Field Operations - Market Ops

AvantStay, Inc.; Vail (CO); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Flexible paid time off

Complimentary and discounted stays at

Pre-tax retirement savings plans via

Paid parental leave

Fitness reimbursement

Cell phone reimbursement

Mileage reimbursement

Job summary

AvantStay, Inc. seeks a Field Operations Agent to support our properties in the designated Colorado market, with frequent travel to nearby sites. You will audit properties, manage supplies, and respond promptly to guest or owner concerns to uphold AvantStay standards.

Ideal candidates bring hospitality or customer-facing experience, a flexible weekend schedule, and reliable transportation. You will work closely with local leadership to ensure seamless guest experiences and property readiness.

Qualifications

• 1+ year of hospitality or customer-facing experience.
• Availability to work on weekends and holidays with a flexible schedule.
• Access to reliable transportation and a valid driver’s license.

Responsibilities

• Audit properties to ensure AvantStay standards and regulations are met.
• Maintain inventory and supplies for market properties.
• Respond to guest or homeowner inquiries via email, calls, texts, or tickets promptly.
• Perform minor housekeeping or routine maintenance tasks as needed.
• Travel frequently to designated properties to support operations.
• Oversee housekeeping dispatching in the absence of the market lead.
• Assist with onboarding new homes and ensuring smooth operations.

Skills

Hospitality experience

Customer-facing experience

Job description

Who we are

AvantStay delivers world class, authentic, tech-enabled short-term rental (“STR”) group experiences targeted at the millennial generation. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. We deliver a customized end-to-end experience that is tailored just for groups and powered with technology at every layer.

What we are looking for

As a Field Operations Agent, you will support the management team in all the day to day operational activities related to our AvantStay properties in the designated market. This will be a challenging, fast-paced, dynamic position. You will ensure a superior guest experience by auditing properties, maintaining supplies, and responding to concerns in a timely fashion. This position does require close proximity to the market and will require frequent travel to various sites within the area.

What you'll do

You will be responsible for the following duties and responsibilities, which may not be an exhaustive list:

• Reporting to the local market leader and performing routine assigned tasks and providing other support as directed.
• Conducting inspections of properties within your designated area to ensure compliance with AvantStay standards and regulations.
• Maintaining inventory and stock supply in the office and ensuring that each market property has the necessary supplies and equipment to function effectively.
• Responding to issues or requests via emails, calls, texts, Slack messages, and tickets from guests or homeowners in a timely and effective manner, providing excellent customer service.
• Performing minor housekeeping or routine rental maintenance tasks as needed, such as changing linens, moving furniture, assembling products in the homes, cleaning, changing light bulbs, locks, ring cameras, troubleshooting cable, or addressing wifi issues.
• Frequently traveling to various properties within the designated area to support operations and ensure compliance.
• Oversee housekeeping dispatching in the absence of the local market leader.
• Strong focus on onboarding new homes.

Requirements

• Excellent self-management skills, and the ability to prioritize and deliver work to meet tight deadlines and work in a fast paced environment
• 1+ year of hospitality or customer-facing experience
• Availability to work on weekends and holidays, with an overall flexible work schedule to fit current business needs
• Access to reliable transportation and a valid driver’s license
• Ability to spend a majority of working time standing, walking, and driving to properties.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, stoop, and occasionally push, pull, and lift more than 25 lbs.

Benefits

• Hourly pay $25/hr, depending on skills & experience
• Generous company-sponsored insurance (medical, dental, vision, life, etc.)
• Flexible paid time off
• Complimentary and discounted stays at AvantStay properties
• Pre-tax retirement savings plans offered via Betterment
• Paid parental leave
• Fitness reimbursement
• Cell phone reimbursement
• Mileage reimbursement

When you join AvantStay

You’ll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation. Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we’re about more than that. AvantStay is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at AvantStay.

Equal Employment Always

We're proud to be an equal opportunity employer and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.