Field Operations Manager

2020 Companies, Inc.; Detroit (MI); Remote; USD 54,000 - 66,000; Full time

Benefits offered by this job

Monthly bonus incentive

Next day pay with DailyPay

Medical, dental, and vision benefits

401k with company matching

Scholarship opportunities

Employee Assistance Program

Paid Time Off

Paid Holidays

Job summary

2020 Companies is seeking a Field Operations Manager in Detroit, MI to coach, develop, and motivate Brand Ambassadors across an assigned territory. You will drive performance through hands-on field leadership and strategic execution of retail programs.

The role requires strong leadership, excellent communication, willingness to travel, and the ability to analyze performance metrics to deliver measurable results.

Qualifications

• Bachelor's degree preferred; equivalent work experience considered.
• Minimum of 3 years of experience in field management, retail operations, sales leadership, or a related role.
• Proven ability to coach, motivate, and develop field-based teams.
• Strong leadership, organizational, and problem-solving skills.
• Excellent verbal and written communication abilities.
• Proficiency with reporting tools, performance tracking, and Microsoft Office applications.
• Ability to travel extensively throughout an assigned territory.
• Valid driver's license, reliable transportation, and ability to meet travel requirements.

Responsibilities

• Recruit, onboard, train, coach, and develop Brand Ambassadors
• Conduct regular field visits, ride-alongs, and performance evaluations
• Monitor and analyze performance metrics, identifying opportunities for improvement
• Implement coaching plans and corrective actions to drive results
• Ensure compliance with all company policies, client requirements, tobacco marketing regulations, and age-verification standards
• Manage territory coverage, scheduling, and workforce deployment
• Audit field execution and reporting for accuracy, quality, and consistency
• Build and maintain positive relationships with retail partners and store management
• Resolve field challenges and provide operational support to team members
• Communicate performance updates, trends, and recommendations to leadership
• Support special events, market activations, and strategic initiatives as needed

Skills

Coaching

Team leadership

Leadership

Communication

Problem-solving

Travel readiness

Education

Bachelor's degree preferred; equivalent work experience

Tools

Microsoft Office

Job description

Job Type: Regular Work Location: Detroit, MI 48242 Overview: 2020 Companies is hiring a Field Operations Manager! The Field Operations Manager is a people-first leader responsible for coaching, developing, and motivating a team of Brand Ambassadors across an assigned territory. This role drives performance through hands-on field leadership, operational excellence, and strategic execution of retail programs. Success in this position comes from building strong relationships, developing talent, analyzing performance metrics, and partnering with retail and client stakeholders to deliver exceptional results. The ideal candidate is a proactive leader who thrives in a fast-paced environment and is passionate about driving team success, elevating customer experience, and achieving business objectives.

What We Offer

• Receive a competitive salary of $60,000, paid weekly
• Also, eligible for monthly bonus incentive
• Work remotely, travel to markets as needed
• Next day pay on demand with DailyPay
• Eligible for medical, dental, and vision benefits
• Eligible for 401k with company matching
• Scholarship opportunities
• Employee Assistance Program
• Paid Time Off
• Paid Holidays

Why You'll Love This Role

This position offers the opportunity to directly influence field performance and customer engagement by leading a dynamic team of Brand Ambassadors to represent a nationally recognized premium tobacco brand. The Field Operations Manager plays a critical role in developing talent, driving execution excellence, and partnering with both retail and client stakeholders to deliver measurable business results in a fast-paced, field-focused environment.

Job Description

• Recruit, onboard, train, coach, and develop Brand Ambassadors
• Conduct regular field visits, ride-alongs, and performance evaluations
• Monitor and analyze performance metrics, identifying opportunities for improvement
• Implement coaching plans and corrective actions to drive results
• Ensure compliance with all company policies, client requirements, tobacco marketing regulations, and age-verification standards
• Manage territory coverage, scheduling, and workforce deployment
• Audit field execution and reporting for accuracy, quality, and consistency
• Build and maintain positive relationships with retail partners and store management
• Resolve field challenges and provide operational support to team members
• Communicate performance updates, trends, and recommendations to leadership
• Support special events, market activations, and strategic initiatives as needed

Qualifications

• Bachelor's degree preferred; equivalent work experience considered
• Minimum of 3 years of experience in field management, retail operations, sales leadership, or a related role
• Proven ability to coach, motivate, and develop field-based teams
• Strong leadership, organizational, and problem-solving skills
• Excellent verbal and written communication abilities
• Proficiency with reporting tools, performance tracking, and Microsoft Office applications
• Ability to travel extensively throughout an assigned territory
• Valid driver's license, reliable transportation, and ability to meet travel requirements

What You Can Expect From 2020 Companies

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that's paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020's Commitment

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.

WHO WE ARE

2020 Companies is one of the premier outsourced sales and marketing agencies in the United States. Over the past 31 years, our success has resulted from our relentless passion for elevating consumers, team members, and clients.

WHAT WE DO

Whether launching new products, penetrating new consumer segments, or executing sales and marketing strategies, we can help you reach your business goals. 2020 Companies identifies the opportunities in every challenge and works side-by-side with brands to guarantee success. Each year we deliver over 25 million in-person impressions, and we generate nearly $10 billion in client revenue. Our initiatives deliver a better return on investment for clients and retailers alike.

WHERE WE DO IT

We train our staff to succeed in any environment and every situation. We equip them with the experience and flexibility to help build brands and exceed goals. From the top of the Fortune 500 to smaller companies ready to expand their market share, 2020 Companies partners with clients of all sizes.

HOW DO WE DO IT

To guarantee the best team, we recruit, train, and deploy people who meet the exact needs of our clients' businesses. Teamwork is the foundation of our AMPLIFY training program. We train team members to build relationships with each other, retailers, and consumers. Our blended learning environment inspires team members to be flexible, engaging, and adept at solving problems. We have never missed a launch. 2020 Companies is built on scalable infrastructure, industry-leading speed to market, and benchmark-breaking results. To meet our clients' goals and deadlines, we recruit, train, staff, and manage the right team for every project. We tailor our initiatives to meet their goals and scale the staff to fit the size and deployment timetable they need.

WHAT YOU CAN EXPECT FROM 2020 COMPANIES

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed; they are celebrated. We are continually identifying opportunities to encourage our team to be their authentic selves while working to provide a best-in-class experience for our employees. Whether that's paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020 COMPANIES' COMMITMENT

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.