Field Operations Manager

Jetson; Marlborough (MA); On-site; USD 118,000 - 130,000; Full time

Benefits offered by this job

Dental Care, Vision Care & Life Ins. 1

Health Insurance premium 85% paid by

Education Support

Parental Leave Top Up

Tools Provided

Uniform Provided

Lunch Provided

401k program

Job summary

Jetson in Marlborough, MA is seeking an experienced Field Operations Manager to lead HVAC installation teams, ensuring readiness, quality, and safety. You will coordinate resources, coach field technicians, and collaborate with logistics, procurement, and scheduling to meet installation timelines.

The role emphasizes on-site leadership, adherence to codes, and continuous process improvement, with a focus on efficient operations and customer satisfaction.

Qualifications

• Sheet Metal Worker License is required.
• Master Licensed HVAC/R is preferred but not required.
• 5+ years in a management role overseeing field teams.
• NATE and Section 608 certification preferred.
• Excellent English communications and customer service skills.

Responsibilities

• Coordinate tools, equipment, vehicles, parts, and job documentation daily.
• Serve as liaison between field crew and logistics, procurement, and scheduling.
• Conduct site visits to provide support, coaching, and QA for active installations.
• Enforce safety standards and compliance with local codes.
• Identify operational obstacles and resolve issues affecting productivity and timelines.
• Conduct pre-installation walkthroughs to confirm project parameters.
• Train and mentor field technicians to improve workmanship and efficiency.
• Review installations to ensure quality and customer satisfaction.
• Support warranty investigations and implement corrective actions.
• Provide performance feedback and assist with evaluations of field staff.
• Collaborate with leadership to refine procedures and best practices.

Skills

Team leadership

HVAC knowledge

Blueprint reading

Customer service

Scheduling software

Education

Sheet Metal Worker License

Master Licensed HVAC/R

NATE Certification

Section 608 Certification

Tools

Scheduling software

Mobile work apps

Field management tools

Job description

About Jetson

Jetson is on a mission to accelerate the transition of 100 million homes across North America away from fossil fuels toward sustainable energy use. We believe in a future that is 100% electric and 100% better.

About Jetson

Jetson is on a mission to accelerate the transition of 100 million homes across North America away from fossil fuels toward sustainable energy use. We believe in a future that is 100% electric and 100% better.

The Opportunity

We are looking for an extremely motivated and passionate HVAC professional with field operations management who would like to be a part of an exciting new company looking to fight climate change through disrupting the residential HVAC industry. The Field Operations Manager is responsible for ensuring that the HVAC installation teams are fully supported and equipped to perform their work safely, efficiently, and to the highest quality standards. This role bridges field operations and leadership, with a focus on readiness, resource allocation, and real-time problem-solving to drive team success. As we continue to iterate the processes and procedures that ensure the highest installation quality and efficiency, this role will play an integral role by contributing to the knowledge base.

What You Will Do

• Ensure daily readiness of field teams by coordinating tools, equipment, vehicles, parts, and job documentation.
• Act as the primary liaison between the field crew and internal departments such as logistics, procurement, and scheduling.
• Conduct site visits to provide support, coaching, and quality assurance for active installation projects.
• Monitor and enforce company safety standards and ensure compliance with local codes and regulations.
• Identify operational obstacles and work proactively to resolve issues that impact field productivity or installation timelines.
• Conduct pre-installation walkthroughs to ensure all project parameters
• Maintain an up-to-date understanding of the staffing needs based on relevant business inputs.
• Train and mentor field technicians to improve workmanship, efficiency, and customer service.
• Review completed installations to ensure quality standards and customer expectations are met or exceeded.
• Support warranty and rework investigations and help implement corrective action plans.
• Provide performance feedback and assist with evaluations of field team members.
• Collaborate with senior leadership to develop and refine operational procedures and best practices.

What You Bring

• Sheet Metal Worker License required
• Master Licensed HVAC/R preferred but not required
• Proven experience as an HVAC install team member and team lead.
• HVAC NATE and Section 608 certification preferred.
• 5+ years in a management role, overseeing field teams.
• Strong knowledge of HVAC systems including heat pumps.
• Ability to lead, coach, and motivate field personnel.
• Ability to read blueprints and schematics.
• Familiarity with building codes and regulations.
• Excellent English communications and customer service skills.
• Proficiency with scheduling software, mobile work apps, field management tools and general business tools expertise.
• Valid driver’s license and clean driving record.
• Excellent problem-solving and organizational skills.
• Follows all OSHA Standards

Job Type

Full-time, Permanent

Pay

$118,000 - $130,000 per annum

Benefits

• Dental Care, Vision Care & Life Insurance premiums fully paid by Jetson
• Health Insurance premium 85% paid by Jetson
• Education Support
• Parental Leave Top Up
• Tools Provided
• Uniform Provided
• Lunch Provided
• 401k program

Work Location

In person - Marlborough, MA

Do you feel like you don't have everything that's listed above but can still do the job? If you have the core skills and experience that we're looking for and are willing to use your talent to learn the rest, we encourage you to apply!

U.S. Roles

Jetson is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, or gender identity. If you require accommodation during the recruitment process, please contact us.

Canada Roles

Jetson is an equal opportunity employer committed to inclusive hiring. We do not discriminate on any ground protected under applicable human rights legislation. If you require accommodation at any stage of the recruitment process, please contact us.