Field Operations Manager

2020 Companies; Chicago (IL); Remote; USD 54,000 - 66,000; Full time

Benefits offered by this job

DailyPay

Bonus incentive

Remote work

Medical benefits

Dental benefits

Vision benefits

401k with company matching

Scholarship opportunities

Employee Assistance Program

Paid Time Off

Paid Holidays

Job summary

2020 Companies is hiring a Field Operations Manager in Chicago, IL. You will lead a team of Brand Ambassadors across a territory, coaching and developing talent while ensuring exceptional customer experience.

The role offers a competitive $60,000 salary, weekly pay, performance bonus eligibility, remote work with travel as needed, and benefits including medical, dental, vision, 401k matching, and paid time off.

Qualifications

• Bachelor's degree preferred; equivalent work experience considered.
• Minimum of 3 years in field management, retail operations or sales leadership.
• Proven ability to coach, motivate, and develop field-based teams.
• Strong leadership, organizational, and problem-solving skills.
• Excellent verbal and written communication abilities.
• Proficient with reporting tools and Microsoft Office applications.
• Willingness to travel extensively across territory; valid driver's license.

Responsibilities

• Recruit, onboard, train, coach, and develop Brand Ambassadors.
• Conduct regular field visits, ride-alongs, and performance evaluations.
• Monitor and analyze performance metrics, identifying opportunities for improvement.
• Implement coaching plans and corrective actions to drive results.
• Ensure compliance with tobacco marketing regulations and age-verification standards.
• Manage territory coverage, scheduling, and workforce deployment.
• Audit field execution and reporting for accuracy, quality, and consistency.
• Build and maintain relationships with retail partners and store management.
• Communicate performance updates and recommendations to leadership.
• Support events, activations, and strategic initiatives as needed.

Skills

Leadership

Coaching

Team development

Communication

Time management

Travel willingness

Education

Bachelor's degree preferred

Tools

Microsoft Office

Reporting tools

Job description

## Field Operations ManagerApply: Chicago, IL: Full time: Posted Today: REQ\\_114562**Job Type:**Regular**Work Location:**Chicago, IL 60606**Overview:****2020 Companies is hiring a Field Operations Manager!** The Field Operations Manager is a people-first leader responsible for coaching, developing, and motivating a team of Brand Ambassadors across an assigned territory. This role drives performance through hands-on field leadership, operational excellence, and strategic execution of retail programs. Success in this position comes from building strong relationships, developing talent, analyzing performance metrics, and partnering with retail and client stakeholders to deliver exceptional results. The ideal candidate is a proactive leader who thrives in a fast-paced environment and is passionate about driving team success, elevating customer experience, and achieving business objectives. **What We Offer*** Receive a competitive salary of $60,000, paid weekly* Also, eligible for monthly bonus incentive* Work remotely, travel to markets as needed* Next day pay on demand with DailyPay* Eligible for medical, dental, and vision benefits* Eligible for 401k with company matching* Scholarship opportunities* Employee Assistance Program* Paid Time Off* Paid Holidays **Why You’ll Love This Role**This position offers the opportunity to directly influence field performance and customer engagement by leading a dynamic team of Brand Ambassadors to represent a nationally recognized premium tobacco brand. The Field Operations Manager plays a critical role in developing talent, driving execution excellence, and partnering with both retail and client stakeholders to deliver measurable business results in a fast-paced, field-focused environment.**Job Description:*** Recruit, onboard, train, coach, and develop Brand Ambassadors* Conduct regular field visits, ride-alongs, and performance evaluations* Monitor and analyze performance metrics, identifying opportunities for improvement* Implement coaching plans and corrective actions to drive results* Ensure compliance with all company policies, client requirements, tobacco marketing regulations, and age-verification standards* Manage territory coverage, scheduling, and workforce deployment* Audit field execution and reporting for accuracy, quality, and consistency* Build and maintain positive relationships with retail partners and store management* Resolve field challenges and provide operational support to team members* Communicate performance updates, trends, and recommendations to leadership* Support special events, market activations, and strategic initiatives as needed**Qualifications*** Bachelor's degree preferred; equivalent work experience considered* Minimum of 3 years of experience in field management, retail operations, sales leadership, or a related role* Proven ability to coach, motivate, and develop field-based teams* Strong leadership, organizational, and problem-solving skills* Excellent verbal and written communication abilities* Proficiency with reporting tools, performance tracking, and Microsoft Office applications* Ability to travel extensively throughout an assigned territory* Valid driver's license, reliable transportation, and ability to meet travel requirements**What You Can Expect From 2020 Companies** We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you. **2020’s Commitment** We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.