Field Operations Specialist

Progress Residential PM Holdings, LLC; Memphis (TN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive Compensation

Comprehensive Benefits Package

Generous Time Off

Ongoing Learning and Development

Job summary

Progress Residential PM Holdings, LLC in Memphis, Tennessee is seeking a Field Operations Specialist. This role is crucial for ensuring that vacant homes are secure and ready for leasing. Responsibilities include conducting home inspections, performing basic maintenance tasks, and managing keys for homes prior to move-in.

The ideal candidate should have a high school diploma, experience in property management or maintenance, and reliable transportation. A comprehensive benefits package and competitive compensation are offered.

Qualifications

• High School Diploma or GED required.
• Minimum of 1 year experience in property management or a maintenance/inspections related field.
• Reliable transportation and a valid driver’s license.

Responsibilities

• Ensure vacant homes are move-in ready and conduct inspections.
• Perform minor repairs and maintenance tasks on properties.
• Walk assigned homes to verify connectivity of utilities.

Skills

Property management experience

Basic maintenance and repair skills

Customer service experience

Technology proficiency

Education

High School Diploma or GED

1 year experience in property management or maintenance

Tools

Salesforce

Yardi

Job description

Position Summary

The Field Operations Specialist (FOS) is a field role that ensures Progress homes are secure and in a marketable leasing condition. The FOS is responsible for walking vacant homes, performing home inspections, and re‑keying homes prior to resident move‑in. They ensure that vacant Progress homes are ready to rent. This role requires basic maintenance and repair skills, such as the ability to change smoke detector batteries, light bulbs and filters or winterize homes.

Essential Functions

• Walk assigned homes to ensure that vacant on‑market homes are move‑in ready.
• Conduct quality control, move‑in inspections, home curation, and cataloging.
• Demonstrate basic maintenance and repair skills such as minor repairs to home (changing smoke detector batteries, light bulbs, filters, winterization, etc.).
• Prepare home for scheduled move‑in by identifying any issues, removing signage, re‑keying and managing keys, re‑programming garage remotes, etc.
• Submit vacant service requests as needed.
• Perform light cleaning to ensure asset shows well and is prepared for new resident, such as sweeping, wiping surfaces, trash removal, etc., as applicable.
• Verify utilities are connected, which may include meeting utility vendors at homes to allow access.
• Ensure Smart Home systems are operational and follow Lock and Security Device Policy.
• Install / remove portable self‑show lockboxes, as applicable.
• Inspect homes for scam activity and ensure marketing home materials are present, including fraud signs.
• Perform occupancy checks, as needed, on eviction homes or those suspected of skip or trespasser; take photos and communicate home status to applicable team members.
• Post notices on home and communicate status with photos to applicable team members.
• Appear at eviction lockouts, as needed.
• Follow Fleet vehicle maintenance schedule, keep an organized and clean vehicle/workspace, and manage Fleet inventory within company guidelines.
• May also be responsible for administrative functions in customer service.

Qualifications

• High School Diploma or GED required.
• Minimum of 1 year experience in property management or a maintenance/inspections related field.
• Reliable transportation, valid driver’s license and clean driving record.
• Must have valid auto insurance.
• Property maintenance and repair skillset preferred.
• Experience in customer service preferred.
• Comfortable with technology; Salesforce and Yardi knowledge a plus.
• Willingness to drive safely and follow the company’s fleet driving policies.
• Capability to prioritize workload in a fast‑paced work environment.
• Ability to work without direct supervision, adhere to the provided schedule, and efficiently complete all assigned tasks within the designated timeframe.

Physical Demands

• Standing, walking, and/or sitting for extended periods of time.
• Moderate climbing, reaching, and use of fingers.
• Moderate stooping, kneeling, crawling, pushing, pulling, lifting, talking, and hearing.
• Sustains substantially recurring movement to fingers, hands, wrists, legs, and feet.
• Ability to judge distances and spatial relationships.
• Ability to identify and distinguish color.
• Ability to distinguish the differences or similarities in odors.
• Ability to lift and/or move 50 pounds or more.
• Ability to use standard maintenance equipment.

What you can expect from us

• Competitive Compensation – including performance‑based bonuses that reward your contributions.
• Comprehensive Benefits Package – Medical, dental, vision, parental leave, 401(k) with company match and more.
• Generous Time Off – enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.
• Ongoing Learning and Development – quarterly summits, town hall meetings and continuous training to support your professional growth.
• A Culture that Celebrates You – collaboration, recognition and having fun while doing important work.

Legal

Employment with Progress Residential is conditional on a satisfactory background and drug screen. Progress Residential is a proud Equal Opportunity employer, m/f/d/v.