Field Operations Manager (Sacramento, CA)

Wendy's International; California, Sacramento (MO, CA); On-site; USD 100,000 - 170,000; Full time

Job summary

An established industry player in the fast-food sector is seeking a dynamic Field Operations Manager to oversee a significant portfolio of restaurants. This role is pivotal in driving operational excellence, enhancing customer experiences, and fostering strong relationships with franchisees. The ideal candidate will possess extensive experience in operations management, demonstrating exceptional leadership and analytical skills. Join a company that values inclusiveness and flexibility, and be part of a team committed to delivering quality and innovation in every aspect of the business. This is an exciting opportunity to make a substantial impact in a well-respected brand.

Benefits

Parental Leave

EAP

401k Match

Qualifications

• 5+ years of experience in operations management with P&L responsibility.
• Strong analytical and problem-solving capabilities.

Responsibilities

• Lead operational execution across 110-140 Wendy's restaurants.
• Coach multi-unit leaders on performance management and standards.

Skills

Operations Management

Analytical Skills

Problem-Solving

Communication Skills

Leadership

Financial Data Interpretation

Education

Bachelor's in Operations

Bachelor's in Business

Bachelor's in Finance

Bachelor's in Supply Chain

Job description

Why Wendy's

When our square-shaped burgers made their first sizzle over 50 years ago, people recognized our unique approach. We also support our employees with a culture of openness, flexibility, and inclusiveness that allows everyone to flourish. If you're seeking a career with an iconic brand where you can be part of the action, we welcome you!

Role Overview: Field Operations Manager

The Field Operations Manager will lead and be accountable for the franchise business results of an assigned geographical group of 110-140 Wendy's restaurants. Responsibilities include operational execution, maintaining brand standards, enhancing customer experience, increasing customer counts, and growing market share. The role involves working with locations and operators (District Managers, Directors, VP of Operations) to improve guest experience, sales, and overall business results, thereby increasing four-wall EBITDA. The manager will demonstrate Wendy's values and leadership behaviors to build positive relationships with franchisees, field leadership, QA, and other partners to drive sales, profit growth, new restaurant development, and excellent customer service.

Responsibilities

1. Operations Performance Ownership
   • Conduct Wendy's Done Right Visits across approximately 120 locations, partnering with franchise leadership to ensure systems are properly implemented to enhance customer experience and profitability.
   • Use the Model of Excellence scorecard to coach and train restaurant teams on key performance metrics including sales, profit, recruitment, training, and guest experience.
   • Improve franchisee capabilities through data-driven insights, leveraging support from Field Training Managers and best practices across functions.
   • Conduct Quarterly Business Reviews and Growth Readiness Assessments with franchisees owning 1-5 locations, focusing on business metrics and Model of Excellence standards.
2. Leadership Development
   • Coach and train multi-unit leaders (District Managers and above) and franchisees to ensure adoption of systems and performance management cycles for high operation standards.
   • Support succession planning and bench development for leadership roles.
3. Training for Operational Excellence
   • Partner with Field Training Managers to deliver in-restaurant training and development, focusing on internal growth and succession planning.
   • Ensure restaurant operations meet standards, using customer feedback and evaluations to guide improvements.
   • Enforce compliance with standards to ensure franchisee accountability.
4. Supporting New Restaurant Openings
   • Assist franchisees with new restaurant openings, ensuring teams are trained and restaurants meet Wendy's standards before opening.
   • Participate in on-site opening activities, providing guidance and support.

Candidate Expectations

• Bachelor's degree in Operations, Business, Finance, Supply Chain, or related field preferred.
• Minimum 5 years of experience in operations management, including P&L responsibility for multi-unit operations.
• Strong analytical, problem-solving, and communication skills.
• Ability to lead, influence, and develop teams across diverse stakeholders.
• Excellent organizational skills and ability to interpret financial data into actionable insights.

Wendy's remains committed to quality, employing hundreds of thousands worldwide across more than 7,000 restaurants. Our benefits include parental leave, EAP, 401k match, and more. Details are available at our benefits website. The role offers a base salary range of $100,000 - $170,000 annually, plus a target bonus of 20%, with travel expected at 85%. Note that compensation and benefits are determined by franchisees and may vary.