed.
• Performs light cleaning to make assets presentable for new residents.
• Verifies utilities are connected and may meet utility vendors at homes.
• Ensures Smart Home systems are operational and follows policy.
• Installs/removes portable lockboxes as applicable.
• Inspects homes for scam activity and ensures marketing materials are present.
• Performs occupancy checks and communicates status with photos.
• Posts notices on homes and shares updates with photos.
• Attends eviction lockouts as needed.
• Keeps company fleet vehicle organized and maintained.
• May handle administrative customer service tasks.

Skills

Customer service

Problem solving

Tech-savvy

Education

High School Diploma or GED

Tools

Salesforce

Yardi

Job description

Your career has a home here. Ready to make an impact with a dynamic, forward-thinking company? As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents – and an empowering, people-first culture for our team members. That’s why, for two years in a row, our employees have voted Progress a certified Great Place to Work®.

We’re looking for passionate professionals who are ready to grow with us, make a difference and be part of something meaningful.

Position Summary

The Field Operations Specialist (FOS) is a field role that ensures Progress homes are secure and in a marketable leasing condition. The FOS is responsible for walking vacant homes, performing home inspections, and re-keying homes prior to resident move-in. They ensure that vacant Progress homes are ready to rent.

Essential Functions

• Walks assigned homes to ensure that vacant on-market homes are move-in ready.
• Conducts quality control, move-in inspections, home curation, and cataloging.
• Demonstrates basic maintenance and repair skills such as minor repairs to home (changing smoke detector batteries, light bulbs, filters, winterization, etc.)
• Prepares home for scheduled move-in by identifying any issues, removing signage, re-keying and managing keys, reprograming garage remotes, etc.
• Submits vacant service requests, as needed.
• Perform light cleans to ensure asset shows well and is prepared for new resident, such as sweeping, wiping surfaces, trash removal, etc., as applicable.
• Verifies utilities are connected which may include meeting utility vendors at homes to allow access.
• Ensures Smart Home systems are operational and follows Lock and Security Device Policy.
• Installs/Removes portable self-show lockboxes, as applicable.
• Inspects homes for scam activity and ensures marketing home materials are present, to include fraud signs.
• Performs occupancy checks, as needed, on eviction homes or those suspected of skip or trespasser; to include taking photos and communicating home status to applicable team members.
• Posts notices on home and communicates status with photos to applicable team members.
• Appears at eviction lockouts, as needed.
• Follows Fleet vehicle maintenance schedule, keep an organized and clean vehicle/workspace , and manage Fleet inventory within company guidelines.
• May also be responsible for administrative functions in customer service.

Qualifications

• High School Diploma or GED required.
• Minimum of 1 year experience in either property management or a maintenance/inspections related field.
• Must have reliable transportation.
• Property maintenance and repair skillset preferred.
• Experience in customer service preferred.
• Comfortable with Technology (Salesforce and Yardi knowledge a plus).
• Valid driver’s license and clean driving record required.
• Always maintain valid auto insurance.
• Willingness to drive safely and follow the company’s fleet driving policies.
• Capability to prioritize workload in a fast-paced work environment.
• Ability to work without direct supervision, adhere to the provided schedule, and efficiently complete all assigned tasks within the designated timeframe.

Physical Demands

• Standing, walking, and/or sitting for extended periods of time
• Moderate climbing, reaching, and use of fingers
• Moderate stooping, kneeling, crawling, pushing, pulling, lifting, talking, and hearing
• Sustains substantially recurring movement to fingers, hands, wrists, legs, and feetAbility to judge distances and spatial relationships
• Ability to identify and distinguish color
• Ability to distinguish the differences or similarities in odors
• Ability to lift and/or move 50 pounds or more
• Ability to use standard maintenance equipment

What you can expect from us

• Competitive Compensation - Including performance-based bonuses that reward your contributions.
• Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.
• Generous Time Off – Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.
• Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.
• A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.

Employment with Progress Residential is conditional on a satisfactory background and drug screen.

Progress Residential is a proud Equal Opportunity employer, m/f/d/v.

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Progress Residential is one of the nation’s largest providers of single-family rental homes in the country, with more than 90,000 homes across the US. Together, we are building a new way of renting homes, one person, one innovation at a time. Come build the future with us.